Facebook & Instagram , 4 682 vurderinger
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I'm having problems since yesterday to configure the pixel in the Virtual Store -> Preferences -> configure Facebook (pixel), it just returns the error "Sorry, something went wrong.
We're working on getting this fixed as soon as we can."
Hi there!
Steve here from Meta! We’re sorry that you were running into trouble with the Facebook & Instagram App. We believe that we have resolved the Pixel issue that you described. Can you please try again to confirm that everything is now working for you?
If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Best regards,
Steve
I use this app to promote my products and help market my store and hope Facebook continues to benefit me!!
I initially had issues with the set up, but after working with support I was able to successfully integrate this app into my Shopify site and can now funnel new customers to my site with ease
Hi There!
Thank you for taking time to leave a review and sharing your experience with us.
We appreciate hearing from our customers!
Thank you,
Meta Support
Facebook has become very difficult to manage. Too many information that comes in bulk instead of through the process of setting up a business account. It made me hire someone to do it and it was a very bad experience so now I will have to set it up all myself.
Thanks for taking the time to submit a review! I've sent you an email with some information about navigating the channel, and would love to chat more about any issues you ran into. Look forward to hearing from you - Jake, Shopify Support
Hi, I'm an agency responsible for creating stores for clients, in which they want the Facebook channel setup. However, I seem to always get two version of the Facebook app, one which I get to set my checkout option on the Shopify app and the other which forces me to use shopify checkout and is a longer process (those are the screenshots you have on this listing. Facebook/Shopify team do you know why they are two versions of this app? How can I always get the latest version?
Hi there,
Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and address your questions directly!
Vance | Shopify
HO FATTO DA SOLA CON UN PO' DI FATICA. PERO' ALLA FINE CE L'HO FATTA. NON HO ANCORA PROVATO A FARE LE CAMPAGNE MA SPERO IN BENE.
Grazie per aver lasciato il tuo feedback. Sono felice di vedere che sei interessato a Facebook Marketing. Voglio assicurarmi che tu stia ottenendo il massimo dalla nostra app, quindi ti invierò presto un'e-mail per metterti in contatto. - Anna, Shopify Support
So far, so good. At first, it blocked my account for some violation while connecting to my facebook account. But they gave me back my facebook account after 3-4 days. Now it is all setup.
Thank you for taking the time to share your feedback and leave a review. When it comes blocked accounts on Facebook, we are limited to what we can do our on end so it's great to hear you've gotten this resolved with them. Merchant feedback is extremely valuable to help improve our apps. I'll be following up via email shortly to ask how your experience with the app has been so far and any other details you'd like to share. - Anna, Shopify Support
I use this app to create facebook posts and add products to my facebook page, it is very helpful and easy to use.
IK heb deze app gebruikt zodat ik vanuit mijn webshop producten kan toevoegen in mijn catalogus op fb, want daar heb ik ook een groot publiek wat mijn winkel bekijkt. het is makkelijk dat alles in 1 is ipv alles apart te moeten bewerken.
i hope it goes well. I tried to integrate FB and shopify before and it all of a sudden was "no longer supported." i sure hope that this time goes better