리뷰 (8,269)

전체 평점
4.3
평점 수준당 개수
  • 평점의 66%가 별 5개입니다
  • 평점의 14%가 별 4개입니다
  • 평점의 5%가 별 3개입니다
  • 평점의 2%가 별 2개입니다
  • 평점의 13%가 별 1개입니다
2020년 9월 6일

With all the money Facebook has, one would think they would attempt at providing a user friendly service. What a joke.

Mileage Clothing Inc.
미국
앱 사용 기간 3개월
답글 Meta개 2020년 9월 6일

Thank you for your feedback! I am going to send you an email so that we can look into the set up process together and answer any of your questions. -Emily, Shopify Support

2021년 2월 1일

The worse when it comes to doing business. I do not plan to do business with Facebook ever again. My items were being rejected after being reviewed as not following guidelines or policy when my business complies and is only skincare. No medical or device, personal attributes or whatever other reason I have been denied.I’m over all done with Facebook. Not a fan or supporter anymore.

Oil On My Hands
미국
앱 사용 기간 3개월
답글 Meta개 2021년 2월 2일

Thank you for leaving your review. Your products not being approved by Facebook definitely sounds stressful. When it comes to product approval this is something determined directly by Facebook that Shopify does not have a hand it. Merchant feedback is extremely valuable to help improve our apps, so I'll be following up via email shortly to see if you have any additional details to share. - Anna, Shopify Support

2021년 2월 17일

For some reason, I got denied for using IG/FB Shopping and have tried for months to get the decision appealed and have heard NOTHING from support - still just denied with no explanation. SUCKS

SKUIFF© Apparel
남아프리카
앱 사용 기간 3개월
답글 Meta개 2021년 2월 18일

Thank you for sharing your review. I can understand how frustrating it can be to have your Instagram Shopping request denied. However, Shopify Support does not have any involvement in the decision or review process. Our app is simply reflecting the decision Facebook sends over. Your best bet is to get in touch with Facebook via their live chat to get more context around your review and what steps to take next. To contact Facebook, you can go to https://business.facebook.com/business/help and click on get started. Please note the get started button is only available subject to volume. So I recommend trying a few times throughout the day if the chat is not available to you. - Abdalla, Shopify Support

2021년 6월 21일

This app will kill your budget, the bug come up at 10th but after 10 days they dont fix it, i have to turn off ads account because of this app

MKTEE
베트남
앱 사용 기간 3개월
답글 Meta개 2021년 6월 23일

Hey there,

Robyn here from Shopify. Your feedback is greatly appreciated and I want to thank you for taking the time to share your experience of the Facebook Channel. I'm sorry to hear that the issues you're facing have caused you to pause your Ad campaigns. I'm going to look further into this and follow up with you in an email to see what I can do to get this fully resolved.

Robyn | Shopify

2020년 10월 7일

Zero Support. Unable to Publish shop. Product Prices are all messed up. No Trouble Shooting steps anywhere.

TecVogue
미국
앱 사용 기간 3개월
답글 Meta개 2020년 10월 8일

Thank you for taking the time to leave a review. I'd like to look into your product pricing and sync issues further so I'll be following up with an email shortly to discuss details and help you find a resolution. - Veena, Shopify Support

2023년 5월 21일

This is not user friendly, dont now why billion dollar company have pathetic setting restrictions, facebook is not recommended for new businesses

Sentosky
싱가포르
앱 사용 기간 3개월
답글 Meta개 2023년 5월 22일

Hi there,

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

2022년 11월 25일

Hello, i can't use the app, i've contacted meta then shopify, but still nothing !!! It's been two weeks now between meta and shopify, noone knows ...

Zylabi
프랑스
앱 사용 기간 3개월
답글 Meta개 2022년 11월 25일

Hi There!

Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like more assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Kristin

2023년 1월 1일에 편집됨

This is awful - I keep trying to connect Meta with my Shop and it keeps saying I am unable to connect as I am not the admin, however when I login on Meta I am the admin.

I have tried to reach out to Meta and have been unsuccessful. Really Disappointed and would not recommend.

EDIT - I cannot find help on Facebook Business as I need to set up a commerce account, which I cannot do as it says I am not able to link, therefore I cannot access help

The Higher Style
오스트레일리아
앱 사용 기간 3개월
답글 Meta개 2022년 12월 30일

Hi There,

Aaron here with Meta. Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Aaron

2021년 4월 20일

Cant connect my shop with the fb button.....all things doesnt work which they said i should do....i dont get it why its so complicated to connect a facebook button to ur shop.... i have no time for stuff like this and now they tell me i should contact facebook...

B&W Gourmet Food & Wine
오스트리아
앱 사용 기간 3개월
2023년 10월 25일에 편집됨

Can't use the app. Loading spinning circle goes on forever. Just loads and loads, never actually opens the app.

KAMINO
미국
앱 사용 기간 3개월
답글 Meta개 2023년 10월 27일

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience you're experiencing with the app and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support