Facebook & Instagram

SIMPLESMENTE UM LIXO DE APP, PQP COMO ME ESTRESSEI COM ESSA MERDA, SUPORTE UM LIXO, TOMEI BLOCK EM TUDO SEM MOTIVO, NAO CONSIGO NEM MUDAR O PIXEL CONECTADO A MINHA LOJA. IMPOSSIVEL VERIFICAR SUA CONTA SE VC ESTÁ COMEÇANDO, UMA PERDA DE TEMPO E TBM DE GRANA, POIS DEIXEI DE VENDER ESSES DIAS POR CAUSA DISSO AQUI!

It's been months this app isn't working. Questions re all over the web but NO ANSWER Nothing works, facebook. And when we mail you you just send us the tutorial. Don't you think we tried dozens of times already ?

Slow and convoluted; make it a 1-2-3 step process, i am searching all over the left hand nav bar for buttons to push to verify and check status. Make it easy to roll over, not so byzantine

What was supposed to be a very simple process of linking accounts and verifying information turned out to be one most annoying and painful setup processes for my store yet! The first and the biggest issue that I have with the service was the lack of customer service. I needed to upload documents that verify me as person and my LLC as a legitimate business. The directions were straightforward- simply upload the picture document and hit next; however, no matter how many ways that I went about uploading the documents- the documents were deemed invalid or didn't fit size requirement! Because of this, my business (as I type this) is being flagged and is subject to restriction! All because I cannot upload my required documents. Also I was given a 24hr notice to upload the document or else the account would be restricted; this where the lack of live customer service is beyond infuriating! This is an issue that needs to fixed right away.

Pas de service clientèle pour répondre à DEUX simples questions :
- "pourquoi mon compte publicitaire est restreint sans raisons"?
- pourquoi je ne peux faire vérifier mon identité pour le débloquer la possibilité de faire de la publicité dans le ad manager.

A couple months ago I used the Shopify app to set up the Facebook and Instagram stores whereupon FB promptly flagged my store due to not meeting their commerce criteria, whatever that is. They don't make it easy to find out why, either. The process is so convoluted it takes hours hunting down the issues, and nothing has been resolved. My guess is it has to do with the Shopify feed including items that are in draft status, have no inventory, or ineligible (gift certificates, apparently)... so then why are they included??? This is the exact sort of problem I count on an app to avoid. I don't get much traffic from FB anyway, so didn't bother with it again until recently. I contacted FB who provided some guidance. I managed to find and delete the problem items, but they still have my store flagged... I sent them a screen shot showing no issues and asked what to do next. They just resent me the same info as before. After reading other recent reviews, I'm deleting the app... not worth the aggravation.

i have tried this 2 different times in total since i started my business ans this by far is so unnecessary steps, I followed every step just to connect facebook so all my platforms are sync but forget this facebbok connection it is one huge headache

Horrible. All the sales channels that shopify offers are so frustrating.
I opened the google one a week or so ago. so many problems. Stupidly i thought let me try facebook channel. Spending the half hour it takes to set up the account isn't an issue. It's getting the you've been banned..... Like hello what is wrong with your company. I literally just added some info. I don't know if i did every step correctly but my god...so frustrating.
I understand that this wasn't shopify's fault. I'm just letting others no what they can be in for if the get this channel. Update: Totally banned by facebook. They don't let you know why. Very frustrating.

Inutile, non fa fare più niente, si blocca nella schermata dei cookie e basta, non si può più installare il pixel

I have been trying to contact someone for 10 days on both facebook support and shopify and like the reviews before mine, I am having an issue with shopify syncing with my facebook shops. Orders are not syncing tracking numbers and I can not capture payments. Its frustrating enough that I am not able to make more sales because I can not capture payments, I am hoping someone from Shopify or facebook can resolve this, if they can then it would be an amazing tool, and channel, but if you cant even sync your orders with tracking numbers or capture payments, then why would one want to go into business. I am already at loss because my payments cant be captured.