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Is there anyone at Shopify who can help me with this app setup and connecting my catalog. Most of my items is disapproved?
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable to us. I'm sorry to hear about the trouble you are facing in regards to your products getting disapproved. I'm going to look into this and follow up with you in an email to open up lines of communication to see if I can help you any further.
Adil | Shopify
Not sure why most of the time Ads accounts are getting banned or restricted. We are clothes and accessory seller for women, men and kids still our ads account got restircted or banned and we are not getting any solution.Removal of restriction is very difficult and no proper support from FB.
There is no Live chat support from FB who can help customer to clear such restriction or banns.
thanks FB to provide live chart support since we are not expert in FB..............THANKS
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
don't know yet as I have only just installed it. So its a bit premature to ask for 100 characters that I don't really want to
Thank you for sharing your feedback. Reviews are completely optional for merchants, and you can always change your review at a later date once you have more experience with the app. I'll be in touch via email to see if you have any further comments. - Veena, Shopify Support
I received multiple orders in which the customers used Facebook to complete checkout. For these orders, I am receiving a message in shopify saying the order is on hold and I need to fulfill it via Facebook Commerce manager. Commerce manager says the order is on hold and I need to fulfill it in Shopify. It's a real mess and it is causing major frustration and wasted time. Not to mention, am I ever going to get paid for these orders? Seems no one at FB or Shopify has any answers. Looks like this problem has been going on for quite a while. See link below. https://community.shopify.com/c/shopify-discussions/facebook-orders-not-syncing-to-shopify-order-page/td-p/955390 Someone please help.
Hey there,
Chris here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app so I am sorry to hear in this instance it didn't work as expected for you. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team and troubleshoot this further with you.
Chris l Shopify
Need help with:
"Shopify Business Manager doesn't comply with our terms, including section 4 of our Commerce eligibility requirements."
Hi There!
Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.
If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you, Kristin
it was not clear that i needed to connect BOTH instagram and facebook pages to shopify in order to make paypal available as a method of payment.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
Despues de varios intentos seguimos sin poder conectar nuestra tienda a nuestra pagina de facebook.
Feeling frustrated, my facebook account was hacked which was attached to my business account and I can not get any one to help me or help me get my accounts back up and running or attached to my channel, it's one week of pure frustration. I wish there was a easier way to communicate with someone
Hi there,
My name is William, I work at Shopify as a support specialist. I can definitely sympathize that having your account compromised is not a pleasant experience and we do appreciate you taking the time to review the Facebook channel. We'll reach out to discuss your specific case but in the event that your Facebook account is compromised our abilities will be limited based on their system.
William | Marketplaces Support Specialist
Shopify
I've just spent the last few hours going round in circles, trying to connect my Instagram account so I can tag my products and I keep getting the same "Sorry, something went wrong" can your help to solve this problem please?
Hi There!
Aaron here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram App and provide any help you might need. If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you,
Aaron
Após a última atualização da Meta a integração com a aba Marketing do Shopify parou de funcionar. Não aparecem opções de criar ações de marketing dentro do Shopify. Ou seja, ficou inútil. Tentei contato com o suporte da Meta mas tudo o que recebo são e-mails enormes que muito falam e nada fazem... ficam me enrolando e não resolvem o problema. A Meta é um desserviço para o varejo, impressionante como conseguem complicar o que poderia ser simples.
Olá!
Aaron aqui com Meta! Obrigada por teres tirado tempo para deixar uma resenha. Gostaríamos de saber mais sobre a sua experiência com a aplicação Facebook & Instagram e fornecer-lhe qualquer ajuda que possa precisar.
Se desejar assistência, por favor contacte-nos através da nossa equipa de apoio comercial (https://www.facebook.com/business/help), para que possamos assegurar-lhe a melhor experiência possível.
Agradecemos-lhe,
Aaron