Facebook & Instagram

I keep trying to connect my actual facebook commerce account and this app is a mess. It doesnt even work, why does it exist? Is there any other way to connect to Facebook? I want my money back from shopify if they cant provide the very basic business function that was promised to me as a business owner and consumer. It just refuses to connect, and apparently everyone is having the same issue. Please assist.

Hello! What is happening with the Facebook & Instagram application? I can't escape this error anymore! I logged in from various devices, browsers, incognito, but the error still persists. Please do something!!! I'm wasting time that I can't buy or give back...I'm not god. I uninstalled the application, and at the end I still get this message:

''Something went wrong
Something went wrong. Please try again''

When I submit for review shop, I receive the error mentioned above. Meta Business says that my store complies with the Meta terms and conditions. I do NOT understand why it worked until now, and now suddenly it doesn't work anymore. Why does something so simple have to be complicated?

I had installed the Businessmaster account and connected to my Facebook account and anything went wrong, which I am not aware of what it was. I had to identify myself, which I did, but I never received an answer on many requests I wrote to Facebook. Nothing. I contacted Shopify, but I was told to contact Facebook. That I repeatedly did without getting any response. Absolutely disappointing and frustrating behavior, no clou of customer and user orientation. So I deleted everything connected to Facebook channel.

It's not working. I am disappointed : get an error message. i can't even connect to the facebook and connect my pixel.

Hello I've been trying to set up Facebook Pixel since yesterday but without success with we kept saying Sorry, something went wrong.
We're working on getting this fixed as soon as we can. and when I try to set it up via the sales channel, many options are not available at all, please help

When i try istall this app i always get this error. "oops. something went wrong." It doesn't work succesfully. I just install once but i didn't install 2nd time this app. It crashed.

This is the worst integration app on shopify, literally a minefield to workout i have been trying to get shop linked to my instragram account and that has been a pain! first if you do not have a facebook page dont even bother. Even when you do create one you are restricted so whats the point. I have sent all documents i can muster and still restricted. Fix it!!!

This is one of the grand examples not to use 3rd party apps.

The Instagram & Facebook integration for Shopify is incredibly complicated to use. There is basically no support - you can talk to Meta Pro Agents that work overseas, they're lovely and try their best but they don't have enough permissions to actually resolve any issues. They can only raise a case for follow up with what they call their "internal team".

It seems that this app requires a Meta Business verification, which takes up to 4 weeks to process. It needs a verified Instagram account and a verified Facebook page. The Shopify app asks for some business documents and states that shops are validated within 2 business days.

Our shop has been repeatedly rejected, even though the Meta Business Manager indicated that we check all the boxes to be approved for the Shopify integration. Contacting support renders the standard and equally useless info that we don't qualify to be approved. They don't tell you why, which is very frustrating. It took us weeks to figure out, that we have to verify our Meta Business Manager first.

One agent even told us our Instagram account didn't have enough posts and we should just keep posting and see what happens. Ridiculous.

Writing this we're still not approved even though the process is ongoing for quite some time now and we've been talking to five different agents.

What adds to the confusion is that Meta Business needs personal Facebook accounts to manage Facebook pages and Instagram accounts. If you're more than one manager it just messes everything up because different people end up with different permissions. Even once everyone has full permissions for everything they don't properly sync accounts. When logging in with our Instagram account the set cookie prevents us from logging into the business manager. We have to clear cache, use incognito mode or a different browser.

It's beyond comprehension that a company like Meta is unable to provide a smooth, SIMPLE integration with substantial support for their business customers.

GOOGLE is my baseline and I compare everything to them: simple integrations and if things don't work out an amazing, FAST and HELPFUL customer service.

What's the point? I try to connect via Shopify to Facebook utilising this ad. I have attempted so many times that I am uninstalling once again in order to see if that will fix the issue but I will not hold my breath!
This is not a rare problem but attempting to rectify as an end user & store owner has a massive impact on business and the working day.

Like many others who have reported the same issue with this app from Shopify in the Community forum and 1* review comments, our Facebook account was restricted within minutes of installing. We only required it to set up our pixel. We now cannot advertise at all with Facebook or Instagram. I have taken the necessary steps Facebook request to review our account but, due to COVID, it states there are delays. As a wedding business severely impacted by current COVID regulations in the UK, this is disastrous for us. Sarah on Shopify Support chat tried her best to help but said Shopify cannot escalate issues to Facebook which is disappointing considering Shopify's app caused the issue for us and others. I would have expected the Shopify app developers to be able to resolve issues directly with Facebook rather than leave it to their clients to resolve with Facebook. Our only option is hope Facebook review our appeal soon... or that Shopify step in and take ownership.