Facebook & Instagram

Confusing, especially that it will not work with Firefox. Having a Facebook sales channel and an unsupported Facebook Shop is very confusing. It should be made more clearly that Facebook Shop has been replaced, at least that's how I'm looking at it. I hope I did not remove something that was needed.

Trying to increase sales through every tool available. The reach is better than what I can manage solo

Too complicated and now I cannot figure how to add anything to Facebook or instagram. No tech support and no instructions

so easy to hook up thank you - we had issues before going through the store so did not realize it was not hooked up correctly.

I find that they sometimes block my ads and block me out of my account and then I don’t know why and it takes weeks to rectify. So I find it difficult to keep them happy. I also don’t quite understand how the boost works. Sometimes it tells me that I ran out of funds but then the amount spent is not even close to what the budget was. That’s confusing. But the support is very helpful and friendly and has always sorted out my problems.

i like it i like it i like it i like it i like it i like it i like it i like it i like it i like it i like it i like it i like it

This is good for marketing and selling my products. This is also good to use for marketing and scaling up my business.

This app is so bad, I don't understand how this can be the official app, it keeps crashing and all the error messages are super generic, you're left with no clue of what happened. Since I can't send my support message through the app because it keeps saying "Something went wrong". I'm gonna try here:

I have created a new facebook account specifically for my business, using the business email. I set everything up using this new account, sent all documents proving my identity and company ownership but for some reason after a few days, my account got suspended and subsequently deactivated. I am now trying to set everything up again, using my personal Facebook account which I have owned for many years, but unfortunately again, I can't go past the setup step, since the Shopify app still seems to be connected to the deactivated account somehow. The *only* thing I wanted is to be able to run ads using the Facebook Pixel, but it seems to be impossible. How can I proceed from here?

Same problem here: Every time I attempt to use the Facebook app it shows an error message. I am unable to update my store catalog on Facebook & Instagram. This is frustrating because I cannot tag products in my photos & I am losing potential sales. Please fix this soon!

The app was easy to use, especially helpful to some who is not good with technology. I appreciate the ease of use.