Facebook & Instagram

Bad app, I don't think Facebook support knows about it because they are lazy and don't want to communicate with people

Facebook ad is the worst way to get started. They do not help you in any way. I cannot view my ad, I cannot get support to help me at all.

Since I updated the old version literally NOTHING is working anymore, or at least I am not understanding how to everything is working. Not that I ever used Fb too much. Everything is messy, I never liked it for my business and decided to never use it. I just use Fb in order to have access to my business account on Instagram and their product tagging. Anyway, I had to update the old Fb Shop app with the new one, and since then the Shopify Product Catalog is not updating the new items I am uploading on my website. And what is even weirder is that the bulk editor in the Fb app of Shopify shows instead all the new products I am currently uploading. It's been 4 days now. I went through every forum on the internet about the topic, and sorted out nothing. Frustrating to say the least. I cannot post any of the new products on Instagram cause there's no way of tagging them. I honestly cannot believe they still don't have a customer service dedicated to business accounts at Facebook and they just let us go browsing the internet hoping to find something to sort everything out.

Total Waste of my already busy day. Tried to connent 5 times installed, uninstalled reinstalled back and forth between my meta fb account and my store, thought it was my device, tried my mobile, desktop, tablet but nothing and I still wasnt able to connect my store to fb business account. So don't waste your time.

Trying to remove this app from shopify but my shop still shows up on my facebook business page. Please remove the app from my facebook business page i have already uninstalled it.

Absolutely terrible support. No matter if you follow the policies, you are bound to get your ad account disabled and then there's no telling when you will get your account reviewed. NO CUSTOMER SUPPORT WHATSOEVER!! Your ad creatives will get taken down, re allowed and then get taken down again. An absolute nightmare in the best of times. So many problems, but they have the market share so they don't bother taking care of the advertisers on the platform. I would give a zero star rating if i could!!!!!! Just check on social media and you will see that the problems i have experienced are very widespread. HAVE BETTER CUSTOMER SUPPORT!!!

0 customer support. Have me going in circles and no resolve!! for such a massive digital platform the technical and program support is extremely poor. Over 48 hours and can not get 1 representative to complete or solve one task. I've lost confidence in their ability to get my business started let alone pay money for marketing and advertising. they are delaying my success and wasting my time, money and energy.

We need to change the facebook account that is set up with to a new account because the owner of the fb page is no longer with us and we can't find anywhere to do that. Shopify doesn't know either so now we can't run ads.

Bad experience because this app didn't work on my Shopify Bad experience because this app didn't work on my Shopify

The second time I've opened this app my account was locked and when I've tried to unlock it, I've never received the email with the code.. and my mail is correct. I've tried for days! How can I do!