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I haven’t used it yet... I can review again after using it..........................................
Thanks for taking the time to leave your feedback! Reviews are optional, and if you prefer leaving one after using the app, I can definitely help with this. I’ve sent out to an email to you and hope to hear back from you soon. - Abdalla, Shopify Support
Instagram works :/ facebook doesn't and I cant find a solution to my problem anywhere - it says my page hasn't been approved due to their criteria however I have gone over that a million times and trying to request a review however there is nowhere to request this review it isn't showing any products all of the links say that all is ok I have verified EVERYTHING I have emailed for help I have spent HOURS on this - HELP!!
Thanks for sharing your feedback! That definitely sounds frustrating. I'd be happy to help point you in the right direction to get that review started. I’ve sent out to an email to you and hope to back from you soon. - Abdalla, Shopify Support
Adorei o aplicativo do facebook além de prático é facil de configurar cada se superando muito bom amei
App is not working currently - I can not do any settings, but it seems my pixel is still working. when I want to go into settings of this app it says I would have to login, but then there is an error??
Thanks for sharing your feedback! There are a few reasons why Facebook would invalidate your session and require you to log back in. Similarly, I see that someone from our support team has reached out to you explaining this in detail. I’ve sent out to a follow up email to you and hope to hear back from you soon. - Abdalla, Shopify Support
This is very intuitive tu use and easy, it helps with the expansion of my store and to be easier to use for the customer and i like that
just started with app but working great so far I'm not very computer savvy and some of it has been tricky but have been able to figure it out
Facebook will not allow me to publish my store and only gives vague reasons why. They also keep disabling my account for violating policy when I haven't used anything on their site but the business tools. This experience has been a total pain in the neck and definitely not worth it. ***NEW*** I can’t get help because FB is blocking my access to contact them. Here is the message ***Your account has been disabled
You can't use Facebook because your account, or activity on it, didn't follow our Community Standards.
We have already reviewed this decision and it can't be reversed.
To learn more about the reasons we disable accounts visit the Community Standards.*** The main issue I have is that I haven’t done anything with the personal account. I HAVE NOT sent friend requests, messaged anyone or even put uploaded anything to my personal account. As far as my business listings, all I have done what filled out information and continued to set account up. I HAVEN’T VIOLATED ANY COMMUNITY STANDARDS.. This has to be an oversight, mistake or confusion but FB wont hear of it.
Hi there!
Paola here with Shopify! Thank you for taking the time to leave us your feedback in regards to your experience. I completely understand how it can be frustrating to have your Facebook accounts disabled. While I would love to help you get your store approved, Shopify does not have a hand in determining your store's eligibility when it comes to the Facebook assets. The review and approval is entirely up to Facebook and they do not share any further details with us on why they have disabled an account.
With that being said, I will be reaching out to you shortly with more details that can be helpful and how to contact Facebook for a review.
I look forward to chatting with you!
Paola | Shopify Support
I love facebook very much. I only need to match a selling site with facebook, that's the reason why I'm considering shopify
App is easy to use but I still haven't reaped any benefits such as sales. Says it's reaching people though.
The app doesn't track the correct revenue, it sends duplicate purchase events to Facebook each time the user reloads the order confirmation page, and it does not send deduplicating information to Facebook.
The support is absolutely useless, I have been in contact with the special Meta support for this app, and they keep asking me to check
- the pixel setup (which by the way is managed by the app) and/or
- referring me back to Shopify to ensure the app is installed correctly (Shopify were the ones who referred me to Meta).
Un scandale meme commentaire une honte de payer un abonnement pour une application pareil
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we continue to assist you, over email, regarding your reported issues with the app.
Thank you,
Meta Support