Avaliações (4.755)

Classificação geral
3,8
Número por nível de avaliação
  • 62% das avaliações são de 5 estrelas
  • 15% das avaliações são de 4 estrelas
  • 5% das avaliações são de 3 estrelas
  • 2% das avaliações são de 2 estrelas
  • 16% das avaliações são de 1 estrelas
7 de novembro de 2022

I clicked and installed, but I can't find how to link to the existing Instagram account. There are no instruction, just a blank page?

Althyrea Design, Inc
Canadá
25 minutos usando o app
Meta deixou uma resposta 7 de novembro de 2022

Hi There!

Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Kristin

Data de edição: 31 de agosto de 2021

I don't like it because it has annoying customer care management system. If only it introduced a real customer care service.

The Prousen
Itália
21 minutos usando o app
Meta deixou uma resposta 3 de setembro de 2021

Hello,
Jack here from Shopify. Thanks for taking the time to submit your feedback. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jack | Shopify

29 de outubro de 2020

Installed the app. My Facebook account got suspended then, for suspicious activity????? Now it is reviewed by Facebook. I really hope I will be able to recover it since I use it to manage the FB of my business. In the meantime, I can't use my account. Wonderfull experience (I am sarcastic of course)

Closiist
Estados Unidos
19 minutos usando o app
Meta deixou uma resposta 2 de novembro de 2020

Thanks for sharing your feedback! I definitely understand how frustrating that can be. In that regard, so I’d like to discuss this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

27 de fevereiro de 2023

As others already confirmed. No chance to get your facebook shop connected with Shopify. Always the same error message that the link is not valid anymore. After reading the negative reviews I stopped trying.

Comic Poster Nerd
Suíça
15 minutos usando o app
Meta deixou uma resposta 4 de maio de 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

15 de dezembro de 2022

Overcomplicated setup, not worth the trouble. Also, I Haven't even posted an ad, but Meta has already restricted my account for some reason. I suggest every shop owner to avoid this way of advertising, as there are much better alternatives out there.

Lunar Piercings
Hungria
12 minutos usando o app
Meta deixou uma resposta 16 de dezembro de 2022

Hi There!

Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Kristin

27 de dezembro de 2020

Within 2 minutes of me installing this app, my whole ad account got banned. Thanks a lot. I'm now lost at where to market my store. Merry. Christmas.

Juniper Lenses
Canadá
9 minutos usando o app
Meta deixou uma resposta 28 de dezembro de 2020

Thanks for sharing your feedback! That definitely sounds frustrating! Facebook handles account integrity issues directly. In that regard, there is a way for you to appeal the ban directly with Facebook for your ad account. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

14 de dezembro de 2022

installed but showing something wrong, Facebook needs to resolve this issue asap, ......................

kozmen
Índia
5 minutos usando o app
Meta deixou uma resposta 14 de dezembro de 2022

Hi there!

Thank you for reaching out and for leaving an app review. The problem that you were experiencing within the Facebook & Instagram app should be fully resolved. We apologize for the inconvenience that this caused you. Thank you for using the app!

Best regards,
Steve

19 de março de 2024

Marathon Watch
Canadá
Quase 4 anos usando o app
Meta deixou uma resposta 21 de março de 2024

Hi There!

Thank you for taking time to leave a review.

If you need help from our Business Support team, contact us via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

23 de abril de 2024

#𝑼𝑺𝒉𝒐𝒑
Uruguai
Aproximadamente 2 meses usando o app
26 de março de 2024

Veloxifyx
Índia
14 dias usando o app