Facebook & Instagram , 4.020 avaliações

Classificação geral
3,2
Número por nível de avaliação
  • 63% das avaliações são de 5 estrelas
  • 16% das avaliações são de 4 estrelas
  • 5% das avaliações são de 3 estrelas
  • 2% das avaliações são de 2 estrelas
  • 15% das avaliações são de 1 estrelas
20 de julho de 2022

Hi, I'm an agency responsible for creating stores for clients, in which they want the Facebook channel setup. However, I seem to always get two version of the Facebook app, one which I get to set my checkout option on the Shopify app and the other which forces me to use shopify checkout and is a longer process (those are the screenshots you have on this listing. Facebook/Shopify team do you know why they are two versions of this app? How can I always get the latest version?

TestIGSHop
Estados Unidos
Tempo gasto no app: 3 meses
Meta deixou uma resposta 29 de julho de 2022

Hi there,

Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and address your questions directly!

Vance | Shopify

26 de maio de 2022

I am facing a problem with the pixel, I am not getting the correct events and event parameters in my Facebook Event manager. E.g Facebook Showing 3 purchases but in reality, there are zero purchases and also showing zero conversion value for some orders.

Garvili
Índia
Tempo gasto no app: Aproximadamente 1 ano
20 de maio de 2022

Ich habe die App vor 2 Tagen installiert und will sie auf gar keinen Fall schlecht reden, nur funktioniert das wichtigste leider nicht, ich kann keine Werbung schalten. Es erscheint jedes Mal folgende Fehlermeldung: Es gibt 1 Fehler mit dieser Aktivität: Aufgrund eines Problems auf Seiten von Facebook konnte deine Aktivität nicht veröffentlicht werden. Versuche es in einigen Minuten erneut. Vielleicht kann der Support mir helfen. Wenn das Problem behoben wird, gibts auch 5 Sterne. Wenn nicht, dann ist die App nutzlos und wird wieder gelöscht. mit freundlichen Grüßen
Peter

Teufels.shop
Alemanha
Tempo gasto no app: 1 dia
19 de maio de 2022

After receiving the application, we reviewed the e-commerce account. We have determined that the account does violate our e-commerce feature access requirements and therefore your store is not shown to potential customers. But what didn't show up

CARL HAUSER
Hong Kong, RAE da China
Tempo gasto no app: 14 dias
Meta deixou uma resposta 20 de maio de 2022

Hey there,

Jason here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with your commerce account. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can help address this concern.

Jason | Shopify

26 de abril de 2022

Cannot get past the last step, continues to say that i'm already connected when i'm not. It's a real headache

SITUS Design & Goods
Estados Unidos
Tempo gasto no app: Aproximadamente 1 mês
Meta deixou uma resposta 28 de abril de 2022

Hi there,

My name is William from the Marketplaces support team at Shopify, thanks for taking the time to review our app. The error you are describing requires troubleshooting on an individual level so I'll reach out to discuss those details with you directly.

William | Marketplaces Support Specialist
Shopify

10 de abril de 2022

Can someone please help? I have been trying to link my shop to Facebook and I'm not having any luck.

LUXEADORE.CO
Austrália
Tempo gasto no app: 20 dias
Meta deixou uma resposta 12 de abril de 2022

Hey there,

Jason here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing connecting your account. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns.

Jason | Shopify

30 de março de 2022

handy app although it becomes frustrating when FB filters out products due to trigger words that they don't allow through their political correctness. this is a frustration

THE CO-OP
Austrália
Tempo gasto no app: 7 meses
Meta deixou uma resposta 4 de abril de 2022

Hi there!

Charlotte here with Shopify Support. Thank you for taking your time to leave us a review. Although we at Shopify have no control over how Facebook filters products and product content based on their guidelines, I would be happy to reach out to you via email to help guide you in the right direction, and answer any questions you may have. I want to ensure you can make the most out of our app.

I look forward to chatting with you soon!

Charlotte | Shopify Support

Data de edição: 25 de março de 2022

App is great when it works. However, for some reason, the Facebook app has disconnected my site and will not let me reconnect my account. Even though I type in my password and it directs to Facebook, it still says to reconnect. I can still see my shop with products on my FB/IG pages but I cannot utilize any of the functions to create ads with the products. I need assistance, please.

Attacking the Clock Racing
Estados Unidos
Tempo gasto no app: 3 meses
Meta deixou uma resposta 29 de março de 2022

Hey there,

Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear that your account is not reconnecting properly - something sounds off here for sure. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see how I can help you any further.

Robyn | Shopify

9 de março de 2022

Bonjour j'ai un message d'erreur qui dis que qu'il à une erreur dans ma configuration mais impossible d'identifier l'erreur pourquoi?

CIBLOSS boutique
Guiana Francesa
Tempo gasto no app: Aproximadamente 2 meses
10 de fevereiro de 2022

Im giving three stars becuase I can not get in touch with someone from Facebook and it is near impossible to get a response. I am really curious on the payments side of things with Facebook as the app is telling me I have to sign up with PayPal in order for my products to keep showing up through the app. On the other hand, the app is awesome and works great for small Businesses. The Marketing and everything else about it is a 4.8 out of 5. If I could just have someone reach out to me in regards to getting the payments figured out, that would be awesome.

ajresale
Estados Unidos
Tempo gasto no app: Mais de 3 anos
Meta deixou uma resposta 11 de fevereiro de 2022

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I'm sorry to hear about the struggles you are facing with contacting Facebook. I'm going to follow up with you in an email to provide you with some information that can help.

Adil | Shopify