리뷰 (8,250)

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4.3
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2022년 4월 22일

Also so was schlechtes. Facebook-Pixel hat überhaupt nicht funktionier.
Dann auf Facebook selber wollte ich Werbeanzeigen schalten.
Immer und Immer wieder bekam ich Fehlermeldungen ich verstosse gegen irgendwelche Contents. Alles durchgelesen, auch meine Bilder waren angemessen und in keinster Weise Illegal. Immer wieder einen neuen Text genommen und neue Bilder. Na,ja, die Anzeige lief dann mal kurz. Und nach 1 oder 2 Stunden ist denen eingefallen das ich doch gegend irgendwas verstosse. Immer wieder habe ich es probiert mit dem ENDE, das mein Werbekonto gesperrt wurde. Support angeschrieben. weil ich wissen wollte gegen was ich verstossen haben soll. Laaaaange keine Antwort. nach 2 Tagen kam dann nur: Ich sollte mir die Richtlinien durch lesen. Was ich schon mindestens 5 mal gemacht hatte. Und nach 2 weiteren Tagen kam die Antwort: Ihr Werbekonto bleibt gesperrt, das ist unsere Final Entscheidung. Ich denke FB sollte lieber mal Ihre eigenen Richtlinien überdenken.
Wie soll man bei sowas Werbung machen, wenn die einem ALLES ablehnen. Schlechter gehts nicht !!!!!!!!!!!!!!

JaMa-mode
독일
앱 사용 기간 대략 2개월
2020년 10월 30일

Facebook Channel app is not useful, all my products description were all shows as code in the Facebook Shop " This RealWork Sprayer is perfect for any DIY job you need it to handle. Check our assortment for many other size options including 48oz, 1 Gallon, 2 Gallon, 3 Gallon, and 4 Gallon Back Pack
Specifications:
<!--
.tg {border-collapse:collapse;border-spacing:0;}
.tg td{border-color:black;border-style:solid;border-width:1px;font-family:Arial, sans-serif;font-size:14px; overflow:hidden;padding:10px 5px;word-break:normal;}
.tg th{border-color:black;border-style:solid;border-width:1px;font-family:Arial, sans-serif;font-size:14px; font-weight:normal;overflow:hidden;padding:10px 5px;word-break:normal;}
.tg .tg-0pky{border-color:inherit;text-align:left;vertical-align:top}
-->

Manufacturer
RealWork 

Category
Sprayer 

Product Dimensions
7"W x 7"L x 15"H

Item Weight
2 lb

Materials
Plastic

Warranty
<!--
.tg {border-collapse:collapse;border-spacing:0;}
.tg td{border-color:black;border-style:solid;border-width:1px;font-family:Arial, sans-serif;font-size:14px; overflow:hidden;padding:10px 5px;word-break:normal;}
.tg th{border-color:black;border-style:solid;border-width:1px;font-family:Arial, sans-serif;font-size:14px; font-weight:normal;overflow:hidden;padding:10px 5px;word-break:normal;}
.tg .tg-0pky{border-color:inherit;text-align:left;vertical-align:top}
-->

Manufacturer Warranty
1 year limited

I have no issue with my all other channels, only has an issue with Facebook.

EdenBranch-Your Garden Paradise
미국
앱 사용 기간 대략 2개월
답글 Meta개 2020년 11월 2일

Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

2022년 11월 2일

Can't be installed, being stuck on connecting business assets - surely a big problem. Please fix this asap

Evershoppen
덴마크
앱 사용 기간 19일
답글 Meta개 2022년 11월 3일

Hi There!

Aaron here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram App and provide any help you might need. If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you,

Aaron

2020년 11월 29일

I expirienced the same problem, it created catalogs which I c ant edit automatically and those catalogs are not performing well like don't go allong with Facebook policies etc. Lose access to my page and cant do nth because don't have access to this Shopify catalog which need to be deleted. Doesnt work good

Youth Skin Solution
미국
앱 사용 기간 대략 2개월
답글 Meta개 2020년 11월 30일

Thanks for sharing your feedback! It sounds like you were running into a few things here. In that regard, I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

2021년 3월 15일

This app is garbage. It won’t even load for me after barely being able to re-install it. Fix this because I’m running a business and need this to be working.

