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i'm trying this new facebook app, espro to help the conversion in my online store. There are things I still don't fully understand, but in time it will stop being a problem
I use this app to develop my business. So far everything is going really well. Hopefully it continues like this.
It's almost flawless except that it has randomly disconnected previously and it was a bit of an ordeal to reconnect but it got sorted in the end. Definitely a necessity for any business- especially e-comm.
upon using this app to create an ad account I found that there were quite a few processes to go through. the processes were step by step so you don't get lost along the way. the process could be made somewhat simpler but I was satisfied.
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good application as it provide very use to interface for setting up shopify and facebook.
good application as it provide very use to interface for setting up shopify and facebook.
META IS GARBAGE! I am probably closing my store after 5 months of no resolution to a problem they must have created making so I can't sell on facebook or instagram. This has been heartbreaking. I may have to get rid of my Facebook account entirely after having it since 2009. META taking over Facebook has made my life a nightmare since December 2021 and has left me nearly broke from this experience. I have reached out every way possible which is not many and exhausting to GET ABSOLUTELY NO HELP.
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Facebook channel app. While Facebook is responsible for approving any Business or Commerce accounts, we definitely want to make sure that you get the support you need regarding the issues you are facing with the channel itself. I'll be sending an email out to open up the lines of communication and help where I can.
- Nate | Shopify
It just started and haven’t really used it yet. The sign on and setup seems very complex. Definitely not helped by my confusion with Facebook between my business and personal accounts.
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Can you guys bring the previous version back which was working absolutely fine...The catalog and product sets made in the old version got disappeared....it has started showing pixel issues...What's the point of making our life hard...So many other negative reviews here, are a clear indication that this version is useless............. PLEASE COME FORWARD AND RESOLVE THE MATTER...
Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support
A bit convoluted, but very useful. I would like to see an "easy button" installed for those "Oops, I had Tequila at lunch" days. I liked the big font...Cause I'm blind as a bat. Colors are cool...I don't know what else to say to get you to accept my submission.
Thank you for leaving a review and sharing your thoughts! Feedback is extremely important to us, in order to help improve our app and user interface. I'll be sending you an email shortly to see if you have any specifics or further details you'd like to share. - Anna, Shopify Support