Facebook & Instagram

I had to uninstall nothing it wasn't connecting to Facebook, it was so frustrating, my shop wasn't showing either.

To advertise that FB links easily & seamlessly to Shopify is misleading and false. For some users, perhaps it does, but if you’re one of the denied...I can almost guarantee you will be as disappointed as me. My shop (selling painted furniture) hasn't been published bc apparently it doesn't comply with FB Commerce eligibility requirements. Like other reviewers, the specific non-compliance requirements aren’t highlighted, you just get a link to ALL of them. Undoubtedly the reply to this feedback will be that “this situation is entirely controlled by FB and out of Shopify’s hands”. If that’s the case, how does Shopify not have a direct line to FB for their customers for issues like these? This is not a unique problem (read all the 1 star reviews). 4 unanswered support requests from 18 Jan onward, 7 different forums and nearly 2 hours on Shopify chat and still no fix. Though I did get some advice from Shopify chat...and I quote “There are also other forms of social media advertising that you can look at as well. There is Pinterest, TikTok and Snapchat. I can definitely see your furniture on Pinterest : ) it suits that demographic. And if you can make some cool videos with TikTok, who knows! Maybe you can find success outside of Facebook” I’m speechless.

My store cannot sell its products on Facebook. I still want to use the FB pixel. I've tried to install the Facebook app and (FB messenger separately) a number of times. Clicking Install App redirects me here: https://ethos-numerology.myshopify.com/admin/apps/21d07b9a03ab6e538a053381def7b15d/?hmac=0ee9b1019ebbe91d546d430ba54a26c324193739656698059c71f46421f18e82&shop=ethos-numerology.myshopify.com×tamp=1644294176 And the error message says: There’s no page at this address - Check the URL and try again, or use the search bar to find what you need.

They refuse to approve me for a commerce account and don't give my any information as to why. They don't care about their customers and don't want to fix any issues. This has really negatively effected my business.

Bad app, I don't think Facebook support knows about it because they are lazy and don't want to communicate with people

Facebook ad is the worst way to get started. They do not help you in any way. I cannot view my ad, I cannot get support to help me at all.

Since I updated the old version literally NOTHING is working anymore, or at least I am not understanding how to everything is working. Not that I ever used Fb too much. Everything is messy, I never liked it for my business and decided to never use it. I just use Fb in order to have access to my business account on Instagram and their product tagging. Anyway, I had to update the old Fb Shop app with the new one, and since then the Shopify Product Catalog is not updating the new items I am uploading on my website. And what is even weirder is that the bulk editor in the Fb app of Shopify shows instead all the new products I am currently uploading. It's been 4 days now. I went through every forum on the internet about the topic, and sorted out nothing. Frustrating to say the least. I cannot post any of the new products on Instagram cause there's no way of tagging them. I honestly cannot believe they still don't have a customer service dedicated to business accounts at Facebook and they just let us go browsing the internet hoping to find something to sort everything out.

Total Waste of my already busy day. Tried to connent 5 times installed, uninstalled reinstalled back and forth between my meta fb account and my store, thought it was my device, tried my mobile, desktop, tablet but nothing and I still wasnt able to connect my store to fb business account. So don't waste your time.

Trying to remove this app from shopify but my shop still shows up on my facebook business page. Please remove the app from my facebook business page i have already uninstalled it.

Absolutely terrible support. No matter if you follow the policies, you are bound to get your ad account disabled and then there's no telling when you will get your account reviewed. NO CUSTOMER SUPPORT WHATSOEVER!! Your ad creatives will get taken down, re allowed and then get taken down again. An absolute nightmare in the best of times. So many problems, but they have the market share so they don't bother taking care of the advertisers on the platform. I would give a zero star rating if i could!!!!!! Just check on social media and you will see that the problems i have experienced are very widespread. HAVE BETTER CUSTOMER SUPPORT!!!