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META IS GARBAGE! I am probably closing my store after 5 months of no resolution to a problem they must have created making so I can't sell on facebook or instagram. This has been heartbreaking. I may have to get rid of my Facebook account entirely after having it since 2009. META taking over Facebook has made my life a nightmare since December 2021 and has left me nearly broke from this experience. I have reached out every way possible which is not many and exhausting to GET ABSOLUTELY NO HELP.
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Facebook channel app. While Facebook is responsible for approving any Business or Commerce accounts, we definitely want to make sure that you get the support you need regarding the issues you are facing with the channel itself. I'll be sending an email out to open up the lines of communication and help where I can.
- Nate | Shopify
Can you guys bring the previous version back which was working absolutely fine...The catalog and product sets made in the old version got disappeared....it has started showing pixel issues...What's the point of making our life hard...So many other negative reviews here, are a clear indication that this version is useless............. PLEASE COME FORWARD AND RESOLVE THE MATTER...
Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support
it was pretty simple and an easy step by step process. It would be great if the Facebook Privacy Note gave us details as to where to put specific information in our policy template
I used app to add products to sell via instagram shop. needs to be simpler. Couldn't edit items easily
Thanks for letting us know about how you're getting on with the Facebook app. I'm going to send you an email about editing your products, so you can get them set up exactly as you need. Keep an eye out for it! - Cíara, Shopify Support
I use this App with Shopify and I am satisfied with the user interface which simplifies the connection with Facebook ads
Es muy fácil de configurar la página, aparte te dan mucha información, aparte es muy útil para dar a conocer tus productos.
This app is organized and hard use. There is no way to contact support directly and their review process takes about 2-3 weeks.
Hi There!
Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.
If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you, Kristin
HELPFUL BUT WHEN I GET KICKED OFF OR UNLOGGED I NEVER KNOW. I FIND OUT BY TROLLING MY DASHBOARD. ALL THIS TIME I THOUGHT I WAS CONNECTED. I HOPE IT DOESN'T HAPPEN AGAIN.
I like how it most of the time it works seamlessly between Shopify and Facebook. If there are issues it can get a bit complicated but most of the time it works really well
haven't used enough, but so far so good. review request is slightly premature. integrates products easily on Facebook and Instagram stores