리뷰 (8,006)

전체 평점
4.3
평점 수준당 개수
  • 평점의 66%가 별 5개입니다
  • 평점의 14%가 별 4개입니다
  • 평점의 5%가 별 3개입니다
  • 평점의 2%가 별 2개입니다
  • 평점의 13%가 별 1개입니다
2023년 3월 9일

Spent about 10 hours over the phone so far trying to get my products to sync. First/initial setup was OK I was able to sync about 75% of our products, some were missing, then I realised newly added products were not syncing... so I tried to fix this issue and has been ongoing for weeks and taking up a huge amount of time. You'd think the official FB app would be working ok for the most part but i've had nothing but issues. Also despite doing multiple screenshares, emails, sending screenshots and more... they are still unable to fix this issue. Now I have products "stuck" on FB that I cannot delete (many 1000s) because you can only do it within this app and the app after reinstalling it in an attempt to fix is syncing a total of 0 products this time around... which means that we are STILL trying to find workarounds. Going to try another app and see if I can resolve this. But even if Meta do manage to resolve my issues, I am 100% not satisfied with the overall experience and time waste i've had to incur because of this app not working properly from the get-go. This has caused me some levels of stress and unhappiness - naturally as no one likes their time wasted!

Attic Discovery Shop
영국
앱 사용 기간 대략 1개월
답글 Meta개 2023년 6월 27일

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram?shopDomain=otowear.myshopify.com

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

2020년 12월 30일

Instalamos la aplicación en nuestra tienda de Shopify y nos ha conectado rápidamente con Facebook, pero no nos permite la conexión ni la venta a través de Instagram a pesar de tener una cuenta profesional. No entendemos el motivo y a pesar de seguir el procedimiento para reclamar una explicación no hemos obtenido ninguna respuesta.

Estrella Aguilar
스페인
앱 사용 기간 대략 1개월
답글 Meta개 2020년 12월 31일

Gracias por compartir su experiencia. Esto suena como una experiencia estresante ya que Instagram no le proporcionó una explicación de por qué no se aprobó su cuenta. Me gustaría compartir algunos recursos con para que pueda ponerse en contacto con Instagram. Te enviaré un correo electrónico pronto. Esperamos escuchar de nuevo. (Enviado con un traductor) - Anna, Shopify Support

2023년 5월 2일

C'est la pire application de Shopify ! Très peu d'informations sur les raisons de non conformité des comptes par Facebook ... J'abandonne, je vais devoir gérer ma page Facebook et Instagram hors shopify !

Au fil des carats
모로코
앱 사용 기간 대략 1개월
답글 Meta개 2023년 5월 3일

Bonjour à tous!
Merci d'avoir pris le temps de laisser un avis. Nous nous excusons pour la gêne occasionnée et souhaitons vous aider à trouver une solution. Veuillez contacter notre équipe d'assistance aux entreprises via ce lien afin que nous puissions vous contacter directement et vous garantir la meilleure expérience possible.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Merci,
[Méta-soutien].

2022년 12월 11일

This is abysmal! it’s Constantly telling me that there’s an error and that it’s not available also telling me to try again later when i have been trying for a few days now. i’ve also bought the subscription and this is not a good and fulfilling experience.

rizzyresells
영국
앱 사용 기간 대략 1개월
답글 Meta개 2023년 5월 4일

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://fburl.com/r6pazraf so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

2023년 3월 19일

Não estou conseguindo conectar minha conta. Poderiam ajudar? Dou mais estrelas assim que resolverem. Problema: Este conta não pode ser selecionado porque não tem uma presença estabelecida no Instagram. Tente novamente quando seu conta tiver mais atividade ou selecione um ativo diferente. No entanto, a página já tem 1 mês e possui alguns seguidores.

Cozinha Prática
브라질
앱 사용 기간 대략 1개월
답글 Meta개 2023년 5월 3일

Olá!
Obrigado por reservar um tempo para deixar um comentário. Pedimos desculpas pelo inconveniente causado e gostaríamos de ajudá-lo com uma resolução. Entre em contato com nossa equipe de suporte comercial por meio deste link para que possamos acompanhá-lo diretamente e garantir que você tenha a melhor experiência possível.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Obrigado,
[MetaSuporte].

