리뷰 (8,223)

전체 평점
4.3
평점 수준당 개수
  • 평점의 66%가 별 5개입니다
  • 평점의 14%가 별 4개입니다
  • 평점의 5%가 별 3개입니다
  • 평점의 2%가 별 2개입니다
  • 평점의 13%가 별 1개입니다
2021년 5월 23일

So far the entire integration process has been very confusing. I think after several hours of going around in circles and watching youtube videos I finally have almost everything integrated. The two outstanding items are my Instagram shopping, which for some bizarre reason will not let me finish the install and my product catalogue is finally up on my facebook page, but you can't actually buy any of the pieces...and I can't find anywhere to enable this...overall, just not very intuitive and so far my most frustrating experience with my e-commerce site.

Filipa Pimentel Ceramics
캐나다
앱 사용 기간 3일
답글 Meta개 2021년 5월 26일

Hey there,

Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you've been having in getting connected. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can help you get set up fully.

Robyn | Shopify

2022년 3월 28일

i have been trying for 4 days to get this to link to my Facebook. ridiculous meanwhile Facebook is monitoring my account cause no inventory cause i can't link

DivineSanctuaryhealing
미국
앱 사용 기간 3일
답글 Meta개 2022년 3월 28일

Hi there!

Paola here with Shopify Support. Thank you for taking your time to leave us a review. Although we at Shopify have no control over any Facebook imposed restrictions, I will be reaching out to you through email shortly to help you get the Facebook Channel setup for your Business. I want to ensure you can take the best out of our app.

I look forward to chatting with you soon!

Paola | Shopify Support

2022년 2월 2일

“There’s no page at this address Check the URL and try again, or use the search bar to find what you need” Can this be corrected?

Farm Nine
미국
앱 사용 기간 3일
답글 Meta개 2022년 2월 3일

Hi there,

My name is Chris from Shopify support. Thank you for taking the time to review our app. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing with Facebook. I'm going to follow up with you in an email and see where I can help.

Chris | Shopify Support Specialist

2021년 9월 30일

Tried to finish up setting up the app, cannot finish by accepting terms and conditions at the very end, LITERALLY the very end. Page refuses to load. Shopify said it was on their end and that it was fixed, still not loading up. Deleted the app, reinstalled, had to delete again and now when I try to install it there's an error message saying there's no url for this page. Shopify itself doesn't rung great, at all, constant errors, loads forever. I save something later go and see it's back to the previous saving not the current one. A year or so ago when I was on Shopify I didn't have ANY of these problems.

IsabelRose
미국
앱 사용 기간 3일
답글 Meta개 2021년 10월 1일

Hey there,

Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with moving past the terms and conditions. This sounds like a familiar issue so I'm going to look into this and follow up with you in an email to open up the lines of communication here and see how I can help you get this resolved.

Robyn | Shopify

2022년 1월 28일에 편집됨

Knowing this app was put out by Shopify I was very glad. The app itself is very easy to use and guides you through the process. But even though the app is through Shopify facebook has the finale word. My account was rejected for no reason whats so ever...Shopify support was very helpful with tips that might help, still rejected. The problem is not the app the problem is facebook which is trash. Facebooks support was not helpful at all and will not tell you why your account was rejected cause they are clueless.

PCjewelry
미국
앱 사용 기간 3일
답글 Meta개 2022년 1월 28일

Hi there,

Nataly here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I'm sorry to hear about the issues you are facing with the Facebook channel. When it comes to approving or rejecting a store for Facebook Shopping, it is completely handled by Facebook. However, I'm going to follow up with you in an email to see where we can help.

Nataly | Shopify

2022년 9월 18일

I can install the faceook app, but it wasn't connecting to Facebook. When I open this app, it shows blank. Hope support gets in touch with me.

Newbealer Steam
미국
앱 사용 기간 3일
답글 Meta개 2022년 9월 19일

Hi there,

Charlotte here from Shopify support, thank you for letting us know that you are having an issue with connecting the Facebook channel. I am going to send you an email in order to help you get connected, and provide you with the support you need. Talk soon!

Charlotte | Shopify

2023년 8월 4일

The most difficult and worst experience with this app. Meta is stupid business. I hope this company will loose its monopoly in the world. It has become a full monopoly

Anbreen’s
아랍에미리트
앱 사용 기간 3일
답글 Meta개 2023년 8월 18일

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

2021년 3월 23일

No se puede descargar la aplicación de facebook, dice que no existe.
¡Por favor resuelvan esto! es un error grave!!!

doffow
칠레
앱 사용 기간 2일
답글 Meta개 2021년 3월 30일

¡Gracias por tomarte el tiempo de dejar tu opinión! Trabajamos muy duro para mejorar la funcionalidad de nuestra aplicación, así que me gustaría investigar un poco más sobre este tema. Te he enviado un correo electrónico para que nos des un poco meas de información. ¡Gracias de antemano! - Jamilah, Soporte de Shopify

2023년 6월 5일

Awful just awful. Once you connect an account it’s connected forever. No option to connect a different account to your Shopify store. If you accidentally connect a page you didn’t mean to then you’re out of luck and the support crew has zero idea how to help you and can barely comprehend

Bold Beauty Queen
미국
앱 사용 기간 2일
답글 Meta개 2023년 6월 14일

Hi there,
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support]

2021년 6월 21일에 편집됨

Pathetic! It is not even allowing us to connect the Facebook ad account for pixels. Very disappointing!

DankTrendsIndia
인도
앱 사용 기간 2일
답글 Meta개 2021년 6월 23일

Hey there,

Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us, we really appreciate your feedback. I'm sorry to hear of the struggles you have been facing regarding your Ad account and the Facebook pixel. While this can be tricky to navigate, I'm going to look into this and follow up with you in an email to open up the lines of communication here as I believe we can help to get this set up properly for you.

Robyn | Shopify