Avaliações (8.343)

Classificação geral
4,3
Número por nível de avaliação
  • 66% das avaliações são de 5 estrelas
  • 14% das avaliações são de 4 estrelas
  • 5% das avaliações são de 3 estrelas
  • 2% das avaliações são de 2 estrelas
  • 13% das avaliações são de 1 estrelas
28 de janeiro de 2021

Integration seems easy to implement, but having some issues on FB dashboard that conversion events are not set up properly.

DermoSkin™ Beauty Devices
Estados Unidos
Aproximadamente 2 anos usando o app
4 de novembro de 2020

goodgoodgoodgoodgood goodgoodgoodgoodgood goodgoodgoodgoodgood goodgoodgoodgoodgood goodgoodgoodgoodgood

Home Design LDA
Portugal
2 meses usando o app
25 de março de 2021

The app is quite good. All the adds that I have placed through facebook have been very positive and successful.

Maths Incubator
África do Sul
Aproximadamente 2 anos usando o app
8 de agosto de 2021

unable to set up the app and use it. IT asks to reconnect and then it says currently its not possible to do so. Would be great if someone could help me

Broque
Bangladesh
Mais de 2 anos usando o app
Meta deixou uma resposta 11 de agosto de 2021

Hey there,

Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with getting connected to the channel. There can be a lot of moving parts to the Facebook Channel so I'm going to look into this and follow up with you in an email to see how I can help you get set up.

Robyn | Shopify

8 de setembro de 2020

Fast and easy set up for a start up store. Would recommend this before Instagram. 5 stars for sure.

Vghsm Co
Estados Unidos
2 meses usando o app
Data de edição: 25 de outubro de 2020

I am fully satisfied with my experience with Facebook Channel. Its so very easy to set up. The whole process is user friendly.

ecomm-chinar
Índia
2 meses usando o app
1 de janeiro de 2024

Tres bon

RoRiShop
Estados Unidos
Aproximadamente 1 mês usando o app
Meta deixou uma resposta 5 de janeiro de 2024

Hola!

Gràcies per prendre el temps per deixar una ressenya. Agraïm escoltar els nostres clients!

Gràcies,
Meta Suport

1 de fevereiro de 2022

請問如何回覆發表文章中顧客的留言? 沒有看到可以直接回覆的視窗...如何及時知道有人留言給我 ? 有個客戶半個月前黎顏給我要我的聯絡方式 但我隔半個月無意中看到留言 有些懊惱 .....請問如何設定可以即時知道有留言

Gravity Customization
Taiwan
Aproximadamente 2 anos usando o app
Meta deixou uma resposta 27 de junho de 2023

你好呀!
感谢您抽出宝贵时间留下评论。对于给您带来的不便,我们深表歉意,并愿意协助您解决问题。请通过此链接联系我们的业务支持团队
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram?shopDomain=otowear.myshopify.com
以便我们可以直接与您联系并确保您获得最佳的体验。

谢谢你,
[元支持]。

9 de janeiro de 2021

There is a glaring issue affecting the FB integration right now and it needs to be remedied. .....
The issue can be described as auto/involuntary/unpredictable posts being made “by” a business page/shop to its followers’ timelines, when an item in the synced FB shop is updated within your Shopify store. Ignoring the fact that this feature is also malfunctioning (posting when an item is not actually updated or added at all, but instead posting sporadically), this particular post cannot be disabled and does not even show on the timeline of the business whose page it is posting from. .....
It is gross. It is spammy. It’s 0% brand-consistent since it’s auto-generated. FB is using our brand to make arbitrary and pointless, off-brand random and wrong posts to our followers to the point they think it’s spam.
....
This of course negatively affects businesses who maintain a curated social feed to be on-brand and user-friendly for their followers, but it is also frustrating consumers/users on FB (as evidenced by many forum posts from exasperated Facebook users thinking it is a glitch.. it’s THAT terrible that they believe their account is malfunctioning....)
....
There has never been a better time for consumers to leave Facebook, so why would you institute features that give them even more reasons to do so, Facebook? Good grief. Fix this. Businesses who have left recent positive reviews simply haven't noticed that FB is making these spammy posts using their biz page (since it doesn't show on the actual timeline of the biz, but only if your follower scrolls their newsfeed). Ridiculous, really.

Reptiles Lounge
Estados Unidos
Mais de 2 anos usando o app
Meta deixou uma resposta 10 de fevereiro de 2021

Thanks for sharing your feedback! We deeply appreciate your patience for this reply. The issue that you've described stems from a setting within your Facebook notifications. Meaning, this occurs entirely on Facebook without any relationship to our app. The way you would solve this is to go to your Business Page Settings > Page Updates > click on Edit > and turn off post notifications so that they don't automatically update every change. This should resolve your feed issue. Thank you! - Abdalla, Shopify Support

2 de junho de 2021

Nightmare
1) Some of our active products with stock does not appear in our Facebook catalog
2) For products which are inactive / out of stock, still showing 'available' on our catalog.

Francfranc Hong Kong
Hong Kong, RAE da China
Mais de 2 anos usando o app
Meta deixou uma resposta 2 de junho de 2021

Hey there! Thank you for taking the time to share your feedback and experience with the Facebook Channel. I am sorry to hear you are having issues with the product catalog. I will be following up with you through email to make sure we get this solved for you as soon as possible. Looking forward to chatting with you! Luke | Shopify Support