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When editing the description, it just completely deletes one random variant name, and then prevents me from being able to edit it back. Useless.
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
usless plugin. not attaching on shopify store
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
very hard to use no support
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
I wanted to give this 5 stars but as of today, after Facebook received all my private and company info they simply banned my account without reason. I run 3 stores, 1 was almost completely setup on Facebook, full catalog and the other 2 basic info. Facebook just took the info and deleted the account. How can this be even allowed to happen?
The Facebook Marketing is not working.. Getting Error "A problem with Facebook prevented your activity from being published. Try to republish in a few minutes."
Hey there,
Thomas here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app so I am sorry to hear in this instance it didn't work as expected for you. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team and troubleshoot this further with you.
Thomas l Shopify
Worst customer service ever. If you want to grow your business, please avoid Facebook. They'll just waste your time and money. My Ads account was disabled and I verified my identity the same day, they disabled it again after 3 days. Spent all my day learning Facebook ads and they're not ready to help. I guess they're overhype, it doesn't worth your time
Hi there,
Jackie here from Shopify support, thank you for leaving a review on our facebook channel app. I'm going to reach out to you to discuss the account specific details please watch out for my email.
Jackie | Marketplaces Support Specialist
Shopify
Dogshit platform, every ad account gets banned and deleted for no reason. What's up with that Mark? Fix this shit
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
エラーが発生して接続できません。Facebookのアカウントを作る無駄な作業だけが悔やまれます。Instagramを使いたいだけなのですが、Metaのサイトでさんざん意味不明なエラーに見舞われて解決した後、さぁいよいよ接続するぞというときに、something wrong has happened. と。異なる企業間の連携なので難しいのは承知の上ですが、Meta社には望ましき点が多いと思いました。
やあ！
レビューを残していただきありがとうございます。 ご迷惑をおかけして申し訳ございませんが、解決をお手伝いさせていただきたいと思います。 こちらのリンク https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram からビジネス サポート チームにご連絡ください。お客様に直接フォローアップし、可能な限り最高のエクスペリエンスをお届けできるようにいたします。
ありがとう、
メタサポート。
incompréhensible impossible de publier ma pub a cause d'un refus et ca ne m'explique pourquoi j'ai eu un refus
Bonjour à tous!
Merci d'avoir pris le temps de laisser un avis. Nous nous excusons pour la gêne occasionnée et souhaitons vous aider à trouver une solution. Veuillez contacter notre équipe d'assistance aux entreprises via ce lien https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram afin que nous puissions vous suivre directement et vous assurer d'avoir la meilleure expérience possible.
Merci,
[Méta-soutien].
first it was messing up my pixel data now its firing the pixel twice. this is terrible, you should give people the option to just use the old way of setting up pixel, you people don't care about others frustration they are having with your app, day and night I've been trying to fix this, there is no support, nothing to help!
Thanks for sharing your feedback! That definitely sounds frustrating, and I get where you're coming from. I'd like to help in anyway that I can. In that regard, I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support