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I use this app since I advertise more on Facebook and Instagram. I think right now, the app is getting better, but they're still room for improvement.
I love this app because it is so easy to use and will help me with my business. I am a newbie and I am so happy that app is easily connected. Thank you for proving this. It really has changed the game for online shopping.
What a disastrous FORCED roll out of Facebook Channel by Shopify. Bring back Facebook Shop + Instagram which worked perfectly! Since trying to install Shopify's forced switch to Facebook Channel, Business Manager Accounts created in Shopify will not link properly to our company's pre-existing Facebook(and therefore Instagram) page/account/etc. Shopify support has been MIA on this. A very frustrating and disappointing fail on Shopify's part. Still waiting for someone in Shopify support to present a solution...if they can't, then Shopify should let us revert to Facebook Shop and Instagram so we can successfully tag our products on social media posts again!!! Seeing numerous other poor reviews here, it makes me wonder if Shopify fully vetted this forced app change. They should be prioritizing service to long term customers rather than trying to control our Ad Campaigns...that's a failed power grab! For any store that is still successfully using Facebook Shop + Instagram APPS, DON'T CHANGE, until you are forced to. I regret being proactive. As we all know, successful ecommerce includes being able to tag your Shopify store catalog of products in your social media posts so customers have a seamless path from seeing products on social media to purchasing via Shopify store.
Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support
It helps but it needs lot of permissions and it is annoying to re-enter the password every time. But overall is great.
i love it!! so helpful!!! I wish lot of people using this channel to make their business in big market.
The app doesn't track the correct revenue, it sends duplicate purchase events to Facebook each time the user reloads the order confirmation page, and it does not send deduplicating information to Facebook.
The support is absolutely useless, I have been in contact with the special Meta support for this app, and they keep asking me to check
- the pixel setup (which by the way is managed by the app) and/or
- referring me back to Shopify to ensure the app is installed correctly (Shopify were the ones who referred me to Meta).
My Meta inquiry number is 909689016966830
Long story short - the app is broken and they don't care.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please continue the conversation you initiated over email with our support team.
You can contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
good like the update and security of the app and support for the same, term and condition not cleared
Ease of installation. Not every step was explained though, such as why something had to change and for what reason.
Procédure complète et bien détaillée. L'intégration de mon produit s'est faite sans problème. Pas besoin de grandes connaissances en codage ou programmation.
Really easy and quick! Allowed me to set things quickly and really get into the heart of things very quickly indeed. Simply and clear as to what was needed.