리뷰 (8,247)

전체 평점
4.3
평점 수준당 개수
  • 평점의 66%가 별 5개입니다
  • 평점의 14%가 별 4개입니다
  • 평점의 5%가 별 3개입니다
  • 평점의 2%가 별 2개입니다
  • 평점의 13%가 별 1개입니다
2022년 10월 21일

wont let me login my intagram account keep saying try back late r why its not working how do i suppose to connect my shop and caloge

Sades Bossmade store
미국
앱 사용 기간 26일
답글 Meta개 2022년 10월 26일

Hi there,

William here from Shopify support, thank you for taking the time to leave a review on the Facebook app. I see that you're having trouble with one of your accounts, I can review the account to assist you with this but I'll need to send you a follow up email directly. Please look out for my upcoming email.

William | Marketplaces Support Specialist
Shopify

2023년 7월 25일

This app just doesn't work and customer service isn't really available. Everything looks great in the store builder, and then nothing comes up on the sites. I'm through.

Desi Toys and Decor
미국
앱 사용 기간 26일
답글 Meta개 2023년 7월 28일

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
Meta Support

2022년 5월 7일

Attention, problem on the selection of the targeting country, you cannot select countries . Problem to be solved as soon as possible !

Glioza
프랑스
앱 사용 기간 25일
답글 Meta개 2022년 5월 10일

Hey there,

Jason here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you were facing completing the setup of Facebook marketing. The issue with not being able to select a target country has since been resolved. I will also send a follow up email with you to confirm you were able to successfully complete this setup.

Jason | Shopify

2022년 8월 29일

This app does not have enough detail to work with the ads manager. its simpler to just make ads in the ads manager unrelated to this app, but if you do, then the app is not smart enough to count the costs of the ads, so its a lose lose for everyone.

Soul Snatch Store
네덜란드
앱 사용 기간 25일
답글 Meta개 2022년 8월 31일

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use Facebook channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide support, and make sure your feedback is shared with our team.

Charlotte | Shopify

2022년 10월 8일에 편집됨

Facebook app is slow. I have been waiting for a month and its still in review. I even emailed Facebook and they are no help. They just say keep waiting.

AEROBREW COFFEE COMPANY
미국
앱 사용 기간 24일
답글 Meta개 2022년 10월 11일

Hi there!

Paola here with Shopify! Thank you for your time in giving us your feedback. I understand that waiting for the review can be frustrating. This is highly dependent on Facebook, which means us at Shopify do not have a hand in getting your shop approved faster for you. However, I will be reaching out to you shortly to understand what is happening and provide you with necessary resources.

I look forward to chatting with you soon!

Paola | Shopify Support

2020년 12월 9일

Total joke. Tried to connect TWO shopify stores to Facebook, both rejected with this message: "After a requested review of this commerce account, we confirmed that it doesn't comply with our Commerce Eligibility Requirements, so your shop isn't visible to potential customers." After wasting countless hours with customer service, shutting it all down.

YEWstore
미국
앱 사용 기간 24일
답글 Meta개 2020년 12월 10일

Thanks for sharing your feedback! I can understand how that may be frustrating, especially if you were working hard to get the app setup. However, Facebook does have a requirements that need to be met in order to sell on their platform. I’ve sent out to an email to discuss this further. I hope to hear back from you! - Abdalla, Shopify Support

2020년 9월 18일

Everytime I try to sync Shopify and the Facebook Channel under the tabs "Sales Channel" it allows me to put in my login information, and I get a popup saying "Sorry something went wrong. We are working on it and we'll get it fixed as soon as we can. I have uninstalled the app, cleared my cache, used a differrent browser, and nothing seems to work.

HerHairFein
미국
앱 사용 기간 23일
답글 Meta개 2020년 9월 21일

Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support

2020년 11월 4일

Useless app... Having endless errors since installing it... And both Shopify and FB support team are not helpful at all. Have been trying to fix the tech issue for months and still no solution. No money will be spent this year on FB ads now.

PetAmi
미국
앱 사용 기간 22일
답글 Meta개 2020년 11월 5일

Thank you for sharing your feedback. We work hard to ensure our merchants are getting the assistance they need to get the Facebook channel set up. I see you are experiencing some issues when installing the app. I'll be following up via email to discuss shortly. - Anna, Shopify Support

2022년 7월 25일

I have been trying to sync my Shop with Facebook for the past month. When I try to update my phone number, Facebook says they sent me a verification code but I never receive one. I have been doing this periodically, because you are allowed a limited amount of requests for the verification code per day.

Must Love Dogs Hawaii
미국
앱 사용 기간 22일
답글 Meta개 2022년 7월 29일

Hi there,

Vance here from Shopify. Thank you taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to help you work through the phone verification issue you described.

Talk soon!

Vance | Shopify

2020년 9월 28일

BUGGY PIECE OF S
GET BACK FACEBOOK PIXEL ID FORM Now your social account review will kill your business, congratulations!
No FB social account (Even if you are agency) — NO WORKING SHOP WITH FB Right now I can't reconnect account which is under review because of BUG - A LOT OF STEPS OF POTENTIAL BUGS and ISSUES ADDED WITH THIS APP. BUSINESS GOING TO BE HARDER - THANK YOU SHOPIFY!
HELLO WOOCOMMERCE & CLICKFUNNELS! GET FACEBOOK PIXEL BACK

muust.co
홍콩(중국 특별행정구)
앱 사용 기간 21일
답글 Meta개 2020년 9월 29일

Thanks for sharing your feedback! I can definitely understand your frustration with this new change. We work hard to improve our app functionality, so I’d like to look into this further with you. I’ve sent out to an email to you and we can discuss further there. - Abdalla, Shopify Support