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not amazing we got account blocked for 6 weeks for no reason so very slow process would be great to have someone to speak at facebook when in the process of creating an add account...
Thank you for your feedback! I deeply understand and appreciate the frustration of having an account temporarily blocked/disabled. Facebook handles account integrity issues directly, and I'd be happy to point you in the right direction in regards to getting that block reviewed. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
No es muy intuitiva. Necesito usar mucho tiempo para crear la pagina de tienda y no dispongo ahora mismo de mucho tiempo libre.
Gracias por compartir tus comentarios! Trabajamos arduamente para mejorar la funcionalidad de nuestra aplicación, por lo que me gustaría investigarlo más a fondo. Le envié un correo electrónico y espero escuchar más de sus pensamientos pronto. - Abdalla, soporte de Shopify (Sent using a Translator)
Unable to link Credit Card
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
After reading some of the reviews here, I am relieved to know it's not just me. I have struggled with this Facebook app for weeks now, trying to fix things and having errors. I'm pretty new to this. After having my FB add run smoothly for several weeks, all of a sudden the IG has an error and I can't fix anything. I am going to delete the whole thing and then in a couple of days, try to start over.
Hello,
Jack here from Shopify. Thanks for taking the time to submit your feedback. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jack | Shopify
We have NOT been able to successfully add our store to IG and FB it says we ARE approved -- HELP! hmm what is the issue???
Hi There!
Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.
If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you, Kristin
não esta funcionando
Olá!
Obrigado por reservar um tempo para deixar um comentário. Pedimos desculpas pelo transtorno causado e gostaríamos de ajudá-lo com uma solução. Entre em contato com nossa equipe de suporte comercial através deste link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Para que possamos pode entrar em contato com você diretamente e garantir que você tenha a melhor experiência possível.
Obrigado,
Meta-suporte
Went through the process to 'Set up the new Facebook channel' multiple times. Each time it'd say 'You're all set!' and I'd be greeted with another 'Set up the new Facebook channel'.
On about the 8th time, as I'm writing a 1 star review, and it finally connects.
So frustrating.
Thanks for sharing your feedback! I'm glad to hear that the connection eventually worked. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Jake, Shopify Support
A much improved app from the previous Facebook Channel from Shopify. HOWEVER, the method Shopify uses to create a product feed to populate the Product Catalog for Facebook/Instagram has ERRORS. Specifically, in Instagram Shopping only ONE variant will show up, seemingly at random and at times the most expensive variant, which can be a major deterrent when selling. I have large size variants showing up which obviously are priced higher than their smaller variants and with these current ISSUES a potential buyer would not even know that there are smaller, cheaper variants available. Also, the variant label itself (in my example, size) and unit amount (for example, 25g) is not mentioned anywhere under the product tabs in Instagram Shopping. Will edit this review once the above ISSUES are addressed.
Thanks for sharing your feedback! I'd love to take the time to go through those points with you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Hey team
Unfortunately my website https://northline.online/ was blocked by your system as so my customers/followers are unable to shop or see my product/content in their facebook and instagram page.
the website follows facebook community standards and I hope your team will help me and unblock my website any time soon.
I will be waiting for your response,
Thankyou.
Hi there,
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support]
not support my store please check this problem please my shopify store meta not working why kindly help me
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].