Avaliações (7.399)

Classificação geral
4,2
Número por nível de avaliação
  • 65% das avaliações são de 5 estrelas
  • 14% das avaliações são de 4 estrelas
  • 5% das avaliações são de 3 estrelas
  • 2% das avaliações são de 2 estrelas
  • 13% das avaliações são de 1 estrelas
4 de outubro de 2022

No funciona! Cuando intento abrir el canal y conectar mi cuenta, me envía a esta dirección https://business.facebook.com/out_of_scope_redirect/?in_business_subdomain=1#_=_ En la pantalla sólo un mensaje:
"Este contenido no está disponible" Simplemente, no funciona

dshoppingclub
México
Aproximadamente 1 mês usando o app
27 de junho de 2022

worst experience ever trying to set this up. after talking to multiple people from facebook and shopify still cant set up

House Twenty Two
Estados Unidos
Aproximadamente 1 mês usando o app
Meta deixou uma resposta 29 de junho de 2022

Hi there,

William here from Shopify support, thank you for taking the time to review the Facebook app on Shopify. I see that you've not been satisfied with the support you previously received. If you're open to trying again I'll send you an email to follow up and assist with account specific instructions.

William | Marketplaces Support Specialist
Shopify

3 de novembro de 2021

I used to be approved for shop on Instagram (where 95% of my sales come from) when I was with Etsy uploading products myself. I thought switching over to Shopify would be useful as the catalogue updates by itself but apparently whatever integration they had is now broken.
Im loosing hundreds of dollars worth of sales. Going to go back to Etsy and uploading the items myself. Shopify support has admitted that something is broken in their integration and I bet it's because Instagram and Facebook are trying to make it so that you only need a shop on their platform without using a 3rd party like Shopify.

Gypsea Tribe
Estados Unidos
Aproximadamente 1 mês usando o app
Meta deixou uma resposta 4 de novembro de 2021

Hi there,

William here from Shopify support. I see you're having trouble with Instagram shopping through the Facebook app built by us at Shopify. You've highlighted the issue well with your review that there are changes being made in ecommerce as a whole and we're doing our best to keep up with these changes. I'll reach out to you to discuss the account specific concerns you have, please watch for my email.

William | Shopify Support Advisor

Data de edição: 16 de dezembro de 2022

The Facebook sales channel is an absolute joke. I have tried to get a hold of customer service for weeks, if not months, and my account is still prohibited from selling on there. I got banned from selling on their channel before having entered any items into the store. I am a registered business in my country and I am set to become a diamond dealer next week, perhaps I should be happy the $100 million dollars worth of loose diamonds I am adding to my inventory won't be shown on your failing website.

House of Diamonti
Estados Unidos
Aproximadamente 1 mês usando o app
Meta deixou uma resposta 16 de dezembro de 2022

Hi There,

Kristin here with Meta. Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like more assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Kristin

14 de dezembro de 2022

I am also unable to set this up. And when I request support, it takes to a cyclical page just saying "something went wrong"

mimi allen photography
Estados Unidos
Aproximadamente 1 mês usando o app
Meta deixou uma resposta 14 de dezembro de 2022

Hi there!

Thank you for reaching out and for leaving an app review. The problem that you were experiencing within the Facebook & Instagram app should be fully resolved. We apologize for the inconvenience that this caused you. Thank you for using the app!

Best regards,
Steve

6 de dezembro de 2022

12 Days and the app and the Meta sites Facebook and Instagram have not worked. 5 chats, 2 phone calls, 30+ screen shots of the Meta accounts and apps problems and Meta could not solve their side of the problem. App side is unresponsive. Had to document Meta employees Tiffany and others lying about "trying to call" when they didnt. Meta tech response was to email me at 2:54am in the morning. No US Domestic help. Meta gave an ulitmatum finally saying I had to use software (apple) to record a video of me using the computer or they would not help and still would not call back. after the realized they gave me the wrong software they gave another final ultimatum to use a different software, upload videos in MP40 format??? or they wont help and its my fault they wont help. This is absolutely the worst customer service that I have ever had. I have chat messages and emails to document literally being lied to by Meta support employees. Do not trust this app, or the Meta Support team. if you are not a technical expert yourself and ultimately you have to fix your own problems because Meta Support will not help you.

NouveauGatherer
Estados Unidos
Aproximadamente 1 mês usando o app
Meta deixou uma resposta 7 de dezembro de 2022

Hi there,

This is Cailla from Meta Support. Thank you for taking time to leave a review. I’ve shared your feedback on your support experience with the relevant teams to improve. I will be reaching out to you over email today to discuss your issue more.

Thank you,
Cailla

14 de setembro de 2022

Gros bug pour la configuration, au début le bug ne me permettait pas de me connecter à mon business manager, mes pages facebook ne s'affiche pas !

Lotisand
França
Aproximadamente 1 mês usando o app
7 de abril de 2023

I'm a bit puzzled why Ads accounts seem to get banned or restricted so often. Our online shop sells clothes and accessories for women, men, and kids, and unfortunately, our ads account got restricted or banned. We've been struggling to find a solution for this and it's quite challenging. It's disappointing to say that we haven't received the proper support we were hoping for from Facebook, and it would be wonderful to have live chat support to help us clear such restrictions. Can you please assist us?

Marles Store
Estados Unidos
Aproximadamente 1 mês usando o app
Meta deixou uma resposta 3 de maio de 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

31 de maio de 2023

This is a TERRIBLE TERRIBLE TERRIBLE App/product. Facebook is an absolute nightmare. Facebook constantly suspended my Business Account before permanently disbanded it. All I was doing was trying to install META Pixel and it is a terrible painful process. I even hired a Shopify Expert to help me and even he could not figure it out. An absolute terrible experience that is not user friendly. Extremely frustrated with the whole process.

Bongi’s
Estados Unidos
Aproximadamente 1 mês usando o app
Meta deixou uma resposta 14 de junho de 2023

Hi there,
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support]

8 de setembro de 2020

Setting up a FB shop was rather simple via this app, just click through and done.
But I had a huge issue: in FB shop, 'checkout on the website' button on every product page would lead to an error page that reads 'Parameter Missing or Invalid: Required parameter missing or invalid: channel'
I wrote to shopify support, got an answer that the issue was escalated to the technical team and I shall expect an answer in max 72 hours.

Never heard back since. Very disappointed...

Then I disconnect everything and re-install and re-create the shop, same error pages...

Dont know what to do

Fresh Mask
Suíça
Aproximadamente 1 mês usando o app
Meta deixou uma resposta 10 de setembro de 2020

Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support