Facebook & Instagram , 4.689 avaliações

Classificação geral
3,8
Número por nível de avaliação
  • 62% das avaliações são de 5 estrelas
  • 15% das avaliações são de 4 estrelas
  • 5% das avaliações são de 3 estrelas
  • 2% das avaliações são de 2 estrelas
  • 16% das avaliações são de 1 estrelas
10 de junho de 2022

Connecting my shop to Instagram via Facebook has to be one of the most time-consuming and annoying processes I have ever done.

Threadorable
Estados Unidos
7 meses usando o app
Meta deixou uma resposta 13 de junho de 2022

Hi there!

Paola here with Shopify. Thank you for taking the time to let us know about your experience with the Facebook Channel app, we truly appreciate it!

I can definitely sympathize with your efforts and time spent on connecting the platforms. Facebook requires very specific permissions for you to be able to connect your accounts to Shopify. I will be reaching out to you shortly with more details and to make sure you are receiving the assistance you need during the process.

Talk to you soon!

Paola | Shopify

1 de dezembro de 2020

It's been months this app isn't working. Questions re all over the web but NO ANSWER Nothing works, facebook. And when we mail you you just send us the tutorial. Don't you think we tried dozens of times already ?

Microcosmousse
França
2 meses usando o app
Meta deixou uma resposta 2 de dezembro de 2020

Thank you for leaving a review and sharing your experience. I'd like to hear more about the issues you are currently facing to ensure you are set up, so I'll be sending you an email shortly to discuss. - Anna, Shopify Support

27 de setembro de 2020

It's very simple. All the steps are clearly showed. You have to do it correctly. Very good job. Highly recommend

WoofTheRoof
Polônia
3 meses usando o app
17 de outubro de 2020

I am trying it for the first time .. let’s hope it helps! Very easy to install . Let’s hope it works well and I can make most of it .

The Planter‘s Bungalow
Singapura
3 meses usando o app
Data de edição: 9 de setembro de 2020

Slow and convoluted; make it a 1-2-3 step process, i am searching all over the left hand nav bar for buttons to push to verify and check status. Make it easy to roll over, not so byzantine

Anderson Family Farm
Estados Unidos
2 meses usando o app
Meta deixou uma resposta 10 de setembro de 2020

Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

11 de novembro de 2020

Could use a little more explanation as the setup progressed, but good experience. Will have to see how effective the integration is.

John Sloane Art
Estados Unidos
3 meses usando o app
Data de edição: 6 de setembro de 2020

I use this app to help me introduce my products; as well as to check other stores that might be selling my products or similar products.

Lochad
Estados Unidos
7 dias usando o app
7 de janeiro de 2021

If you didnt understand what was being asked of you -- it could be confusing. It didnt explain that youll be able to choose which FB acount you want to connect to once you log in.

MoonBeings
Estados Unidos
5 meses usando o app
Meta deixou uma resposta 11 de janeiro de 2021

Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

Data de edição: 26 de julho de 2021

A couple months ago I used the Shopify app to set up the Facebook and Instagram stores whereupon FB promptly flagged my store due to not meeting their commerce criteria, whatever that is. They don't make it easy to find out why, either. The process is so convoluted it takes hours hunting down the issues, and nothing has been resolved. My guess is it has to do with the Shopify feed including items that are in draft status, have no inventory, or ineligible (gift certificates, apparently)... so then why are they included??? This is the exact sort of problem I count on an app to avoid. I don't get much traffic from FB anyway, so didn't bother with it again until recently. I contacted FB who provided some guidance. I managed to find and delete the problem items, but they still have my store flagged... I sent them a screen shot showing no issues and asked what to do next. They just resent me the same info as before. After reading other recent reviews, I'm deleting the app... not worth the aggravation.

Lone Rock Jewelry
Estados Unidos
2 meses usando o app
Meta deixou uma resposta 2 de agosto de 2021

Hello,

Jack here from Shopify. Thanks for taking the time to submit your feedback. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.

Jack | Shopify

Data de edição: 11 de agosto de 2022

Horrible. All the sales channels that shopify offers are so frustrating.
I opened the google one a week or so ago. so many problems. Stupidly i thought let me try facebook channel. Spending the half hour it takes to set up the account isn't an issue. It's getting the you've been banned..... Like hello what is wrong with your company. I literally just added some info. I don't know if i did every step correctly but my god...so frustrating.
I understand that this wasn't shopify's fault. I'm just letting others no what they can be in for if the get this channel. Update: Totally banned by facebook. They don't let you know why. Very frustrating.

COMMUNITY LIGHTING & ELECTRIC SUPPLY
Estados Unidos
2 meses usando o app
Meta deixou uma resposta 11 de agosto de 2022

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. I understand that you were seeing some kind of ban or disapproval on your Facebook accounts in the channel. These are actually decisions made by Facebook directly, and not something Shopify has control over. That being said, I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Charlotte | Shopify