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Hi, I've been trying to set up Facebook Pixel since yesterday. It says " Sorry, something went wrong.
We're working on getting this fixed as soon as we can." Please help!
Hi there!
Steve here from Meta! We’re sorry that you were running into trouble with the Facebook & Instagram App. We believe that we have resolved the Pixel issue that you described. Can you please try again to confirm that everything is now working for you?
If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Best regards,
Steve
the setup was fast and easy, it is user friendly and very helpful, i hope more to come with this channels
It is Good, but keeps getting disconnected. Helps bring sales to the store and all. Not to bad, just the disconnection needs to be fixed
It was pretty simple to set up for someone who is not super tech savvy. Instructions were straight to the point.
goods
Hi There!
Thank you for taking time to leave a review. We appreciate hearing from our customers!
Thank you,
[Meta Support].
Changing this review to 4 stars. The issue was taken care of by Robyn in support. It seems the app works, the issue is with Facebook which is very difficult and glitchy to setup. Following Robyn's directions, I was able to get it to work. I give the app 4 stars because I find FB problematic to deal with. This is not the app's fault. If you have trouble accept the offer of support from Shopify and it should work. ORIGINAL REVIEW: App shows in my products as available channel but on my business FB page I see NO products in the catalog. I gave this a few days to possibly load, but it just is not working. I used this app before and it disconnected often. Until this is fixed, it is useless!
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with getting your products to sync with Facebook. I'm going to take a closer look at your account and send you a direct email so I can open up the lines of communication and help you get set up properly.
Robyn | Shopify
long process also kind of confusing. Things wasnt organized to easy help set up the facebook store. but I would recommend it to people in near futrure
Used this app to help me with my store online. It helps me keep things in order and helps me plan my strategy for selling
Really easy to setup. Few click and then your are ready to go. Until now a happy customer. Looking forward to experince the next steps.
I have no complaints, app is great. easy to use, helps me marketing customers via facebook a lot easier than before.