2023년 10월 17일

BEWARE - Horrible service. They have provided no solution or resolution to a setup issue reported on Sept 17; it is now Oct 17. Every time I follow up with them, I receive a generic response. I've specifically asked for ETAs, insight, and visibility into the issue on multiple occasions over the last four weeks so that I can have some sort of timeline on when the problem will be resolved, and they have provided zero concrete answers. This is the takeaway I want you to know: I have not been able to set up a shop with this channel in 4 weeks. Don't waste your time here.

CaringPaw
미국
앱 사용 기간 30일
답글 Meta개 2023년 10월 20일

Hi There!

Thank you for taking time to leave a review. We apologize for the troubles you've encountered with setup.

Please follow-up with our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can continue to assist you there and ensure you have the best possible experience.

Thank you,
Meta Support

2021년 3월 25일

Hello we're running into issues integrating the app and our website. The error seems to be coming from ownership issues with our Facebook page. We don't have a single owner to the Facebook page and full permissions are given to the Admins. Facebook doesn't seem to have an option for a single personal page to be the account owner anymore. Some of the errors include: "You do not have admin permissions for the business Peter Coppola you are trying to use, so you cannot complete the flow. Please contact the business admin and obtain permission first." and "To transfer this Page, make sure you’re the admin of the selected Business Manager and the admin of the Business Manager that owns this Page." Again, we're the owners but the app is not recognizing that and will not let us move forward with integration.

Peter Coppola
미국
앱 사용 기간 30일
답글 Meta개 2021년 3월 29일

Thanks for sharing your review! I can definitely see how your experience so far with the app hasn't been ideal. I'd love to go over all the necessary permissions when connecting your Facebook assets to our app. I’ve sent an email to discuss this further, I look forward to your reply! - Jamilah, Shopify Support

2023년 6월 17일

got instantly banned saying that i didn't apply with the 4th point of the policy or whatever. I read it and i am a 100% sure i didn't violate the terms. I asked for a review and got said that the original reason was true and that my account should stay that way. I literally didn't even started using it. Thanks.

WiseTime Shop
벨기에
앱 사용 기간 30일
답글 Meta개 2023년 6월 27일

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

2021년 3월 9일

This is single-handedly the #1 worst experience of anything and everything of all time, not hyperbole. BEWARE! At the end of January, I followed the setup steps for the FB sales channel, which included creating a commerce account. The bulk upload of my products into the commerce account immediately got my Business Manager restricted. Not only that, but by association my personal ad account was also restricted from advertising. Facebook is citing "issues of integrity" with my Shopify Commerce account. I cannot advertise on this business manager, my personal ad account, and by association, any business manager I make from my personal ad account. I have gotten 0 support except for being referred to Facebook. There are others who have experienced similar issues evidenced by the other negative reviews. This has cost me 6 weeks and counting of trying to remediate the issue, and having the ability to use Facebook as an advert platform for any business. Please fix this.

Financier Apparel
미국
앱 사용 기간 29일
답글 Meta개 2021년 3월 10일

Thank you for taking the time to leave a review. This definitely sounds like a very frustrating experience and not what we would expect. When it comes to account eligibility Facebook has complete control over this aspect so you will need continue working with Facebook to get your account status rectified. I'll be following up via email shortly to see if you have any additional details to share. Look forward to hearing back. -Anna, Shopify Support

2021년 5월 26일

My business and personal ad account is being restricted without any reason. i was running ads and after 4 days my business ad account was restricted without any warning. facebook's AI system system totally sucks. im not able to appeal they asked me to verify my business i have provided them documents and now showing me in review. i hope their system will verify in next 2 to 3 years

Lexura
영국
앱 사용 기간 29일
답글 Meta개 2021년 5월 27일

Hello there! Thank you for taking the time to share your feedback and experience with the Facebook Channel. I can understand that experience would be frustrating. I will be following up with you through email to get some more context that I can share with our development team. Looking forward to chatting with you! Spencer | Support Specialist