Avaliações (7.805)

Classificação geral
4,3
Número por nível de avaliação
  • 66% das avaliações são de 5 estrelas
  • 14% das avaliações são de 4 estrelas
  • 5% das avaliações são de 3 estrelas
  • 2% das avaliações são de 2 estrelas
  • 13% das avaliações são de 1 estrelas
14 de julho de 2024

un app magnifica la consiglio vivamente l ho istallate ieri e ho avuto una pioggia di visualizzazioni

Il mio negozio
Itália
3 dias usando o app
20 de setembro de 2024

bom

pequenotesouro
Brasil
5 dias usando o app
Data de edição: 5 de fevereiro de 2024

Facebook is extremely complex and it requires a period of time to learn the page, making it very complicated for those who work with Facebook for the first time.
Removing business pages and its subset is extremely confusing
It took me over two months to get my account verified because my name didn't match the documents I submitted and it didn't even explain that my business name should be my own.

Click To Shine
Estados Unidos
5 meses usando o app
Meta deixou uma resposta 1 de dezembro de 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

4 de abril de 2024

this shi hard ass fuck i was making 6 figuers a day before installing it now i make 8 figuers a day damn im glad to be here what alife gang

SneakerFantasy
África do Sul
30 dias usando o app
4 de março de 2024

Since this Feb, after registering my business for more than 5 times,
This app is still asking me to register my business again and
our products are still not showing up on my Facebook or Instagram

Rela-X JP
Japão
5 meses usando o app
Meta deixou uma resposta 8 de março de 2024

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

10 de agosto de 2024

wonderfull

Umairi
Reino Unido
1 dia usando o app
22 de maio de 2024

problem in looping store with facebook for pixel kindly help

Sabka Store
Índia
Aproximadamente 2 meses usando o app
Data de edição: 20 de março de 2024

Meta needs serious overhaul of their business processes. We have been told that our primary domain (verified by Shopify store) is verified by some business manager account. This situation resulted in us not being able to tag our products in our Instagram and Facebook shops. Have spoken to multiple agents, showed them the proof of domain ownership as well domain info within Shopify's settings, but they are copying and pasting responses to our queries. For example, they keep asking us to verify the business within business manager, whereas their own system states "business not eligible for verification" so how can we verify it. I can give umpteen examples of classic definition of complete disconnect, but I will stop here. They have successfully pushed us towards the path of uninstallation as without domain verification we cant operate our insta or facebook shops.

It's been four weeks now, upmteen calls, messages and chats with Meta support with just copy and paste replies from them with zero help.

Entire story:
We bought the domain in Dec 2023 from GoDaddy and tried to verify the domain on Meta Business only to find out that Kronos Marketing had it verified in 2021 and since then closed their business. Now we contacted through meta business a request to Kronos Marketing to allow us have access and they never responded as they have closed the business. Went to Shopify to seek help, they asked us to go to GoDaddy and find if Kronos Marketing still had verification code in domain. GoDaddy confirmed tat there is none. Went to Meta support gazillion times with a simple request as domains get sold and resold so they should be able to initiate reverification to previous owner.

Of course, Meta wont listen as always and would give copy paste response something like this - "we have escalated it to our Pro team and they are looking into it" and all they do is copy paste responses which never solves the issue but window dressing.

We have raised this issue with Meta more than a month ago, and even the fifth chat session has the same response after more than a month "we are still looking into it" Wow - simply wow!

Enlightening information for Meta:
1. Domain ownership changes frequently in e-commerce.
2. Once verification of Domain in Meta business manager does not make the domain owner till eternity
3. Reverification process for domain ownership can cut down your million support calls
4. Your 3.8 star rating can improve by deploying simple logic into your business processes
5. Meta is not invincible - listen to customer and ACT to course correct instead of just copying and pasting.

Update on March 20, 2024:
Meta asked us to submit an affidavit that we own the domain. Provided signed copy on March 08th, 2024 and have not heard back from them, instead they stopped the integration of the Shopify store. Now it is giving error code 11 and there is of course no reply or no help from their support.

Hyra Beauty
Canadá
28 dias usando o app
Meta deixou uma resposta 23 de fevereiro de 2024

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and as mentioned, you've been in discussion with us regarding your account.

Our Business Support link if you need to follow-up with us again: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We will continue to assist you to ensure you have the best possible experience.

Thank you,
Meta Support

25 de janeiro de 2024

We consistently get good results from our Facebook & Instagram advertising.

bellacaribe
Estados Unidos
Quase 2 anos usando o app
Meta deixou uma resposta 2 de fevereiro de 2024

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

7 de julho de 2024

Alles gut.

BrightPulse
Alemanha
30 dias usando o app