Facebook & Instagram , 4 711 vurderinger
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This is one of the grand examples not to use 3rd party apps.
The Instagram & Facebook integration for Shopify is incredibly complicated to use. There is basically no support - you can talk to Meta Pro Agents that work overseas, they're lovely and try their best but they don't have enough permissions to actually resolve any issues. They can only raise a case for follow up with what they call their "internal team".
It seems that this app requires a Meta Business verification, which takes up to 4 weeks to process. It needs a verified Instagram account and a verified Facebook page. The Shopify app asks for some business documents and states that shops are validated within 2 business days.
Our shop has been repeatedly rejected, even though the Meta Business Manager indicated that we check all the boxes to be approved for the Shopify integration. Contacting support renders the standard and equally useless info that we don't qualify to be approved. They don't tell you why, which is very frustrating. It took us weeks to figure out, that we have to verify our Meta Business Manager first.
One agent even told us our Instagram account didn't have enough posts and we should just keep posting and see what happens. Ridiculous.
Writing this we're still not approved even though the process is ongoing for quite some time now and we've been talking to five different agents.
What adds to the confusion is that Meta Business needs personal Facebook accounts to manage Facebook pages and Instagram accounts. If you're more than one manager it just messes everything up because different people end up with different permissions. Even once everyone has full permissions for everything they don't properly sync accounts. When logging in with our Instagram account the set cookie prevents us from logging into the business manager. We have to clear cache, use incognito mode or a different browser.
It's beyond comprehension that a company like Meta is unable to provide a smooth, SIMPLE integration with substantial support for their business customers.
GOOGLE is my baseline and I compare everything to them: simple integrations and if things don't work out an amazing, FAST and HELPFUL customer service.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
If there's anything else we can do to support you, please reach follow-up with our Business Support team via this link https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can respond to you directly there and ensure you have the best possible experience.
Thank you,
Meta Support
Il y a un problème de tag des produits sur Instagram, comme si l'application se déconnectait régulièrement sans raison, c'est assez pénible.
Salut!
Merci d'avoir pris le temps de laisser un avis. Nous nous excusons pour la gêne occasionnée et souhaitons vous aider à trouver une solution. Veuillez contacter notre équipe d'assistance aux entreprises via ce lien:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Afin que nous peut vous contacter directement et vous assurer de vivre la meilleure expérience possible.
Merci,
Méta-support
Before it was a great app, but now it is not. Not support anything but only sync of product catalog to facebook, even can't share product cards in messenger anymore.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
A little challenging learning the ropes and getting through all the validations but started posting and creating boosted ads. I really like attention ads are getting. I'll be creating a full-blown ad soon as I get through the additional training videos.
Hi There!
Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!
Thank you,
Meta Support
After your app update, all previously connected accounts were logged out, and since then, I've been unable to log in. I keep encountering error codes, and the connection with Shopify and your app has been severed. It's still not synchronized, and it's affecting our sales. Please resolve this issue quickly.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link, if you can include screenshots of the error(s) you're receiving that will be helpful for us to troubleshoot: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
It is good but sometimes does not show on my sales channels properly. This is when I go go to add new products through my shopify.
Hi There,
Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!
Please contact our Business Support team via this link, if you need further troubleshooting help regarding your sales channels:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
Meta Support
Horrible instructions are not clear.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
bon produit
Salut!
Merci d'avoir pris le temps de laisser un avis et vos commentaires. Nous apprécions d’avoir l’avis de nos clients !
Merci,
Prise en charge méta
I'm trying to figure out why I can't create a Marketing Campaign in Facebook. I am able to in Microsoft and Pinterest but not in Facebook/Instagram.
Was that feature removed in the app?
Hi There!
Thank you for taking time to leave a review. We would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
Impossible de me connecter, on me dit que je ne suis pas admin de la page alors que je le suis... Ca ne fonctionne pas.
Salut!
Merci d'avoir pris le temps de laisser un avis. Nous nous excusons pour la gêne occasionnée et aimerait vous aider à trouver une résolution. Veuillez contacter notre équipe d'assistance aux entreprises via ce lien:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Afin que nous peut vous contacter directement et vous assurer de vivre la meilleure expérience possible.
Merci,
Méta-support