리뷰 (7,989)

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2022년 12월 27일에 편집됨

How come Facebook can work in Finland, but they won't let Finnish people sell anything with the app? We have been screwed over enough already with millions of different restrictions by every big company, and it must end now!

Saul's Cart
핀란드
앱 사용 기간 대략 2개월
답글 Meta개 2022년 12월 27일

Hi There,

Kristin here with Meta. Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Kristin

2021년 4월 1일

useless doesnt work
constantly gives me errors, doesnt allow me to edit my shop properly and cant find help on any of the issues i have.
i ended up deleting this

CalDarbz
영국
앱 사용 기간 대략 2개월
2021년 10월 14일

Yesterday The app just stopped working, I could not log into my account. Today I installed it and now it is not possible to install it again... Really Bad experience with Facebook App! And there is no information whether from FB nor from Shopify what is the cause and how the problem could be solved.

Blood Pressure Watch
오스트리아
앱 사용 기간 대략 2개월
답글 Meta개 2021년 10월 19일

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the unexpected issues you faced with the Facebook Channel. I do want to make sure that you get the support that you need, so I'm going to follow up with you in an email to open up lines of communication.

Adil | Shopify

2022년 9월 10일

Facebook + Instagram SUCK! No support whatsoever! I'm not sure why even try with this evil company anymore!

Titties Golf Company
미국
앱 사용 기간 대략 2개월
답글 Meta개 2022년 9월 12일

Hi there,

Nate here from Shopify. Thanks for sharing your feedback about your experience with the Facebook channel app. We want to make sure that you get the support you need regarding the issues you're facing. I'll be sending an email out to open up the lines of communication and help where I can.

- Nate | Shopify

2023년 1월 31일

c'est de la merde clairement il y a rien de claire votre politique est faite comme vous avez envie rien de juste meta qui te prend pour un putain de bot sans arrêt vous bloquer nos pub comme ca vous arrange a part nous faire galèrer vous nous servais a rien

Aumont Industrie
프랑스
앱 사용 기간 대략 2개월
답글 Meta개 2023년 5월 4일

Bonjour à tous!
Merci d'avoir pris le temps de laisser un avis. Nous nous excusons pour la gêne occasionnée et souhaitons vous aider à trouver une solution. Veuillez contacter notre équipe d'assistance aux entreprises via ce lien https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram afin que nous puissions vous suivre directement et vous assurer d'avoir la meilleure expérience possible.

Merci,
[Méta-soutien].

2022년 8월 4일

Worked well for about 2 weeks before the app integration disconnected Shopify. Now my Facebook, Instagram & Messenger are no longer integrated with Shopify and the app will not recognize my Meta pages. I have contacted both Shopify and FB customer support. Neither was able to help and neither followed up as promised. Meta is our largest customer referral source and we are losing money every day the integration is broken!

Oak And Honey
미국
앱 사용 기간 대략 2개월
답글 Meta개 2022년 8월 5일

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use Facebook channel on your store and leave a review. It sounds as though you may have been affected by a known outage on Facebook, which prevented users from logging into their Facebook accounts. It has since been resolved by their team, but I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Charlotte | Shopify

2023년 3월 11일

Items are saying they are visible in Shopify, FB and IG, they do not show on either of the profile. And they are active.

Unlocked Visions LLC
미국
앱 사용 기간 대략 2개월
답글 Meta개 2023년 5월 3일

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

2021년 6월 29일

Awful experience. Half the time my products won't even sync from Shopify to Facebook without any reason. I was also not able to use a Facebook commerce account, and my questions were not answered by Facebook's customer service either.

PhillyFwd
미국
앱 사용 기간 대략 2개월
답글 Meta개 2021년 6월 30일

Thank you for leaving a review and sharing your experience. That certainly does not sound ideal. When it comes to commerce account approvals and product approvals this is something determined directly by Facebook that Shopify does not have a hand it. I would be more than happy to provide other ways you can contact Facebook as well as other options you explore while you wait for Facebook to get back to you! I will be in touch by email shortly. Looking forward to hearing back. - Anna, Shopify Support

2021년 2월 8일

I NO longer desire to use FB as a channel to advertise on as the comments/actions of OTHER rude/obnoxious users are NOT shadow banned as certain people appear to be. Many Thanks

swanpearlsales
미국
앱 사용 기간 대략 2개월
답글 Meta개 2021년 2월 9일

Thanks for leaving a review! I deeply understand and appreciate the frustration of dealing with negative comments left on your ads. I’ve sent out to an email to you to discuss this further and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

2023년 3월 3일

It has said my shops are active but I have never seen them on either fb or ig. Where are they? It's been months!!!! Uninstalling NOW! BYE!

Oliver & Company
미국
앱 사용 기간 대략 2개월
답글 Meta개 2023년 5월 4일

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].