Avaliações (4.755)
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Knowing this app was put out by Shopify I was very glad. The app itself is very easy to use and guides you through the process. But even though the app is through Shopify facebook has the finale word. My account was rejected for no reason whats so ever...Shopify support was very helpful with tips that might help, still rejected. The problem is not the app the problem is facebook which is trash. Facebooks support was not helpful at all and will not tell you why your account was rejected cause they are clueless.
Hi there,
Nataly here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I'm sorry to hear about the issues you are facing with the Facebook channel. When it comes to approving or rejecting a store for Facebook Shopping, it is completely handled by Facebook. However, I'm going to follow up with you in an email to see where we can help.
Nataly | Shopify
I can install the faceook app, but it wasn't connecting to Facebook. When I open this app, it shows blank. Hope support gets in touch with me.
Hi there,
Charlotte here from Shopify support, thank you for letting us know that you are having an issue with connecting the Facebook channel. I am going to send you an email in order to help you get connected, and provide you with the support you need. Talk soon!
Charlotte | Shopify
No se puede descargar la aplicación de facebook, dice que no existe.
¡Por favor resuelvan esto! es un error grave!!!
¡Gracias por tomarte el tiempo de dejar tu opinión! Trabajamos muy duro para mejorar la funcionalidad de nuestra aplicación, así que me gustaría investigar un poco más sobre este tema. Te he enviado un correo electrónico para que nos des un poco meas de información. ¡Gracias de antemano! - Jamilah, Soporte de Shopify
Pathetic! It is not even allowing us to connect the Facebook ad account for pixels. Very disappointing!
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us, we really appreciate your feedback. I'm sorry to hear of the struggles you have been facing regarding your Ad account and the Facebook pixel. While this can be tricky to navigate, I'm going to look into this and follow up with you in an email to open up the lines of communication here as I believe we can help to get this set up properly for you.
Robyn | Shopify
Right after we installed the app, we get the following error "Sorry, something went wrong". I talked to support and they got the same error. We've installed and uninstalled and still can get the app to work. We are waiting for the support for 4 days now. Kindly help us to launch on time!
Hi there,
Brett here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. It sounds like you are being affected by a known issue which we are working with Facebook's team currently to resolve. I am going to follow up with you via email so I can provide you with updates as we work toward a resolution.
Brett | Shopify
I would give Minus Five stars for FB, nightmare to use, you never know when you get restricted/banned for no apparent reasons.
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I'm sorry to hear about the issues you are facing with the Facebook channel. When it comes to restricted accounts, suspensions and bans it is completely handled by Facebook and Shopify has no hand in these decisions whatsoever. However, I'm going to follow up with you in an email to provide you with some information that can help.
Adil | Shopify
0 star!! I can't connect to my Facebook account, the support of Shopify no know the cause, I remove this app!!!
Hi there,
Charlotte here from Shopify support, thank you for taking the time to leave a review. I am sorry to hear that you are having an issue with connecting your accounts in the Facebook channel. I would be happy to follow up with you via email to troubleshoot this on our end, however we will need the channel to be re-installed to do so. Looking forward to helping you with connecting, and talk soon.
Charlotte | Shopify
This was a waste of my time. So hard to use and syncing did nothing. None of my product synced over.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
Ya no sé que más hacer para sincronizar shopify con facebook e instagram. Necesito ayuda de soporte.
What a pile of garbage.
I just wanted to get my products over onto Instagram. To do this, I needed to create a Facebook account. I'm not on Facebook. I deleted my account 2 years ago. So, I created a new account for the purpose of pulling data to Instagram.
Within minutes my account is suspended. I appeal the decision and I hear back after 24 hours that the suspension is permanent. Great. This was after I created a page for my business and created a username for it.
So after this, I try again. Create a new account, create a new business page on Facebook but can't use the same username as someone already uses it (me!!).
And, as soon as I try and get it linking to Shopify, bang. Account suspended. Now pending review again but not holding my breath.
The most overly complicated, unstable system on the planet. I wont be trying a third time.