리뷰 (8,267)

전체 평점
4.3
평점 수준당 개수
  • 평점의 66%가 별 5개입니다
  • 평점의 14%가 별 4개입니다
  • 평점의 5%가 별 3개입니다
  • 평점의 2%가 별 2개입니다
  • 평점의 13%가 별 1개입니다
2023년 8월 2일

DONT EVEN CONNECT AND NO SUPPORT CUSTOMER SERVICE THERE IS NIT MUCH TO SAY BUT THIS REVIEW WANT ME TO SAY SO I WILL SAT FACEBOOK IS PATHETIC AND OUTDATED

Goode
인도
앱 사용 기간 대략 2개월
답글 Meta개 2023년 8월 18일

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

2021년 1월 29일에 편집됨

After months of trying to connect I'm still unable to connect the new facebook channel. Tried everything that people recommend on the internet but nothing works. Facebook Shop and instagram connection worked perfect before. Some changes need to be made soon or I will switch to Lightspeed, like many others did with this issue. We are losing so much sales because of this issue. Also both the support from Shopify and Facebook are below standard, both pointing at each other and uncapable to find a solution. They even told me technical support will contact me, but haven't got any response for a week now

Barong Barong
네덜란드
앱 사용 기간 대략 2개월
답글 Meta개 2021년 2월 1일

Thanks for sharing your feedback! I can definitely understand your frustration, given how long you've been working at this. I'd be happy to look into the status of your technical ticket. I’ve sent out to an email requesting some additional details. I look forward to speaking with you. - Abdalla, Shopify Support

2023년 9월 20일

If i could rate this app 0 i would. Literally the most difficult app on here. I tried my best to give it a try. Im completely drained over this app. Support is absolutely no help either. I do not recommend.

SHOPGORGEOUSLY LLC
미국
앱 사용 기간 대략 2개월
답글 Meta개 2023년 9월 22일

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

2024년 1월 26일에 편집됨

Update: The 'Meta Team' responded to my review with a link that does not work. I'm leaving my review as a 1 star.

When I linked this app to my account Facebook disabled my business account. I sent in everything they requested and immediately got denied. Now, I have no way to appeal, and no way to speak to anyone about it. I also cannot disconnect the stores because I have to verify the information in review, which I cannot do because I have to log into my Facebook business account which got disabled.

Argo Wood and Leather Works LLC.
미국
앱 사용 기간 대략 2개월
답글 Meta개 2024년 1월 26일

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

2021년 3월 19일

Does not work, always says that the page is unavailable. Does not connect. Very frustrating to work with.

Riders Saddlery
남아프리카
앱 사용 기간 대략 2개월
답글 Meta개 2021년 3월 22일

Thanks for sharing your feedback! I'd be happy to help you get connected, but I will need more context and details about the issue you're experiencing.. I’ve sent you an email and look forward to your reply. - Abdalla, Shopify Support

2020년 11월 24일

Installed and now the account is frozen, Facebook says my site goes against FB policy but wont say what that is. It was working before upgrading. It been like this for 5 weeks. Neither Shopify or Facebook are able to help as the review process is done by a separate group in Facebook who no one has access to. Shopify need to get this sorted, Im not the only one this has happened to

UPAN United States
뉴질랜드
앱 사용 기간 대략 2개월
답글 Meta개 2020년 11월 25일

Thanks for sharing your feedback! That definitely sounds like a tough situation to be in. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

2022년 12월 27일에 편집됨

How come Facebook can work in Finland, but they won't let Finnish people sell anything with the app? We have been screwed over enough already with millions of different restrictions by every big company, and it must end now!

Saul's Cart
핀란드
앱 사용 기간 대략 2개월
답글 Meta개 2022년 12월 27일

Hi There,

Kristin here with Meta. Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Kristin

2021년 4월 1일

useless doesnt work
constantly gives me errors, doesnt allow me to edit my shop properly and cant find help on any of the issues i have.
i ended up deleting this

CalDarbz
영국
앱 사용 기간 대략 2개월
2021년 10월 14일

Yesterday The app just stopped working, I could not log into my account. Today I installed it and now it is not possible to install it again... Really Bad experience with Facebook App! And there is no information whether from FB nor from Shopify what is the cause and how the problem could be solved.

Blood Pressure Watch
오스트리아
앱 사용 기간 대략 2개월
답글 Meta개 2021년 10월 19일

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the unexpected issues you faced with the Facebook Channel. I do want to make sure that you get the support that you need, so I'm going to follow up with you in an email to open up lines of communication.

Adil | Shopify

2022년 9월 10일

Facebook + Instagram SUCK! No support whatsoever! I'm not sure why even try with this evil company anymore!

Titties Golf Company
미국
앱 사용 기간 대략 2개월
답글 Meta개 2022년 9월 12일

Hi there,

Nate here from Shopify. Thanks for sharing your feedback about your experience with the Facebook channel app. We want to make sure that you get the support you need regarding the issues you're facing. I'll be sending an email out to open up the lines of communication and help where I can.

- Nate | Shopify