Omtaler (5 338)

Samlet vurdering
4
Antall per vurderingsnivå
  • 63 % av vurderingene er 5 stjerner
  • 14 % av vurderingene er 4 stjerner
  • 5 % av vurderingene er 3 stjerner
  • 2 % av vurderingene er 2 stjerner
  • 16 % av vurderingene er 1 stjerner
23. november 2021

TERRIBLE! The FB app asked me to reconnect our store, so I tried that, it didn't work. So I begin the uninstall then re-install. Now I'm getting the same "there's no page at the address" error message. I've tried log out/back in, restart comp, try different browsers and it's all the same error message. What on earth type of app is this?!

Zesty Z
USA
Over 1 år bruker appen
Meta svarte 24. november 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with installing the Facebook Channel. We do notice this issue affecting a couple merchants so I'm going to follow up with you in an email to open up lines of communication.

Adil | Shopify

23. oktober 2020

Facebook reaches a lot of potential customers. I love that I connect with family around the world. The advertising can be very targeted since they know so much data on the individual.

SuperflyKustomz
USA
Rundt 2 måneder bruker appen
27. november 2020

I will use this app to help drive traffic. I'm not sure if I did everything correctly but hope it works.

Boutique Soapz
Australia
Over 1 år bruker appen
Meta svarte 28. november 2020

Thank you for sharing your feedback! We work hard to improve our app functionality, so I’d like to ensure you are getting the most out of the app. I will be sending you an email shortly to get in touch. - Anna, Shopify Support

30. september 2020

I use this app to help me reach a greater audience market for sales and exposure. reaching those in other states can be challenging.

Kookies and Kream Beauty Supply
USA
Over 1 år bruker appen
21. februar 2022

I removed the app. The added fee for selling on Facebook just does not make it worth it. No customer support. Randomly rejects some of my design under the sex trafficking excuse. I am not sex traffic. I am an artist and a designer. Ridiculous.

Fine Art by Ane
USA
Over 1 år bruker appen
Meta svarte 24. februar 2022

Hi there,

William here from the marketplaces support team at Shopify. I see you've noted that there are additional fees for the Facebook channel, there are currently no additional fees with the Facebook channel. I also see that you had some trouble with product approvals on Facebook these are likely account specific so I'll reach out to you directly to discuss those and any fees that relate to your experience. Thank you for leaving the time to review our app.

William | Marketplaces Support Specialist
Shopify

25. januar 2021

Bis jetzt klingt das vielversprechend. Ich werde weiter daran arbeiten um noch mehr zu erreichen...

SCHANZER GWAND
Tyskland
Rundt 2 måneder bruker appen
15. april 2021

Shopify works amazing with thier app but they are Unavailable for our region while some people used VPN to access thier service

GizmozTshirts
India
Nesten 3 år bruker appen
11. november 2020

Simply put, it doesn't work.
For the last 2 weeks, struggling to connect my Facebook page, but nothing presented to connect.
Many emails ping-ponged with just the same thing over and over again. Why would you shut it down the old system when the new system hasn't yet been confirmed to work? You don't even update the instruction on how facebook channel can be connected in the new system. Isn't this too immature?
The manual facebook connection was so much easier and simple, and easy to fix if problems arose. Plus, what happened to the awesome shopify support system?
No more phone support!
I used to call the support centre when having problems, which was quick, easy, instant… was awesome. Now, no calls, the chat takes much more time and fiddling than talk by nature of the system, and email back and forth seems taking forever as reply takes normally more than two days, etc. Meanwhile, I couldn't start my business after exhaustive work I pour in for so many months.
Shopify, please go forward not backward!!!

i.cluie.com
Australia
Over 1 år bruker appen
Meta svarte 13. november 2020

Thank you for sharing your feedback! We work hard to improve our app functionality and to have the appropriate resources available to support our merchants. It sounds like you have been experiencing a difficult time in getting the app connected and getting in touch with our Support team. I will be following up via email to look into the issues you are currently facing and to ensure you are getting the support you need to get connected to the app. - Anna, Shopify Support

Redigert 11. september 2020

A must for business and essential for keeping our customers at SpiraBobble up to date with products and ideas for wearing. Easy to install.

SpiraBobble
Storbritannia
Rundt 2 måneder bruker appen
3. september 2022

Had to uninstall with the channel constantly posting updates to FB page feed with no option to disable. New products, price updates, etc. are all automatically posted to your feed. Need to give users choice If you're a fan of choice and controlling the content on the front end of your socials, this app ain't for you...

Outdoors Domain
Australia
Over 1 år bruker appen
Meta svarte 6. september 2022

Hi there,

Thomas here from Shopify support, thanks for taking the time to leave a review on our app. I see that you've had some trouble getting the answers to your questions, I'll reach out to discuss with you and hopefully we can get to the bottom of this together.

Thomas | Shopify