Facebook & Instagram , 4 686 vurderinger

Samlet vurdering
3,8
Antall per vurderingsnivå
  • 62 % av vurderingene er 5 stjerner
  • 15 % av vurderingene er 4 stjerner
  • 5 % av vurderingene er 3 stjerner
  • 2 % av vurderingene er 2 stjerner
  • 16 % av vurderingene er 1 stjerner
12. november 2021

Removed it from my store because it wasn't working, I reinstall it in hopes of it getting better. Now it won't install. I get this error: "There’s no page at this address Check the URL and try again, or use the search bar to find what you need." What does that even mean? SMH

Spehioff
Canada
Rundt 1 måned bruker appen
Meta svarte 15. november 2021

Hi there,

This is William from Shopify Support, thank you for your alerting us to the issue you are facing with your store. I definitely want to get our app working for you and to do so I'll open up the lines of communication by emailing you directly.

William | Shopify Support Specialist

Redigert 31. oktober 2020

The application does not require any modifications or developments, it is good, easy to use and fast

Handsome man shop
Israel
2 måneder bruker appen
Meta svarte 2. november 2020

Thank you for leaving a review and sharing your experience so far. We work hard on our app functionality and are always looking for ways to improve the app for our merchants. I would love to hear about any suggestions you might have that could make the app even better! I'll be sending you an email soon to see if you have any additional details you could share. - Anna, Shopify Support

Redigert 24. september 2020

This app help me to sell my products and get more future clients, this channel provide good tools for work.

CTC Republica Dominicana
Den dominikanske republikk
3 dager bruker appen
16. februar 2021

I think it can be a little more informative in the beginning about the shop. Is the shop separate from the actual page? It is straight forward with the set up for the most part.

C&M Moments
USA
Rundt 1 måned bruker appen
7. februar 2021

I've had a few issues loading some apps, but this one made it simply. I was thrilled. No unexplained errors or weird questions.

Gwen's Closet Boutique
USA
Rundt 1 måned bruker appen
Redigert 31. mars 2021

I deleted the Facebook app and I tried to re-install it again. Facebook disabled my account AGAIN. THIS IS INTOLERABLE. ---
I would've given a ZERO. Facebook disabled my ad account for NO REASON after I installed the app on Shopify.

Italic Art
USA
Rundt 1 måned bruker appen
Meta svarte 25. mars 2021

Thanks for sharing your review! That definitely sounds frustrating. Thankfully, Facebook does have a review process for scenarios such as this. I’ve sent an email to discuss this further, I look forward to your reply! - Abdalla, Shopify Support

21. september 2020

still testing will need some time until I can give an honest opinion based on my actual user experiance

Thescentshop.ae
Australia
2 måneder bruker appen
Meta svarte 22. september 2020

Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support

11. januar 2021

I like it. Thank you for app! I wish you to develop better apps. Facebook has very good support for online businesses.

Mirosus
Vietnam
3 dager bruker appen
18. juli 2022

Facebook is a waste of space, and a nightmare to try to do any business with. They reject products based on God knows what and the customer service is garbage, too. Save your time, and try somewhere else.

The Fennel Seed
USA
Rundt 1 måned bruker appen
Meta svarte 20. juli 2022

Hi there,

Vance here with Shopify. Thank you for taking the time to let us know about your experience with the Facebook Channel app. We truly appreciate your feedback. I'm sorry that you had issues with products being rejected by Facebook. I will be reaching out to you shortly via email to open up the lines of communication and offer you further support.

Thanks,

Vance | Shopify

9. mars 2023

Spent about 10 hours over the phone so far trying to get my products to sync. First/initial setup was OK I was able to sync about 75% of our products, some were missing, then I realised newly added products were not syncing... so I tried to fix this issue and has been ongoing for weeks and taking up a huge amount of time. You'd think the official FB app would be working ok for the most part but i've had nothing but issues. Also despite doing multiple screenshares, emails, sending screenshots and more... they are still unable to fix this issue. Now I have products "stuck" on FB that I cannot delete (many 1000s) because you can only do it within this app and the app after reinstalling it in an attempt to fix is syncing a total of 0 products this time around... which means that we are STILL trying to find workarounds. Going to try another app and see if I can resolve this. But even if Meta do manage to resolve my issues, I am 100% not satisfied with the overall experience and time waste i've had to incur because of this app not working properly from the get-go. This has caused me some levels of stress and unhappiness - naturally as no one likes their time wasted!

Attic Discovery Shop
Storbritannia
Rundt 1 måned bruker appen
Meta svarte 27. juni 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram?shopDomain=otowear.myshopify.com

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support