Facebook & Instagram

bring back old version this one is so bad that i cant even stup my pixel properly. pls bring back previous vers.

Facebook/Meta is the worst. I have been trying to reach out to support for two month because they shut down my shop on Facebook for a violation that I did not violate. I followed the link to request a review but the button is grayed out on my end and I cannot click it to request a review. I have told them this for TWO MONTHS and have not received any support from anyone. I just started a business and this has been the most frustrating process and it should not be. All I am requesting is help, and as a business owner, I should be granted that request. Plain and simple.

Majority of the time it doesn't work, the other times it requires me to reauthenticate, "load cookies".

Everything was good until now. But now it happens from time to time that the data is not transferred correctly. Multiple shops are now drastically overreporting conversions. This has to have something to do with how the pixel is installed via this app. Probably counting the refresh of the order confirmation as a sale.
I am not talking about one or two conversions more, it's a 10-20x! I had 10 sales but over 100 were reported to the admanager. This seriously messes with ad delivery and interpreting data.
I'll update this review to five stars if someone fixes this problem.

Everything was fine but like with everything else...they "updated" it and "fixed" everything and now it doesn't work.

worst app.. this app should track better, should not kick me out so often because of "safety" and if I login to often to my new BM then fb also give a security flag.. worst app! can not recommend at all for now.. fix all those things and it should be a good app.. but men, one of the most important app being so bad, how can this happen?

realmente estoy decepcionada de facebook es una de las plataformas que me encantan mucho pero realmente tengo ya casi dos años batallando con esta aplicacion he gastado mucho dinero para configuraciones y muchas horas de mi tiempo intentando entender un poco como funciona y realmente han hecho todo para que los pequeños negocios online fracasen estas redes son las mas conocidas y por eso uno le toma importancia para instalarse pero en esta situacion lo unico que hacen es destruir las pocas ilusiones que uno tiene. ojala algun dia la mejoren y la hagan mas facil de instalar y manejar o simplemente no unifiquen procesos para evitar que todo lo que esta bien se blokee por culpa de un solo proceso.

This app is not working properly since 15 th June 2021. Prior to that time line performance of the app was good. I used to convert 50-60 order per day through facebook advertisement. Now the sale become less than 10 order per day. No server side integration is there for purchase event now.

I can't connect to the Facebook and Instagram stores successfully, and the support is useless. When I seriously emailed meta, I never got a reply. I created a work order consultation many times, so no one replied to me?

I cannot get any kind of support from anyone to help me with the problem that my Facebook & Instagram Social Links on Shopify keep going to the "Manage Page" where customers can access all of my Facebook/Instagram settings etc. I have read all of the so called "advice" leads on how to stop this from happening, but it just doesn't work for me. I need to speak to an advisor at Facebook, not be offered endless confusing automated replies.
Can someone at Facebook please help me with this? (P.S. By 'help' I don't mean send me even more confusing links, I need to speak to an actual advisor!)
Many thanks in advance.