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Same problem here: Every time I attempt to use the Facebook app it shows an error message. I am unable to update my store catalog on Facebook & Instagram. This is frustrating because I cannot tag products in my photos & I am losing potential sales. Please fix this soon!
Hi there!
Paola here with Shopify. Thank you for taking your time to let us know about your experience with the Facebook Channel. I will be reaching out to you shortly through email for more details of what is happening and to ensure you have all the tools to make the app work for your business as soon as possible!
Chat soon!
Paola | Shopify Support
This app is so bad, I don't understand how this can be the official app, it keeps crashing and all the error messages are super generic, you're left with no clue of what happened. Since I can't send my support message through the app because it keeps saying "Something went wrong". I'm gonna try here:
I have created a new facebook account specifically for my business, using the business email. I set everything up using this new account, sent all documents proving my identity and company ownership but for some reason after a few days, my account got suspended and subsequently deactivated. I am now trying to set everything up again, using my personal Facebook account which I have owned for many years, but unfortunately again, I can't go past the setup step, since the Shopify app still seems to be connected to the deactivated account somehow. The *only* thing I wanted is to be able to run ads using the Facebook Pixel, but it seems to be impossible. How can I proceed from here?
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
I've just finished the initial setup, which was a breeze. They have tutorials available if you want or need to utilize that resource.
META IS THE BEST. THERE LITERALLY ISN'T ANYTHING ELSE TO SAY. i HAVE BEEN USING FACEBOOK AND INSTAGRAM SINCE HIGH SCHOOL AND STILL GOING STRONG!
Hi There!
Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!
Thank you,
[Meta Support].
Easy to set up, now have only shall wait up to 4 weeks for my items Facebook approval to start selling there, but it's Ok... I am very patient always in my life!
During setup Instagram business bccount cannot be detected. What is the reason? It's already owned by the business manager. Please help.
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with the Facebook Channel specifically on-boarding Instagram. I do want to make sure that you get the support that you need, so I'm going to follow up with you in an email to open up line of communication and get this issue resolved.
Adil | Shopify
I loved the automation of the setup and the step by step flow of getting the process completed. It would be a good option for the business to be able to open a business account without the link to the personal account apart from this it is all good.
I used the app to help with online sales, happy with it . Hopefully the service will
Stay the same as before
Ok thanks verry interesting. easy to use and manage, adicional friendly to press the botton. ........kkkkkkkk
Eu usei. Facilitou muito. Usaria de novo. Recomendo a todos que não tem instalado ainda. Instalem que não se arrependerão.