Recenzje (9 171)
Zawęź
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Według oceny
ok
Fairly easy process, but having difficulty finishing the process because of the Accept Terms button not working.
Thank you for leaving a review and sharing your feedback. I'd like to learn more about the issue you are experiencing to help you accept the terms and conditions for Facebook. Keep an eye on your email for more information that I'll be sending through shortly. - Veena, Shopify Support
dificil
Sometimes it is difficult to access Facebook management from here, despite using the right password and user id
Thanks for sharing your feedback! I definitely understanding how that may be frustrating. If you're referring to the redirects to your Facebook Business Manager, any login session that you are directed to is not actually hosted by our platform. I've sent you an email to discuss this further and I hope to hear back from you soon. - Abdalla, Shopify Support
Using this app my Shop Tab does not appear on my Facebook Business page. So what's the use of having a Facebook shop if does not appear. Just saying...
Thank you for your review and sharing your feedback. I understand how important it is ensure the app is functioning properly so that you can sell products on Facebook. I’d like to look into this further for you and I will be in touch by email soon to ask for more details. - Anna, Shopify Support
When this app is working, it's amazing. However, I consistently have to uninstall, reinstall because FB/Shopify can't figure out how to update w/out causing issues for the other side. It is extremely frustrating.
Hi There!
Thank you for taking the time to leave a review. We hope that your issue is now resolved. If you believe that your issue is still on-going, please let us know, by reaching out to support.
You can contact our support team through this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram, so we can ensure you have the best possible experience.
Thank you,
[Meta Support]
A couple of big issues we have are:
1: These sales automatically go through to our admin but if we need to update them, offer partial refunds or make any change even with an exchange we cannot. The entirety of the screens blocked out for us. This screws up reporting and just about every other aspect of the function.
2 - You all do not recognize back ordered products. So folks are ordering and not being told items are on back order. This is terrible for customer service and our overall brand.
3 - Bright side is that you all do a great Job selling, it just needs to be polished and easier for the back end admin.
Hi There,
Thank you for taking time to leave a review with detailed feedback!
Please contact our Business Support team via this link if we can be of further assistance to you:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We'll be sure to follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
Helps to promote site better and in a more structured way. The promotion of paid ads is easier with this kind of tool
Im giving three stars becuase I can not get in touch with someone from Facebook and it is near impossible to get a response. I am really curious on the payments side of things with Facebook as the app is telling me I have to sign up with PayPal in order for my products to keep showing up through the app. On the other hand, the app is awesome and works great for small Businesses. The Marketing and everything else about it is a 4.8 out of 5. If I could just have someone reach out to me in regards to getting the payments figured out, that would be awesome.
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I'm sorry to hear about the struggles you are facing with contacting Facebook. I'm going to follow up with you in an email to provide you with some information that can help.
Adil | Shopify
I'm just not 100% sure of the changes being made. how many times will I have to change my Facebook connection in the future. This is my 3rd time.
I appreciate your feedback! Thank you for your honesty and your commitment to our platform for such a long time. Shopify is constantly looking for ways to improve the merchant experience and make their lives easier. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support