리뷰 (8,223)

전체 평점
4.3
평점 수준당 개수
  • 평점의 66%가 별 5개입니다
  • 평점의 14%가 별 4개입니다
  • 평점의 5%가 별 3개입니다
  • 평점의 2%가 별 2개입니다
  • 평점의 13%가 별 1개입니다
2023년 1월 22일

incompréhensible impossible de publier ma pub a cause d'un refus et ca ne m'explique pourquoi j'ai eu un refus

StylingBrush
과들루프
앱 사용 기간 4일
답글 Meta개 2023년 5월 4일

Bonjour à tous!
Merci d'avoir pris le temps de laisser un avis. Nous nous excusons pour la gêne occasionnée et souhaitons vous aider à trouver une solution. Veuillez contacter notre équipe d'assistance aux entreprises via ce lien https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram afin que nous puissions vous suivre directement et vous assurer d'avoir la meilleure expérience possible.

Merci,
[Méta-soutien].

2020년 9월 24일

first it was messing up my pixel data now its firing the pixel twice. this is terrible, you should give people the option to just use the old way of setting up pixel, you people don't care about others frustration they are having with your app, day and night I've been trying to fix this, there is no support, nothing to help!

AeroGlow
미국
앱 사용 기간 4일
답글 Meta개 2020년 9월 25일

Thanks for sharing your feedback! That definitely sounds frustrating, and I get where you're coming from. I'd like to help in anyway that I can. In that regard, I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

2020년 10월 5일

Can't chose to use only the pixel, no product mapping, no category mapping, the app gets all the description not the seo one. Its a badd app for the final aparence of your instagram store

S3ART Store
스페인
앱 사용 기간 4일
답글 Meta개 2020년 10월 6일

Thank you for sharing your review and leaving feedback. Merchant feedback is valuable to us as we continue to develop and upgrade our apps for optimal use. I'll be sending you a follow up email shortly to discuss any further comments you have. - Veena, Shopify Support

2022년 6월 8일

Pretty trash. I have been trying to create Ads and it impossible. I keep getting the same error message saying "A problem with Facebook prevented your activity from being published. Try to republish in a few minutes." This is super frustrating and I have been trying to do this for multiple days now.

skyshopfitness
미국
앱 사용 기간 4일
2021년 12월 18일에 편집됨

This app led facebook to PERMANENTLY ban me from advertising AND I cannot for the life of me remove Shopify from my Business Suite which is now useless. A facebook account I have had for several years. The reason facebook permanently banned me is because I didn't input a "product type" for the eyeglass I was selling. I wasn't aware of this since this was my first time creating a facebook business account. When I connected shopify to facebook, all the products got dumped into the "medical" product type which I didn't know how to fix and didn't know what was wrong until it was too late because facebook just tells you that you're in violation of their policy. Just an FYI to others (new owners). If I knew this was going to happen, I would have inputted all the products into facebook manually.

World Store 247
미국
앱 사용 기간 4일
답글 Meta개 2021년 12월 18일

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing with setting up the Facebook Channel. I'm going to follow up with you in an email to open up lines of communication and see where I can help.

Adil | Shopify

2023년 8월 24일

Since 10 days, the store is still under evaluation, I can't remove the visibility of my store from privacy, this situation bothered me a lot, I want a solution to my problem as soon as possible

BelneyShop
터키
앱 사용 기간 4일
답글 Meta개 2023년 9월 5일

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

2023년 1월 11일

Set up my Facebook account, created the page then it suspended. I gave my ID and it unsuspended but when I tried to run ads, then It suspended AGAIN. Submitted a picture of myself and now it says "You can't use Facebook or Messenger because your account, or activity on it, didn't follow our Community Standards.
We have already reviewed this decision and it can't be reversed."
Avoid this app if you don't want screw your facebook account.

JOLLY JAPAN
영국
앱 사용 기간 4일
답글 Meta개 2023년 5월 4일

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

2023년 7월 18일

Its does not even open correctly.
saaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

My Store
파키스탄
앱 사용 기간 4일
답글 Meta개 2023년 7월 28일

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

2021년 11월 23일

Wish I had the reviews before. The same thing happened to me as everyone else, cannot seem to re-install it again!! You really need to fix this issue if everyone is complaining about the same problem. This is the message that is showing up everytime: ""There’s no page at this address Check the URL and try again, or use the search bar to find what you need"".

daairastudio
파키스탄
앱 사용 기간 4일
답글 Meta개 2021년 11월 24일

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with installing the Facebook Channel. We do notice this issue affecting a couple merchants so I'm going to follow up with you in an email to open up lines of communication.

Adil | Shopify

2021년 10월 15일

I cannot seem to reinstall the app onto my store after deleting to resolve a problem. Before deleting the app, I was notified that I could reinstall the app at any time in the future so I don't understand why I cannot reinstall the app into my store again.

MODERN ALL
남아프리카
앱 사용 기간 4일
답글 Meta개 2021년 10월 20일

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with installing the Facebook Channel. I do want to make sure that you get the support that you need, so I'm going to follow up with you in an email to open up lines of communication.

Adil | Shopify