Facebook & Instagram , 4.123 avaliações

The worst support on the planet!!! My shop disappeared with active customers and I’ve emailed meta over 15 times with each rep not having a single clue on how to fix the situation. This started when they implemented the new update and now we all have the same complain but don’t waste your time contact meta corporate as these meta support “contractors” barely speak English or understand how to fix the situation! They act like they have no clue what’s wrong or what’s going on with the site and make it seem like it’s something you did wrong when clearly based off all these new reviews it’s not just me or any of the other people who left a review, we all have the exact same issues, just know it’s the meta support people that’s the problem and they do not know how to fix the situation, since Oct 2022 I’m still without a shop and I lost all my customers and months of my time! The meta contractors who answer these emails never do their job or don’t know how to speak English, and they just disappear after the first email explaining to them what’s wrong cause they have absolutely no clue on how to respond, fix the situation or they just do not UNDERSTAND ENGLISH ALL TOGETHER!!! I’ve asked for a manager and never get one! I have over 15 emails and two months later and I’m still sitting here with all my shops shut down, my personal fb pages disabled and my pixel no longer working on my Shopify site. I now have chargebacks on my store as my shop where I’ve been selling for the last two years that had active customers and orders literally disappeared in the middle of the night back in November and when I explain this to meta contractors cause that’s what they are and who responds back, they act like it’s you and something you did wrong when clearly it’s not just me based off of all the reviews I’ve just read!!!!! Meta than tells me I’m no longer the admin of my store and I need to be added but who disconnected me from my store? I’m the only owner? So explain that? Everything was connected perfectly and I’ve never advertised but since the new update all my stores are gone, I can’t even add me to my own Facebook account cause I’m now restricted from advertising and when that happens you can not add or manage anything on Facebook so how am I to add me back to the business than? Who removed me? Where is my store? My customers had already paid me and I can’t even ship them products since all the stores are gone!!! Meta try’s to tell me that I do not get paid till after I ship a product which is untrue if you are paid through Shopify only which I am so I get my money on my debit card within 24 hours weather I ship or not!!!! Meta has no clue how things work! After 15 emails and countless screen shots they are now asking me for a video as they do not understand English or understand what I’ve explain in my really long and detailed emails Ive sent to each support person! DONT WASTE YOUR TIME WITH THE SUPPORT PEOPLE, they have not fixed one account yet since the update!!!! CONTACT CORPORATE IN WRITING LIKE I DID AND SEND OVER ALL THE RESPONSES META SENDS TO YOU TO SHOW THE PROOF THAT META CONTRACTORS HAVE NO CLUE, don’t speak an ounce of ENGLISH NOR UNDERSTAND English! All my personal fb pages are now disabled and blocked from advertising and the meta people tell me to make myself the admin which I never removed than meta asked me to give them permission to go into my accounts and fix everything which I gave them twice and all they did was connect the wrong shops to the wrong websites and made things so bad now I lost so much money I’m thinking about court action! I’ve asked for months for a manager, for my issues to be escalated to someone who can help and they meta people either do not respond and disappear so I have to keep creating new tickets in hoping to get someone who can fix the situation but based off of all the new recent reviews I’ve just read, this tells me they still have no clue on how to fix this issue!!!! Thanks for nothing “porsha” Candace, John, mealy, Joanne, William, Steve and this is just a few of the people contracted from meta who wasted weeks of my time or just plain old disappeared!!!

Spent about 10 hours over the phone so far trying to get my products to sync. First/initial setup was OK I was able to sync about 75% of our products, some were missing, then I realised newly added products were not syncing... so I tried to fix this issue and has been ongoing for weeks and taking up a huge amount of time. You'd think the official FB app would be working ok for the most part but i've had nothing but issues. Also despite doing multiple screenshares, emails, sending screenshots and more... they are still unable to fix this issue. Now I have products "stuck" on FB that I cannot delete (many 1000s) because you can only do it within this app and the app after reinstalling it in an attempt to fix is syncing a total of 0 products this time around... which means that we are STILL trying to find workarounds. Going to try another app and see if I can resolve this. But even if Meta do manage to resolve my issues, I am 100% not satisfied with the overall experience and time waste i've had to incur because of this app not working properly from the get-go. This has caused me some levels of stress and unhappiness - naturally as no one likes their time wasted!

Meta support was friendly - but that is the only thing going for it. I've been going back and forth with Meta support for the last two weeks trying get all of my products (62 total) that are approved, synced, and visible on Meta commerce catalog and Meta store previews to actually display on the live Facebook/Instagram shops. The most I've seen displayed were 8.

They continually ignored information that actually seemed worth investigating (Such as: Instagram would automatically tag a product—that wasn't visible in the Instagram shop, but was synced and approved—if I posted an image that was similar to product image. From that point on, that product would be visible in the shop. Also if someone purchased a product through Shopify, and the product wasn't visible in Meta shops, after the Shopify purchase, the product would show in Meta shops also).

