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Facebook Business Manager is terrible and when you encounter issues there is absolutely zero human support to resolve simple issues - my ad account was disabled (despite not even having tried to run any ads as I was just setting it up). I have spent the best part of my week trying to get my issues resolved and to be honest it has delayed my business launch by a week. Facebook Need to create a dedicated support for this.
Thanks for sharing your feedback! I definitely understand the frustration of not receiving support when you really need it. I want to get to the bottom of this with you, and in that regard, I’ve sent out to an email to you. I hope to hear more of your thoughts soon. - Abdalla, Shopify Support
It will not let me connect Facebook/Instagram to my Shopify Store due to violating their content policy. I only currently have a hat for sale and it is just up there for a test really. I am just getting set up for affiliate marketing. This is crazy! I see no way to discuss or resolve this!
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
What is this absurd that to connect an Instagram account you NEED a facebook ACTIVE account? I understand that is the same company but this is ridiculous as I can't use the app now because of this
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
Meta Support
They restrict my account forever!
I uploaded my id, but they treat me as scamer. I spent my days like trash.
Thank you so much for leaving a review. That certainly does not sound ideal. When it comes to account approval this is something determined directly by Facebook that we have control over. I would be more than happy to share resources on contacting Facebook to see if you can appeal their decision. I will be in touch by email shortly to provide further details. - Anna, Shopify Support
Do not down load it unless you want your account disable and then permanently deleted. This has happened to me. First I thought it was my fault then I realize when you try to connect it a facebook automatically diables the account for no reason given. I tried to connect to my account and I lost my account. Facebook does not have anyone live to talk to and because of Covid they are just cancelling the account without review which is not fair. I am very disappointed with this app
I appreciate you leaving your feedback! That definitely sounds like a stressful situation. On that note, there are some steps we can take to address this. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Can't be installed, being stuck on connecting business assets - surely a big problem. Please fix this asap
Hi There!
Aaron here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram App and provide any help you might need. If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you,
Aaron
Comme beaucoup de personnes, compte marchand refusé sans aucune explication et sans moyen de réexaminer le compte.
Horrible. It's been a week and i still can't get by facebook terms to load. Forever thinking on the spinning wheel.
Thank you for your feedback! It sounds like you are having trouble with the set up process. This is likely a browser-related issue, but I will send you an email shortly so that we can look into this together. -Emily, Shopify Support
I had to uninstall nothing it wasn't connecting to Facebook, it was so frustrating, my shop wasn't showing either.
Hi there,
Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to work through any issues you were facing!
Vance | Shopify
To advertise that FB links easily & seamlessly to Shopify is misleading and false. For some users, perhaps it does, but if you’re one of the denied...I can almost guarantee you will be as disappointed as me. My shop (selling painted furniture) hasn't been published bc apparently it doesn't comply with FB Commerce eligibility requirements. Like other reviewers, the specific non-compliance requirements aren’t highlighted, you just get a link to ALL of them. Undoubtedly the reply to this feedback will be that “this situation is entirely controlled by FB and out of Shopify’s hands”. If that’s the case, how does Shopify not have a direct line to FB for their customers for issues like these? This is not a unique problem (read all the 1 star reviews). 4 unanswered support requests from 18 Jan onward, 7 different forums and nearly 2 hours on Shopify chat and still no fix. Though I did get some advice from Shopify chat...and I quote “There are also other forms of social media advertising that you can look at as well. There is Pinterest, TikTok and Snapchat. I can definitely see your furniture on Pinterest : ) it suits that demographic. And if you can make some cool videos with TikTok, who knows! Maybe you can find success outside of Facebook” I’m speechless.
Thank you for taking the time to leave your feedback and sharing your experience. Undoubtedly, I can certainly see how this has been a very frustrating experience given you are still waiting to hear back from Facebook. I understand you are wanting Shopify to help further along the review process with Facebook and although we would love to be able to help, we do not have a direct line to Facebook support at this time. Please do keep in mind that Facebook is a third party platform and, as such, they do not share with us the reasons why a commerce account was not approved. From our end we can only see what is not working, but Facebook does not tell us why it is not working. Hence, this why Facebook Support are the only ones capable of giving you a precise answer and reviewing your account.
Merchant feedback is very important to us, so rest assured I will be sharing your review with our developers to see if this would be possible in the future. Even though, we were not able to give you more information on why your commerce account was not approved by Facebook, I still want to ensure you have all the resources to contact Facebook so they can look into this for you. I will be sending you an email shortly to discuss. - Anna, Shopify Support