Facebook & Instagram

Solid integration with very few settings to worry about. However, I didn't like how it displayed my variant images in the ads. I found a fix by using the CustomPix Shopify app. It uses a supplemental feed to update the photos without changing my store

En general, la integración funciona con normalidad para tareas básicas. Sin embargo, el catálogo se crea una vez y no es posible crear uno adicional. Por lo tanto, la funcionalidad es muy limitada. El soporte de FB no puede resolver ningún problema técnico complejo.

Difficult to setup and sync between Shopify and Facebook/Instagram shopts.

I can post to Instagram, but my Shopify catalog won't let me post to Facebook?

It doesnt work where I am. Lanzarote, Canary Islands. It asks you to customize, and go through everything but for no reason, as Facebook doesnt allow Shop in Spain. So its quite useless all of this.

I like the way the app syncs with Facebook and Instagram however I've had multiple issues sorting out the pixel. Facebook meta teams say I need to contact Shopify and Shopify team says I need to contact Facebook, so I am very frustrated at this very point!

The app is good because it led to getting live agent support with Meta, whereas going through Meta directly it was impossible. AI continued to "block" me from getting live agent support. Meta is way to complicated with too many platforms (Business Suite, Commerce, Ads Manager, Business Manager, etc.). I have received live agent help 2-3 times from Meta in the past year and although they solve some immediate problems other problems arise due to too many new Meta accounts (and pixels) needed to be created but not being linked to the other correct Meta accounts. If only Meta had the live support that Shopify offers and was set up in a less confusing format.

Seems to crash a lot. I am always having to fix the links. Don't understand why.

Sometime due to sync or other reason we have to uninstall the app and each time it create a new catalogue which is frustrating. Due to this we have to connect this new catalogue to all campaigns manually and even for a few type of campaign there is no option to add new one and the only option left is to create new campaign due which we loss the historically data.

Kindly fix this issue and allow users to connect the existing catalogue after uninstallation