They continually told me fix products with issues that would prevent them from being on the store. One product issue is being out of stock, but it is actually out of stock). Another was a coming soon/not available for purchase item that had been removed from their sales channel.

I've cleared cache, cookies, tried different devices, different browsers, had others try in different cities. All had the same result.

I cannot get any kind of support from anyone to help me with the problem that my Facebook & Instagram Social Links on Shopify keep going to the "Manage Page" where customers can access all of my Facebook/Instagram settings etc. I have read all of the so called "advice" leads on how to stop this from happening, but it just doesn't work for me. I need to speak to an advisor at Facebook, not be offered endless confusing automated replies.
Can someone at Facebook please help me with this? (P.S. By 'help' I don't mean send me even more confusing links, I need to speak to an actual advisor!)
Many thanks in advance.

Here is what happened, I installed the Facebook Sales Channel, I connected my account, I created new Facebook page specially for my website, I created new Instagram page specially for my website, both separate from my personnel one. I tried to create ad campaign following Shopify video instruction, I got violation and Facebook disabled my ad account, I contacted Facebook customer service back and forth for weeks, they asked me for verification for my LLC company, I sent them all the company papers, they asked again to verify ID, I scanned my driver license and sent it to them, they asked for a recording showing what the issue, I recorded everything and send it to them, in the end they said I unfortunately they will not be able to activate that account again. I tried to delete that ad account or disconnect my card it didn't work. I let it go, and create new ad account, I tried to link the current both pages FB & IG they didn't allow it. I contacted Shopify customer support to help me out, they make create new business manager to the account and I needed to create new Facebook page and new Instagram page, I did that, now the verification process again in the other side, I repeated the same process, uploading my company info and my DL, after months and months I have everything or that I was thinking, the products don't sync asking for image link, then they asked for google category link something like that, and I don't have a shop so I need to setup the shop, I tried to setup the shop but can't access the Facebook channel and it was saying "something went wrong try again later" I contact the Shopify customer service again through live chat, and the girl asked me to delete the Facebook Channel and add it again, I did, and now I have to setup again, I connected my Facebook account, but here I'm can't link any of my Facebook pages or Instagram pages because I don't have presence on both platforms, and asking me to create new Facebook page and new Instagram page, a year in this cycle, my stress level to the roof, and I don't want any of your apologies, just try to make it easy for these people over there who try to do something for themselves in this pandemic. Thank you.

If I could, I would give 0 stars. Have not been working for months, I have tried to solve it by myself and paid other people as well, but the problem hasn't been solved. I have communicated with support from both Meta & Shopify and they just put the ownership of solving the problem to the other. Shop connections are not working at all. The only thing which did work is the pixel, but who cares really... Currently, even the connect account button is not working so it is totally worthless, as I cannot even raise a support ticket after they closed the previous one because they said Shopify needs to fix it. Not to mention 50% of the people I spoke to (Support) were asking me to do the same thing over and over again as if I am an idiot. Very low quality of overall service, core functionality not working.

I can't connect my store, it was connected but the instagram shop wasn't syncing up properly, so I tried again. I removed the connection but when I try to add it now it gives me the error message: Each asset is already associated with a different shop. Please disable one to proceed.

I read the previous bad reviews and Kristin and Aaron nicely reply and refer the bad reviews to contact their support team on the link: https://www.facebook.com/business/help.

Now here's the joke there is no way to contact them! There is a big button in the right top corner of the screen that says "Get support" you click it! You get redirected to https://www.facebook.com/business/help/support but guess what it's just an empty page.

Literally horrible! I cant explain how many times and different ways of getting my shopify to connect to instagram and getting my facebook connected as well. it has been a total nightmare and the guides are NOT CLEAR . im ready to give up on shopify all together because I would like it for my instagram but it literally doesnt seem worth it to me anymore. this is my first 1 star review ever ive been reading and trying things for hours and nothing.

This has been a complete NIGHTMARE. My personal account was hacked and I have lost administrative permissions and now my FB and Instagram shops through Shopify have been blocked. I am losing sales every day because there is no way to reach FB - there is no access to a human being who can help. I have tried to open a new account in my business name and now they claim I am mis-using the platform by using a different name (my business name). I will have to disconnect my Shopify FB and Instagram shops if this can't be resolved. It is the most infuriating thing. I highly recommend insisting that Meta provide access to a human who can help and not just block people who have been hacked. Please f please find a way to help us small business owners. I know I am not the only person who has experienced this. Thank you.

Facebook/Meta is the worst. I have been trying to reach out to support for two month because they shut down my shop on Facebook for a violation that I did not violate. I followed the link to request a review but the button is grayed out on my end and I cannot click it to request a review. I have told them this for TWO MONTHS and have not received any support from anyone. I just started a business and this has been the most frustrating process and it should not be. All I am requesting is help, and as a business owner, I should be granted that request. Plain and simple.