The Avocado Club
미국
앱 사용 기간 대략 1개월
답글 Meta개 2021년 3월 18일

Thanks so much for taking the time to share your experience. Your feedback is very much appreciated in helping us make the app better. It sounds like you are experiencing some issues when trying to access the app. I know there was an issue impacting a few merchants earlier this week, which has now been fixed. I will be sending you an email to see if you are still being impacted. Looking forward to hearing back. - Anna, Shopify Support

2021년 2월 13일

If I could, I'd rate 0. Unfortunately they were no help. I added the app to be able to Instagram product tag because apparently this is the only way?? I was denied for not having any products to sell. Finally, I made my page not private and showed that I do indeed have products. I filed an appeal but apparently you have to upload products to a Facebook catalog ALL OVER AGAIN? And if you file an appeal once, according to Facebook Contact Support, you cannot file a second appeal. The app is useless. The support is useless. There is literally no way to move forward with any help for small business owners who are just trying to learn and engage in social media. There is literally no way to Instagram product tag unless you make a Facebook account and catalog, BUT if you mess up and accidentally file an appeal because you thought you had products in there, they will not allow you to file an appeal again. There is literally no solution. I really hope they - Instagram and Facebook - disassociate themselves and fix this issue. This really sucks because now I have to move forward as a business without the use of Instagram to help. Other businesses who signed up for Instagram product tagging before this change will be able to flourish but the rest of us moving forward who have one bump in the road cannot redeem themselves. I was even willing to pay someone for their services to help me but once I read you can only appeal once? I would have paid for them to hit that bump as well. It's useless unfortunately :(

What She's Wearing
미국
앱 사용 기간 대략 1개월
답글 Meta개 2021년 2월 16일

Thank you for sharing your thoughts. I deeply understand and appreciate the frustration of having your Instagram Shopping request denied. While unfortunate, the review and appeal processes are outside the scope of Shopify Support since they are both done directly by Facebook. I’ve sent out to an email to you to discuss this in more detail. I look forward to your reply. - Abdalla, Shopify Support

2021년 3월 17일

I can't even download this app, it's just showing the URL is wrong, it should be fixed as soon as possible.

Itzus Collections
미국
앱 사용 기간 대략 1개월
답글 Meta개 2021년 3월 18일

Thank you for taking the time to share your feedback. It sounds like you are experiencing some issues with assessing the app. I'd like to look into this further for you so I will be sending you an email shortly to ask for more details. - Anna, Shopify Support

2021년 10월 29일

the app doesn't sync and Shopify customer service is sh*t. this specialty team they speak of doesn't exist. complete waste of my time

praterapparel
미국
앱 사용 기간 대략 1개월
답글 Meta개 2021년 11월 1일

Hello,

Jacky here from Shopify. Thanks for taking the time to submit your feedback. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jacky | Shopify

2021년 6월 3일

It is very frustrating, Instagram approved my store but shopify keeps saying that it is not eligible, nobody gives me an answer, everything is message circles with nothing clear, without a solution I have days with the problem and nobody solves

Wei Joyeria
멕시코
앱 사용 기간 대략 1개월
답글 Meta개 2021년 6월 7일

Hey there! Thanks for taking the time to leave your feedback. I know there's a lot of moving parts to the world of e-commerce and I've sent you an email to help you with the next steps to getting this cleared up. Looking forward to hearing from you! | Jake, Support Specialist

2021년 12월 29일

I tried accessing multiple times this feature, but all the time it shows am ineligible for this. Worst experience ever.

Kidbea
인도
앱 사용 기간 대략 1개월
답글 Meta개 2021년 12월 29일

Hi there,

My name is William from Shopify support. Thank you for taking the time to review our app, I see you've had a poor experience. I'd be happy to reach out to you to resolve this based on your personal account settings to get the app working for you moving forwards. Please look out for my upcoming email.

William | Shopify Support Specialist