Recenzje (4 767)
Zawęź
-
Według oceny
Too complicated, too many options, should have made it simpler, and then through experience adding more and more options for user. This is way too complicated for a beginner.
some days it works some days it doesn't complicated to set up in the beginning not linking accounts no customer service to call for help
Thanks for sharing your feedback! We do offer 24/7 live support via chat and phone! I’ve sent out to an email to you with a direct link and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
This is great. I would recommend it again. I liked the interface and it creates my products in Facebook Shop. Wonderful.
This used to work well but due to some recent updates, I'm no longer able to connect my Facebook brand account as well as Instagram and I lost all the synced products on my Facebook shop. I contacted the support team and got the explanation that Facebook/Instagram shopping aren't available in my country which in fact they are!
Thank you for taking the time to leave your review. That definitely does not sound like an ideal experience. When it comes to account eligibility and supported countries, this is something determined directly by Facebook. I'd like to confirm which country you are currently operating out of so I can provide you more guidance. I will me reaching out via email and look forward to hearing back. - Anna, Shopify Support
Impossible to use. I installed the the Sales Channel app, pixel, and then there's the business manager, that helps track everything. You have to make sure they all line up and that the admin account is your personal account and then add your business pages,catalogs,and ad managers as assets...to the correct account to have permissions to manage them. After googling/youtubing all of that to get everything in the right place, all of the products in my catalog get approved, but my store gets rejected!??!? I'm not sure what I'm missing. I don't know if you have to have X amount of followers or what is wrong. It says my store is not approved and it directs me to the business requirements/eligibility pagessss, (basically lengthy terms & conditions section). After reading it, I'm even more confused because my store should be eligible...However, it doesn't give you the specific reason or problem that needs to be fixed. I've messaged the "help link" but have yet to receive a response. I've lost daysss...trying to figure out the Metametrics puzzle...I thought inserting code to verify my domain was going to be the hardest part...unfortunately, I was wrong. Verifying my domain at least had step by step instructions available directions on where to go if it didn't work. Good Luck!
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I'm sorry to hear about the issues you are facing with the Facebook channel. When it comes to restricted accounts, it is completely handled by Facebook. However, I'm going to follow up with you in an email to provide you with some information that can help.
Adil | Shopify
I use this app to get trafik to my web.What my problem is that I had not lunched my website. I am working om that now.
Hey! Thanks for taking the time to leave us a review. I've send you an email with some resources to check out, as well as to chat if you have any questions about the process. Looking forward to hearing from you! - Jake, Shopify Support
yes good good good! yes good good good yes good good good! yes good good good!yes good good good!yes good good good!yes good good good!yes good good good!yes good good good!yes good good good!yes good good good!yes good good good!yes good good good!yes good good good!yes good good good!yes good good good!yes good good good!yes good good good!yes good good good!yes good good good!yes good good good!yes good good good!yes good good good!yes good good good!yes good good good!yes good good good!yes good good good!!
Having the worst time connecting my catalog to facebook and instagram. The help I have been getting has been terrible I send screenshots and video recording and they keep asking for more and more and I get nowhere.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
Would like a more robust bulk editor. Would like to see images change when users look at variants. Mailing setup can be cumbersome.
keeps rejecting my commerce even when I have no errors and everything approved. its hard to get customer support. I was told I don't have enough followers and likes, so this is a reason of trustworthiness, but FB is willing to take my money for ads ?? how does that work?
Thank you so much for leaving a review. That certainly does not sound ideal. You have definitely taken the proper next step in getting in touch with Facebook regarding your commerce account. I have seen the requirement of trustworthiness come up from my experience with other merchants. While Shopify does not have a hand in the approval process, I would like to share some resources on how you can build up your following while growing your business on Instagram so you can be approved by Facebook. I will be sending you an email shortly. - Anna, Shopify Support