Facebook & Instagram , 4.677 avaliações
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Why has the FB option disappeared from my app but it shows it installed? Customers aren't getting emails, text and now this? This is disappointing.
Hi There!
Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.
If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you, Kristin
My collections are not visible in facebook shop at all but all products are. Struggling to fix it!
Earlier facebook page shop was perfect.
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
The set up process is complicated, but if you follow the steps correctly, it all works well. FB shop takes up to 4 weeks to get approved.
Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support
I have had TONS of issues with connectng pixels, Ads and messenger ! I have been directed and redirected and asked multipple tons to add acount pages etc....Now my shop is ready to begin selling ...yet 'i m told it will be four weeks. Meanwhile , FB is quick about rejecting my shop . This whole setup is definately not user friendly for ppl like me who have zero Techy experieence ! And lastly , why try to get my money to promote my products on a Biz page that i'm unable to put to full use because my shop is still waiting review, and the requirement is i have to already be selling or posting my products first when i'm a new start-up and still setting up my Shopify store ssetup !! Totally ridiculous !
I am facing a problem with the pixel, I am not getting the correct events and event parameters in my Facebook Event manager. E.g Facebook Showing 3 purchases but in reality, there are zero purchases and also showing zero conversion value for some orders.
It is really useful and smooth, I like it because it easy to use and I do not have to be expert to use it.
Thank you for sharing your experience. Happy to see you found the app easy to use and set up. As you know merchant feedback is extremely important to us so I'd like to ensure you are getting the most out of our app features. I will be in touch with you via email soon to hear more of your thoughts! - Anna, Shopify Support.
Struggled with finishing the setup even though all the ticks above were green. It would be better if the app allowed one to view the T&Cs when done as opposed to waiting and having to start over a few times.
Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support
Tengo las cuentas conectadas y a veces se desconectan. Y ahora me encuentro que las cuentas comerciales conectadas, aparecen como que no las reconoce. I need help please!
Gracias por dejar un comentario y compartir su experiencia. Me gustaría saber más sobre los problemas que enfrenta actualmente para asegurarme de que está aprovechando al máximo la aplicación, por lo que le enviaré un correo electrónico en breve para discutirlo. - Anna, Shopify Support
It's good and nice but a lot of complication for new people and many rejections is happening. Also, for a new start the Instagram shop setup isn't allowed. I don't understand why? If someone getting started but have little follower they can still create sales right if platform allow.
Thank you for leaving your review and sharing your feedback. When it comes to account eligibility this is something determined directly by Facebook that Shopify does not have a hand in. I would be more than happy to share resources on how to contact Facebook for more information. We also work hard to improve our app functionality, so I’d like to ensure you are getting the most out of our app. I will be sending you a email shortly to connect. -Anna, Shopify Support
Works flawlessly and I would've been giving it a 5-star rating IF IT WASN'T FOR THE ONE FEATURE THAT ABSOLUTELY INFURIATES me: Whenever I add a new product to my stock in Shopify, a Facebook-post automatically appears on my business accounts feed. It floods the feed, so my followers unfollow my business site, because they feel I'm spamming them, or suspect that I've been hacked. What p*sses me off the most is that it can't be turned off?!?!? * * * Shopify and Facebook - please, please, please give us the opportunity to at least turn this feature off * * *
Hi there!
Paola here with Shopify. Thank you for taking the time to let us know about your experience with the Facebook Channel app.
I can certainly understand how these updates are overwhelming for your followers and, therefore, you want it to be turned off. This feature is controlled entirely by Facebook and it can't be removed from Shopify's end. However, I will be reaching out to you shortly through email with steps that worked in my personal experience.
I look forward to chatting with you soon!
Paola | Shopify Support