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2021년 9월 18일

Hello, I need to reinstall the facebook channel app, however, like others, I am also not able to reinstall it. . Page not found every time I try to reinstall. I also need to run ads asap. The app is great, if I can get it reinstalled! Thank you.

EpicCrayze
캐나다
앱 사용 기간 3개월
답글 Meta개 2021년 9월 20일

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with installing the Facebook Channel. I'm going to look into this and follow up with you in an email to open up lines of communication to help you further.

Adil | Shopify

2021년 10월 12일에 편집됨

This thing causes depression. Avoid it.
I remove the Facebook sales channel. It became a nightmare, very depressing to find yourself violating, restricted, warned, threatened to lock down your business for no reason, very routine, no support, even support team doesn't know how to fix..You will just receive some links take you to no where.. a lot of confusions, and more of time wasted. And finally, depression to the extent I don't want my eyes to see this mess in front of me. I try to remove business manager but I cannot, and the support team cannot even help.

Wellness Mod
미국
앱 사용 기간 3개월
답글 Meta개 2021년 10월 15일

Hello,

Jacky here from Shopify. Thanks for taking the time to submit your feedback. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jacky | Shopify

2023년 1월 23일

No sirve, no me pude meter. Hay que partir por que se necesita cuenta de Facebook, no se puede sólo con instagram, así que hay que hacerse una de Facebook. ¿El problema? No te puedes hacer una cuenta de tienda sin antes tener una personal para enlazarla a la cuenta de tienda. ¿El problema? Es que si te creaste antes la de Instagram, ya cagaste.

No la recomiendo, y no es necesaria. No la descarguen, no gasten su tiempo en esto. Con razón Meta va en picada hacia abajo.

NewStandard.cl
칠레
앱 사용 기간 3개월
답글 Meta개 2023년 5월 4일

¡Hola!
Gracias por tomarse el tiempo para dejar una evaluación. Pedimos disculpas por las molestias causadas y nos gustaría ayudarlo con una solución. Comuníquese con nuestro equipo de soporte comercial a través de este enlace https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram para que podamos hacer un seguimiento con usted directamente y asegurarnos de que tenga la mejor experiencia posible.

Gracias,
[Metasoporte].

2020년 9월 26일에 편집됨

My website is blocked in Facebook page. There is no pre intimation about this blockage. And there is no clear guidance about this problem.

DESI BASKET
인도
앱 사용 기간 3개월
답글 Meta개 2020년 9월 28일

Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support

2022년 11월 3일

Hello I've been trying to set up Facebook Pixel since yesterday but without success with we kept saying Sorry, something went wrong.
We're working on getting this fixed as soon as we can. and when I try to set it up via the sales channel,...

DUVELLE.FR
프랑스
앱 사용 기간 3개월
답글 Meta개 2022년 11월 3일

Hi There!

Aaron here with Meta! We’re sorry that you were running into trouble with the Facebook & Instagram App. We believe that we have resolved the Pixel issue that you described. Can you please try again to confirm that everything is now working for you?

If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you,

Aaron

2023년 2월 28일

APLICATIVO HORRIVEL NÃO CONSIGO CONECTAR COM MINHAS CONTAS ! NOTA -1000000000000000000000000000000000000000

AKALI
브라질
앱 사용 기간 3개월
답글 Meta개 2023년 5월 4일

Olá!
Obrigado por reservar um tempo para deixar um comentário. Pedimos desculpas pelo inconveniente causado e gostaríamos de ajudá-lo com uma resolução. Entre em contato com nossa equipe de suporte comercial por meio deste link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram para que possamos acompanhá-lo diretamente e garantir que você tenha a melhor experiência possível.

Obrigado,
[MetaSuporte].

2023년 2월 19일

doesnt work at all cant add products to store, or connect , no help from Facebook please fix this .

God Mode Supplements
캐나다
앱 사용 기간 3개월
답글 Meta개 2023년 5월 4일

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

2023년 3월 2일

HI.3 DAYS AGO YOUR APPLICATION CHARGE SOME FEE FROM MY CREDIT CARD. BUT I NEVER PUT MY INFORMATION. HOW IS IT POSSIBLE? MY BANK INFIRM ME AND I CANNOT FIND ANY PLACE WHERE I LUNCH MY COMPLAINT SO I AM MENTIONING MINE COMPLAINT HERE IN REVIEW. GUIDE ME ON HOW I CAN GET BACK YOUR CHARGED FEE. MY EMAIL ID IS NABEELFSD@GMAIL.COM

My Remeo
파키스탄
앱 사용 기간 3개월
답글 Meta개 2023년 5월 4일

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

2022년 6월 10일

it's a nightmare to setup, terrible privacy issues, Meta will edit all your products, all your clients e-mails, phone numbers and addresses.
Shopify will get to read all your facebook and instagram messages in return.
it's a horrible idea!

Silva-Alta
아일랜드
앱 사용 기간 2개월
답글 Meta개 2022년 6월 13일

Hi there!

Paola here with Shopify. Thank you for taking the time to let us know about your experience. We really appreciate that!

I completely understand your privacy concerns! The permissions requested are vetted by both Shopify and Meta privacy teams so that they are appropriate to do the tasks requested and nothing more. These types of permissions allow services like automated responses, related searches and in some instances continued conversations. Many similar predictive text algorithms are already in place in everyday life. Rest assured, however, that Shopify takes privacy matters very seriously.

I will be reaching out to you shortly with more details on how to get the channel setup and to answer any further privacy concern you may have.

I look forward to speaking to you!

Paola | Shopify

2021년 12월 13일

I cant use to Facebook shop, Instagram shop. i dont know. Build Credit. I make 1.3K person my page. If access More Person that. Facebook told me talk to shopify. shopify told me talk to Facebook
How can i do that. Plz tell me.

Rieti-en
대한민국
앱 사용 기간 2개월
답글 Meta개 2021년 12월 16일

Hi there,

William here from Shopify support. I recognize that you did not receive the level of support you're expecting, I'll reach out to you via email to make this right. Any feedback you provide will be passed on to the developers as well.

William | Shopify Support Specialist