리뷰 (8,253)

전체 평점
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2022년 7월 18일

Facebook is a waste of space, and a nightmare to try to do any business with. They reject products based on God knows what and the customer service is garbage, too. Save your time, and try somewhere else.

The Fennel Seed
미국
앱 사용 기간 대략 1개월
답글 Meta개 2022년 7월 20일

Hi there,

Vance here with Shopify. Thank you for taking the time to let us know about your experience with the Facebook Channel app. We truly appreciate your feedback. I'm sorry that you had issues with products being rejected by Facebook. I will be reaching out to you shortly via email to open up the lines of communication and offer you further support.

Thanks,

Vance | Shopify

2024년 1월 14일

Facebook algorithm blocked my domain and there’s no way for me to connect my business and no humans I can speak to

Iisaka Station
미국
앱 사용 기간 28일
답글 Meta개 2024년 1월 26일

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

2024년 1월 2일

My Facebook account was hacked.

Facebook has completely locked my account, including my private and all other accounts.

I have no way to contact Facebook.

No matter where I report this, I get no assistance.

Additionally, money is being withdrawn from my bank account for advertisements that I did not create.

MYZIRRO
독일
앱 사용 기간 29일
답글 Meta개 2024년 1월 5일

Hi There,

Thank you for taking time to leave a review.

Please contact our Business Support team via this link so we can be of further assistance to you:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We'll be sure to follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

2021년 5월 6일

INEXISTENTE ATENCION AL CLIENTE. PAGANDO ADS Y PAGINA DESACTIVADA
NO CUSTOMER SERVICE. PAYING FOR ADS AND PAGE DISABLED

Vrabo custom
스페인
앱 사용 기간 대략 1개월
2023년 3월 9일

Spent about 10 hours over the phone so far trying to get my products to sync. First/initial setup was OK I was able to sync about 75% of our products, some were missing, then I realised newly added products were not syncing... so I tried to fix this issue and has been ongoing for weeks and taking up a huge amount of time. You'd think the official FB app would be working ok for the most part but i've had nothing but issues. Also despite doing multiple screenshares, emails, sending screenshots and more... they are still unable to fix this issue. Now I have products "stuck" on FB that I cannot delete (many 1000s) because you can only do it within this app and the app after reinstalling it in an attempt to fix is syncing a total of 0 products this time around... which means that we are STILL trying to find workarounds. Going to try another app and see if I can resolve this. But even if Meta do manage to resolve my issues, I am 100% not satisfied with the overall experience and time waste i've had to incur because of this app not working properly from the get-go. This has caused me some levels of stress and unhappiness - naturally as no one likes their time wasted!

Attic Discovery Shop
영국
앱 사용 기간 대략 1개월
답글 Meta개 2023년 6월 27일

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram?shopDomain=otowear.myshopify.com

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

2020년 12월 30일

Instalamos la aplicación en nuestra tienda de Shopify y nos ha conectado rápidamente con Facebook, pero no nos permite la conexión ni la venta a través de Instagram a pesar de tener una cuenta profesional. No entendemos el motivo y a pesar de seguir el procedimiento para reclamar una explicación no hemos obtenido ninguna respuesta.

Estrella Aguilar
스페인
앱 사용 기간 대략 1개월
답글 Meta개 2020년 12월 31일

Gracias por compartir su experiencia. Esto suena como una experiencia estresante ya que Instagram no le proporcionó una explicación de por qué no se aprobó su cuenta. Me gustaría compartir algunos recursos con para que pueda ponerse en contacto con Instagram. Te enviaré un correo electrónico pronto. Esperamos escuchar de nuevo. (Enviado con un traductor) - Anna, Shopify Support

2023년 5월 2일

C'est la pire application de Shopify ! Très peu d'informations sur les raisons de non conformité des comptes par Facebook ... J'abandonne, je vais devoir gérer ma page Facebook et Instagram hors shopify !

Au fil des carats
모로코
앱 사용 기간 대략 1개월
답글 Meta개 2023년 5월 3일

Bonjour à tous!
Merci d'avoir pris le temps de laisser un avis. Nous nous excusons pour la gêne occasionnée et souhaitons vous aider à trouver une solution. Veuillez contacter notre équipe d'assistance aux entreprises via ce lien afin que nous puissions vous contacter directement et vous garantir la meilleure expérience possible.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Merci,
[Méta-soutien].

2022년 12월 11일

This is abysmal! it’s Constantly telling me that there’s an error and that it’s not available also telling me to try again later when i have been trying for a few days now. i’ve also bought the subscription and this is not a good and fulfilling experience.

rizzyresells
영국
앱 사용 기간 대략 1개월
답글 Meta개 2023년 5월 4일

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://fburl.com/r6pazraf so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

2023년 3월 19일

Não estou conseguindo conectar minha conta. Poderiam ajudar? Dou mais estrelas assim que resolverem. Problema: Este conta não pode ser selecionado porque não tem uma presença estabelecida no Instagram. Tente novamente quando seu conta tiver mais atividade ou selecione um ativo diferente. No entanto, a página já tem 1 mês e possui alguns seguidores.

Cozinha Prática
브라질
앱 사용 기간 대략 1개월
답글 Meta개 2023년 5월 3일

Olá!
Obrigado por reservar um tempo para deixar um comentário. Pedimos desculpas pelo inconveniente causado e gostaríamos de ajudá-lo com uma resolução. Entre em contato com nossa equipe de suporte comercial por meio deste link para que possamos acompanhá-lo diretamente e garantir que você tenha a melhor experiência possível.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Obrigado,
[MetaSuporte].

2023년 10월 17일

BEWARE - Horrible service. They have provided no solution or resolution to a setup issue reported on Sept 17; it is now Oct 17. Every time I follow up with them, I receive a generic response. I've specifically asked for ETAs, insight, and visibility into the issue on multiple occasions over the last four weeks so that I can have some sort of timeline on when the problem will be resolved, and they have provided zero concrete answers. This is the takeaway I want you to know: I have not been able to set up a shop with this channel in 4 weeks. Don't waste your time here.

CaringPaw
미국
앱 사용 기간 30일
답글 Meta개 2023년 10월 20일

Hi There!

Thank you for taking time to leave a review. We apologize for the troubles you've encountered with setup.

Please follow-up with our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can continue to assist you there and ensure you have the best possible experience.

Thank you,
Meta Support