리뷰 (7,993)
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This app is garbage. It won’t even load for me after barely being able to re-install it. Fix this because I’m running a business and need this to be working.
Thanks so much for taking the time to share your experience. Your feedback is very much appreciated in helping us make the app better. It sounds like you are experiencing some issues when trying to access the app. I know there was an issue impacting a few merchants earlier this week, which has now been fixed. I will be sending you an email to see if you are still being impacted. Looking forward to hearing back. - Anna, Shopify Support
If I could, I'd rate 0. Unfortunately they were no help. I added the app to be able to Instagram product tag because apparently this is the only way?? I was denied for not having any products to sell. Finally, I made my page not private and showed that I do indeed have products. I filed an appeal but apparently you have to upload products to a Facebook catalog ALL OVER AGAIN? And if you file an appeal once, according to Facebook Contact Support, you cannot file a second appeal. The app is useless. The support is useless. There is literally no way to move forward with any help for small business owners who are just trying to learn and engage in social media. There is literally no way to Instagram product tag unless you make a Facebook account and catalog, BUT if you mess up and accidentally file an appeal because you thought you had products in there, they will not allow you to file an appeal again. There is literally no solution. I really hope they - Instagram and Facebook - disassociate themselves and fix this issue. This really sucks because now I have to move forward as a business without the use of Instagram to help. Other businesses who signed up for Instagram product tagging before this change will be able to flourish but the rest of us moving forward who have one bump in the road cannot redeem themselves. I was even willing to pay someone for their services to help me but once I read you can only appeal once? I would have paid for them to hit that bump as well. It's useless unfortunately :(
Thank you for sharing your thoughts. I deeply understand and appreciate the frustration of having your Instagram Shopping request denied. While unfortunate, the review and appeal processes are outside the scope of Shopify Support since they are both done directly by Facebook. I’ve sent out to an email to you to discuss this in more detail. I look forward to your reply. - Abdalla, Shopify Support
I can't even download this app, it's just showing the URL is wrong, it should be fixed as soon as possible.
Thank you for taking the time to share your feedback. It sounds like you are experiencing some issues with assessing the app. I'd like to look into this further for you so I will be sending you an email shortly to ask for more details. - Anna, Shopify Support
the app doesn't sync and Shopify customer service is sh*t. this specialty team they speak of doesn't exist. complete waste of my time
Hello,
Jacky here from Shopify. Thanks for taking the time to submit your feedback. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jacky | Shopify
It is very frustrating, Instagram approved my store but shopify keeps saying that it is not eligible, nobody gives me an answer, everything is message circles with nothing clear, without a solution I have days with the problem and nobody solves
Hey there! Thanks for taking the time to leave your feedback. I know there's a lot of moving parts to the world of e-commerce and I've sent you an email to help you with the next steps to getting this cleared up. Looking forward to hearing from you! | Jake, Support Specialist
I tried accessing multiple times this feature, but all the time it shows am ineligible for this. Worst experience ever.
Hi there,
My name is William from Shopify support. Thank you for taking the time to review our app, I see you've had a poor experience. I'd be happy to reach out to you to resolve this based on your personal account settings to get the app working for you moving forwards. Please look out for my upcoming email.
William | Shopify Support Specialist
If I could give Facebook a zero or negative number I would. I know it won't matter to them what is said here but this has to be conveyed. They awarded me a $400 ad credit for my Shopify store. Thought wow, that's really cool. Started to use it, and was $6 into it, when they suspended my Facebook account. But that's just the beginning. While under suspension (and not able to access my account) they decided to remove the ad credit. But not only did they remove the credit, but they also charged me $75 and $164.84. Of course, support won't answer any requests. That's Facebook, the King of being the worst customer service. Called my bank to see what could be done and the only thing I could do was replace the card I had given them (and many others online to pay for things). That was the only way to stop future charges from being assessed. I will NEVER use Facebook again. Not that they care but talk about UNETHICAL business practices. Facebook is the KING of them. Absolutely the worst app!
Hey there,
Nate here from Shopify. Thank you for taking the time to share your feedback with us. I'm sorry to hear about your experience with Facebook's ad credit. I'm going to follow up with you with an email to open up the lines of communication, so that I can provide your feedback to my team and assist where I can.
Nate l Shopify
NOTHING BUT PROBLEMS WITH FACEBOOK. I NOW OFFICIALLY HATE FACEBOOK. WASTED SO MUCH TIME WITH THESE BOZOS. The app developer responses are robotic as they are same for every piss poor review. I'm just going to completely disconnect from SHOPIFY ALL TOGETHER. Im sick and tired of wasting time and MAKING NO MONEY.
Thank you for taking the time to leave your review. Your feedback is extremely important to us. I would like to get in touch with you to learn more about the issues you are currently facing. I will be sending you an email shortly and hope to hear back soon. - Anna, Shopify Support
I'm having problems since yesterday to configure the pixel in the Virtual Store -> Preferences -> configure Facebook (pixel), it just returns the error "Sorry, something went wrong.
We're working on getting this fixed as soon as we can."
Hi there!
Steve here from Meta! We’re sorry that you were running into trouble with the Facebook & Instagram App. We believe that we have resolved the Pixel issue that you described. Can you please try again to confirm that everything is now working for you?
If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Best regards,
Steve
This will not work on a Shopify Lite plan ($9/month) which is exactly the plan we chose specifically to sell through Facebook and instagram. This channel has replace the Facebook Shop channel, which DID work on the $9 plan, but alas, that is no longer available on the app store. Good bye Shopify account, uninstalling.
Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support