Recenzje (8 269)
Zawęź
-
Według oceny
There is ZERO customer support on the Facebook end. I can appreciate that Shopify is at least trying to help, but after months of trying, I am still not able to connect my Shopify store with FB because of a request from years ago to connect my Etsy shop. Even though I no longer have my Etsy shop connected anywhere on within FB's black hole of a backend they call the Commerce Manager. They are monopolizing a service they cannot even support. It's total BS. I'm giving up on trying to connect FB and Insta, sorry Shopify... I really like you guys and would prefer to route my social media to my Shopify store, but FB is making the connection impossible to move forward with.
Hey there,
Ashley here from Shopify. Thank you for taking the time to share your feedback with us. I'm sorry to hear about your experience with the Facebook support team. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team and troubleshoot this further with you.
Ashley l Shopify
I used this app to install Instagram. It worked perfect for me.perhaps it can be translated in dutch?
Thank you for taking the time to share your review and feedback. I'll be following up with you via email to learn about your experience with the language translation to see how we can improve. - Veena, Shopify Support
Sehr nützliche App, welche beim Einrichten der Marketingaktivitäten auf Facebook hilfreich ist und den Einrichtungsprozess beschleunigt.
I just started using the app have no way to review just yet. Let get started and ask my opinion some time late and I will give you a review
Thanks for sharing your feedback! We work hard to improve our app functionality, and I see that you are open to talking about your experience with the app. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Since I still have to learn so much about technicaI and marketing tools, I am glad about the support and the chance to learn.
I really thought it was simple to use. That goes a very long way with me. I need easy. Not a tech savvy guy here.
It took me some time to finally figure it out and accurately install and enable it (a couple of weeks), but BY THE GRACE OF GOD I did get it eventually and it feels so great!
I really like this app! when they changed I was a little scared but is really simple to use and helps me a lot! Thanks
Good help setting up from Brandon Toews in customer support who was very prompt in showing me how to work around a server side error on your end.
Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support
Our Facebook Commerce Account for advertising got disabled after switching to this new channel on our first store, back on September. We hired Shopify "expert" but he could not get it fixed. FB would not reply to our requests for a review. The expert suggested we could've been blacklisted by FB, so we should build a new store. On Dec 5 we launched a new store. It was blocked from advertising by FB almost immediately. After almost 2 months and reaching out to Shopify support and hiring a Shopify "expert", there is no solution and Facebook does not reply to our messages. We are not allowed to appeal their decision. All they say is we are non-compliant. So disappointing. Such a waste of time and money!!
Thanks for sharing your feedback! It sounds like you've been through a lot and that definitely sounds like a frustrating experience. I understand that having your ad account disabled by Facebook has a huge impact on a business. In that regard, I’ve sent out to an email to you to discuss this further. I hope to hear from you soon. - Abdalla, Shopify Support