Facebook & Instagram

not updated enough and could definitely cause a new user to struggle when creating and updating their shop

Customer service does not help you with issues. They expect you to troubleshoot the problems on your own. Also the user experience is confusing and rates are overpriced

not great, still hasnt synced my shop with facebook, has been "in review: for 3 months now even though my products have been approved. this has stopped me from properly utilising the app features

Incredibly difficult and unreliable, always having some kind of problem

Not very intuitive for sellers. Not connecting well from Shopify or Vendoo and other platforms I need FB and Insta to connect to. I never know what my shops look like and if they are connected to my collections on Shopify from one minute to the next. Shop editor is so far not easy and not user friendly. I had an issue also connect my payment method and the IT team has been working on it for going on 3 weeks now and I don't hear anything back from them unless I reach out. I paid for ads for two weeks and that is hindering me from any gains i've made with those. Has been terrible as a seller so far.

I am so confused! First finding where to create and optimize my shop was almost impossible. Second, the sample pictures show the highest price of my items. I have different prices depending on what size t-shirt is ordered. It shows the highest price instead of the lowest. I'm not tech savvy and really trying hard to figure all this out. Very fustrated.

Seems to have issues with Weglot and other translating services. Sales not being attributed in Ads Manager.

I always give positive reviews, but almost 3 years ago I lost my personal account and never received the necessary help to recover the account. I followed your recovery instructions more than 7 times and was never able to recover the account. Now I'm trying to connect my online store with a new account and I haven't been able to connect it either. It is true that I have only tried 3 times and I have waited more than 4 months waiting for Facebook verification. If those on Facebook read it, please help me! I do not know what else to do...
Siempre hago valorizaciones positibas, pero hace casi 3 año perdí mi cuenta personal y nunca recibi la ayuda necesaria para recuperar la cuenta. Seguí sus instrucciones de recuperación mas de 7 veces y nunca pude recuperar la cuenta. Ahora intento conectar mi tienda online con una cuenta nueva y tampoco eh podido conectarla. Es verdad que solo he intentado 3 veces y he esperado mas de 4 meses esperando la verificación de Facebook. Si lo leen los de Facebook, por favor ayudarme ! ya no se que mas hacer

hahaha y ahora no me deja poner 1 estrella , pondré 2 a ver si me deja

My shop has been in review for some time.... I am at the:

"Syncing additional info
You'll be able to start selling once the sync is complete." stage...

but I have an indicator saying I need to action something... and there is no obvious (or not obvious) solution. this leads to other issues like unable to integrate other apps like my review app into my store.

My store's 'last step' of syncing has been 'in review' since April, no explanation as to what the problem is.