리뷰 (8,270)

전체 평점
4.3
평점 수준당 개수
  • 평점의 66%가 별 5개입니다
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2021년 4월 16일

Unable to connect to Facebook properly. Useless app as it has been like this for a long time. I don't know if Shopify will fix it at all.

happyhoof.no
노르웨이
앱 사용 기간 3개월
2023년 5월 1일

cannot use in india as services are being not provided in india. its basic feature.shopify is also doing nothing in this.

AMOSH.CO.IN
인도
앱 사용 기간 3개월
답글 Meta개 2023년 5월 3일

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

2022년 10월 17일

It does not work. We are getting errors, the app is not even opening. When we tried to open it says: "Your Request Couldn't be Processed
There was a problem with this request. We're working on getting it fixed as soon as we can.
-Return home"

Wagnum
캐나다
앱 사용 기간 3개월
답글 Meta개 2022년 10월 19일

Hi there!

Paola here with Shopify! Thank you for taking your time to leave us a review. I understand that you are experiencing an issue with "Your request couldn't be processed". Our team is already working with Meta to address this error, I will be reaching out to you shortly through emails with more details.

I look forward to chatting with you!

Paola | Shopify Support

2023년 8월 20일

Haven’t been able to connect my shop to this. I want to show my shop on instagram. Meta staff are NOT helpful at all. I’ve been emailing and begging for help for 62 days. They are useless and have zero empathy. It’s all “upload a screen recording” then do this 20 step ritual that won’t work, then we’ll close your ticket and ignore you. I’m losing out on potential sales with the lack of help. Terrible platform, im stuck in the mud and no one will help me!

The Cosmic Butterfly
영국
앱 사용 기간 3개월
답글 Meta개 2023년 8월 25일

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

2022년 1월 5일

Impossible to work because Facebook considers the .CSV lists to be incomplete and cannot be solved if you are not familiar with programming

LoVendo Ragusa
이탈리아
앱 사용 기간 3개월
답글 Meta개 2022년 1월 8일

Hi there,

My name is Chris from Shopify support. Thank you for taking the time to review our app. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing with Facebook. I'm going to follow up with you in an email and see where I can help.

Chris | Shopify Support Specialist

2023년 1월 24일에 편집됨

Si pudiera darle -10 estrellas lo haria! es HORRIBLE ESTA APP me restringeron permanentemente mis 2 cuentas FB & IG, dato curioso si uno abre otra pagina la acepta pero con errores al subir productos y lo que es peor uno tiene que crear un nuevo nombre, asi que toda la papeleria no sirve. NO LA USEN!!!!!

Funny Lovely Gifts
미국
앱 사용 기간 3개월
답글 Meta개 2023년 5월 4일

¡Hola!
Gracias por tomarse el tiempo para dejar una evaluación. Pedimos disculpas por las molestias causadas y nos gustaría ayudarlo con una solución. Comuníquese con nuestro equipo de soporte comercial a través de este enlace https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram para que podamos hacer un seguimiento con usted directamente y asegurarnos de que tenga la mejor experiencia posible.

Gracias,
[Metasoporte].

2023년 2월 16일

terrible add on the app doesn't allow me to connect or allow me to active my shop and has been stuck in review for about a month now SCAM!! WOULD GIVE IT A ZERO BUT DOESNT LET YOU

Appear Angelic
미국
앱 사용 기간 3개월
답글 Meta개 2023년 5월 4일

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

2022년 2월 18일에 편집됨

App funktioniert, aber es können keine Kampagne erstellt werden. Ich werde zu FB verwiesen, aber die können nichts machen, da die App schuld ist. Naja, super Support würde ich sagen. Auf FB schieben und selbst den Fehler verursachen, denn manuell kann ich Kampagnen erstellen. Wofür benötige ich dann die App? Achja, Instagram Verbindung funktioniert bis heute nicht

Don Pedro Z
스페인
앱 사용 기간 3개월
2021년 9월 18일

Hello, I need to reinstall the facebook channel app, however, like others, I am also not able to reinstall it. . Page not found every time I try to reinstall. I also need to run ads asap. The app is great, if I can get it reinstalled! Thank you.

EpicCrayze
캐나다
앱 사용 기간 3개월
답글 Meta개 2021년 9월 20일

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with installing the Facebook Channel. I'm going to look into this and follow up with you in an email to open up lines of communication to help you further.

Adil | Shopify

2021년 10월 12일에 편집됨

This thing causes depression. Avoid it.
I remove the Facebook sales channel. It became a nightmare, very depressing to find yourself violating, restricted, warned, threatened to lock down your business for no reason, very routine, no support, even support team doesn't know how to fix..You will just receive some links take you to no where.. a lot of confusions, and more of time wasted. And finally, depression to the extent I don't want my eyes to see this mess in front of me. I try to remove business manager but I cannot, and the support team cannot even help.

Wellness Mod
미국
앱 사용 기간 3개월
답글 Meta개 2021년 10월 15일

Hello,

Jacky here from Shopify. Thanks for taking the time to submit your feedback. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jacky | Shopify