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2021년 10월 12일

Facebook orders do not sync and integrate with the Shopify platform. Facebook confirms the order has been placed, but nothing shows up on the Shopify end. I used to love the Shopify platform, but recently it has been nothing but a nightmare. After reading hundreds of forums and spending countless hours, still no response from the Shopify support. We all would appreciate some help before we change to another platform.

28 Black USA
미국
앱 사용 기간 2개월
답글 Meta개 2021년 10월 15일

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with the Facebook Channel, specifically the orders. I do want to make sure that you get the support that you need, so I'm going to follow up with you in an email to open up line of communication and get this issue resolved.

Adil | Shopify

2022년 10월 19일

The app doesn't work. It says "There was a problem with this request. We're working on getting it fixed as soon as we can." It's been several days!

TopSmile US
영국
앱 사용 기간 2개월
답글 Meta개 2022년 10월 20일

Hi there,

Thanks for your feedback, William here from Shopify. We're currently working with Meta to resolve this issue that you're facing. I understand it's been some time already without a resolution, I'll reach out to you to review your specific situation and discuss the details.

William | Marketplaces Support Specialist
Shopify

2023년 9월 23일

too many challenges setting a business account, it's very frustrating!!!

Fetch Art
캐나다
앱 사용 기간 2개월
답글 Meta개 2023년 9월 29일

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

2020년 9월 18일

I cannot connect to Facebook Channel app but I was connected to the Facebook Shop app and everything was working well on my Facebook page. However, after deleting Facebook Shop thinking it was the cause for being unable to connect I have now lost the ability to connect on Facebook Shop and can not connect to either Facebook apps and now my business and store does not exist on Facebook!!! I need immediate assistance!!! Every time I attempt to "Install Facebook" I get the "Sorry, something went wrong" message and when I hit "Go Back" I am suddenly logged into the Facebook profile it said couldn't connect but nothing has connected to shopify and I can't put in my Facebook Pixel, Use Facebook, Create Ads, Sell products... This is catastrophic. Please Assist.

Fractured Apparel
미국
앱 사용 기간 2개월
답글 Meta개 2020년 9월 21일

Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support

2021년 8월 14일

The app uses the "compare with" amount when displaying stock items on Facebook but Shopify uses - rightly so - the "price" figure for sales.
Until this app uses the same figure it is useless as sometimes the "compare with" is used for the RRP and sales price may be higher due to scarcity of stock.

Brick Shack
영국
앱 사용 기간 2개월
답글 Meta개 2021년 8월 16일

Hello,

Jack here from Shopify. Thanks for taking the time to submit your feedback. The channel sends both the sale and regular price to Facebook, but Facebook will always use the lower of the 2. What Facebook does with the product data is out of our hands but I will submit your feedback to our internal team. I'll also follow up with you over email to open up the lines of communication if you need further assistance.
Jack | Shopify

2023년 7월 4일

Monumentally poor support. Installed our Pixel the way they wanted us to over two months ago. Issues from day one with data not firing properly. I've been passed from pillar to post through their "support" teams and yet nothing is getting fixed. We're going to have to look for an alternative method of connecting our Meta Pixel to our store.

Wild Thyme Spirits Ltd
영국
앱 사용 기간 2개월
답글 Meta개 2023년 7월 6일

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

2023년 5월 2일

Ads aren't performing for the past week, and it shows unsupported on shopify. Tracking is wayyy off through pixel, if anyone knows how to solve this issue, please help

Shop.Cartwheel
인도
앱 사용 기간 2개월
답글 Meta개 2023년 5월 3일

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

2022년 10월 1일

Tried, but for some reason it says I they can't publish the shops page. Everything else worked fine, they can collect information, the pixels will work, but I can't post my products for free on Shops page...

Comphies
미국
앱 사용 기간 2개월
답글 Meta개 2022년 10월 5일

Hi there!

Ashley here with Shopify! Thank you for taking your time to let us know about your experience with the Facebook channel app. I will be reaching out to your shortly through email so we can troubleshoot what is happening on your end.

I look forward to chatting with you!

Ashley | Support Shopify

2022년 8월 11일

I've been on Facebook with my personal account for years, as I'm sure everyone else has. I literally thought, despite the negative reviews, that it would be good to advertise with them also. NOPE, I should have listened and getting support from Facebook is a mystery. My ad was approved and then a couple of days later it was rejected. I'm figuring out now that it's because I sell ladies lingerie, which by the way, was nowhere in the ad. Only Jewelry, a dress, and Jeans!! So I can't advertise. I just unsynced the FB from the Shopify period. A total letdown. I'm not selling porn. It's bras and panties and lingerie which is NOT even in the video ad. Geez. No support from them and Shopify can't help because FB is a 3rd party. Same thing with Pinterest but they didn't ban me, just keep emailing me that the underclothing is violating their policy. Makes you want to give up. SHOPIFY SUPPORT you do not have to respond here that you will contact me. I've been to your support a couple of times. You can't help either. It's a 3rd Party. I just want to warn folks about Facebook and its mysterious policies that do not match up to the great things you are selling. I really saw all the negative reviews and jumped in anyway like an idiot.

PheLin Good Fashions
미국
앱 사용 기간 대략 2개월
2020년 10월 12일

"There was a problem with this request. We're working on getting it fixed as soon as we can." Cant accept all the terms. Get no answer back for days now.

mellowiser
스웨덴
앱 사용 기간 대략 2개월
답글 Meta개 2020년 10월 13일

Thank you for sharing your feedback. We work hard to ensure our merchants are getting the assistance they need to get the Facebook channel set up. I see you were receiving an error message while going through the set up process. I'll be following up via email to look into any issues you are currently facing to ensure you are getting the most out of our app. - Anna, Shopify Support