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Catastrophique. En juin, Facebook a suspendu mon 1er compte, supprimé ma première page pour finalement supprimer totalement mon compte et ma seconde page. J'ai justifié de mon identité plusieurs fois. Ce compte était rattaché à ma boutique shopify sur instagram et l'est encore un peu mais pas complètement, c'est incompréhensible, vraiment.
Mon deuxième compte est suspendu, je ne peux pas faire de pub sur instagram à cause de mon compte facebook suspendu. Je ne peux pas faire de lien entre shopify et instagram avec ce nouveau compte.
Impossible de travailler avec META je vais devoir fermer ma boutique définitivement A CAUSE DES ROBOTS meta.
Impossible de joindre un HUMAIN et tout ce qui se passe est incompréhensible. Stop IA ok pour les humains. C'est insupportable.
Salut!
Merci d'avoir pris le temps de laisser un avis. Nous nous excusons pour la gêne occasionnée et souhaitons vous aider à trouver une solution.
Veuillez contacter notre équipe d'assistance aux entreprises via ce lien : https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Nous pouvons vous contacter directement et vous assurer de vivre la meilleure expérience possible.
Merci,
[Méta-support].
Im just going to echo what everyone else has said. The service is horrible and the app works "sometimes". What I mean by that is this...
It worked when I tried to connect my main FB account to the app. However, it won't let you disconnect without uninstalling the app. Also, if I try to connect another FB ad account to the app, I simply get an error message like so: https://prnt.sc/WjPVxG90bTLT. It states I don't have admin permissions, but I do. You can see this from my chat with a Live FB Rep here: https://prnt.sc/Svz_9yN7DCi2.
When reaching out to support, they tried to troubleshoot the FB page, which had nothing to do with the issue. They obviously have no clue how to handle this.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
You need a lot of patients and time when doing this for yourself, over all great step by step was very useful
I am using this app for e commerce website. Which will allow me to showcase my business to our potential customers.
Facebook disabled my 5 pages and now they are disabled by business manager who has 10 trained pixels and 5 ad accounts for different stores. Now I found a bug in the Shopify app. Leaving Facebook and move to snapchat and Tiktok.
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ERROR: Something went wrong. Please try again.
Hi there!
Thank you for reaching out and for leaving an app review. The problem that you were experiencing within the Facebook & Instagram app should be fully resolved. We apologize for the inconvenience that this caused you. Thank you for using the app!
Best regards,
Steve
as long as you read the instructions, it was easy to put together. the program allowed my shop to post quickly and also helped me create a paypal account
Hi There!
Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!
Thank you,
[Meta Support].
nach ersten Startschwierigkeiten dann doch ganz easy. Wenn es jetzt noch Facebook schafft, dass Konto nicht erstmal zu schliessen ist alles gut.
It was easy to connect and use. It's my first time using it and I'm really satisfied. It really helped me having more views
très bonne application pour utiliser le canal social afin de promouvoir son site et ces produits. Très satisfait de cette application rien a dire
recien estoy iniciando estoy interesada en aprender a usar esto que es nuevo para mi y agradeceria me envien tutorial