Recenzje (8 349)

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28 styczeń 2023

I need help connecting my view store on instagram i did everything fb and instagram asked me to do c

SoulTreebeadingco
Stany Zjednoczone
Ponad 2 lata korzystania z aplikacji
Meta odpowiedział(a) 4 maj 2023

Hi There!
Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!
Thank you,
[Meta Support].

Edytowano 12 styczeń 2021

Finally! An easy to setup, fully working, Facebook connector tool. Very easy to setup, no matter if your are connecting to FBM or single accounts, both for Facebook Pages and Instagram accounts. I don´t use the marketing tool for creating ads directly on the plugin, but it's great that it generates audiences, so you can just use them quickly from your FBM account. Facebook Catalog tool works great.

Excel Digital Life
Meksyk
2 miesiące korzystania z aplikacji
16 wrzesień 2020

This is the most annoying app ever! I spend more than 10 hours just to repeat the same steps over and over! It should be so simple and it's just a Bloody nightmare! Facebook Marketing is not working! I keep on getting the same issues when trying to do the set up for my Ad account. I keep on getting this; This ad account needs to be added to the selected Business Manager to continue. And when i added my account guess what? This ad account couldn’t be added to the selected Business Manager because you’ve reached the maximum number of allowed ad accounts. Contact Facebook support to learn more..... I have contacted them and now is 5 hours waiting! This is Facebook for god sake!

BindiDesigns
Hiszpania
Ponad 2 lata korzystania z aplikacji
Meta odpowiedział(a) 17 wrzesień 2020

Thanks for sharing your feedback! I definitely understand your frustration. In that regard, I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

1 listopad 2022

Error message after error message. Instructions that don't work. A new support staff member responds each time so there's zero ownership of actually helping you solve the issue. I just don't think Shopify integrations work, but they look shiny and fairly easy to use from the outside. Once you try to implement anything it takes weeks if not months to resolve.

Ruby Sampson
Stany Zjednoczone
Ponad 2 lata korzystania z aplikacji
Meta odpowiedział(a) 3 listopad 2022

Hi There!

Aaron here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram App and provide any help you might need. If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you,

Aaron

Edytowano 13 październik 2020

I only just setup this app, but it was very easy. Just a step by step wizard which worked just fine. So now I can start my pixel to find audiences.

meowhappycat
Curaçao
2 miesiące korzystania z aplikacji
11 listopad 2020

la configurazione per facebook è stata rapidissima, con instagram un pò di problemi, ad oggi dopi 15gg ancora non ho trovato una risoluzione

Il Piacere D'Abruzzo
Włochy
Ponad 2 lata korzystania z aplikacji
21 marzec 2021

Had issues using a prior page that I was owner of, ended up creating a new one. Otherwise, easy experience

FiveThreads.me
Stany Zjednoczone
Ponad 2 lata korzystania z aplikacji
Edytowano 3 lipiec 2023

HORRIBLE support! If you contact Meta about an issue with the Facebook channel they blame the issue on Shopify and tell you to contact Shopify since the channel was downloaded on their platform. However, when you contact Shopify they re-direct you back to Meta because Meta developed, runs, and owns the app. Similar to every other app not developed by Shopify, it is Meta's responsibility to fix issues and provide app support, but they refuse to do this. It's a useless and endless circle with zero solutions.

BRECK + FOX
Kanada
Ponad 2 lata korzystania z aplikacji
Meta odpowiedział(a) 6 lipiec 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

12 luty 2021

This process seemed easy. I haven't had the chance to review my Facebook store, so I am trusting that it worked like described

RL Spears LLC
Stany Zjednoczone
Ponad 2 lata korzystania z aplikacji
20 kwiecień 2023

If you have a problem - no one is answering. nothing is working. Everything is super complicated. You get automatic customer service msg and that's it. trouble shooting leads you nowhere. They can suspend your account or block it without an explanation

I did try to talk to customer service several times, really, but I got nothing.

DEN'O Silver GmbH
Austria
Ponad 2 lata korzystania z aplikacji
Meta odpowiedział(a) 3 maj 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].