Facebook & Instagram , 4.677 avaliações
Refinar
-
Por avaliação
Always says it needs attention but doesn’t tell me the issues
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
Hi, for some reason I don't have a settings tab available. Only an overview tab. Because I don't have a settings tab, I'm not able to see the pixel I've connected, or make changes to the pixel, and I'm not able to access the customer data-sharing section. This must be a bug of some kind. I've been in touch with Meta numerous times, and they don't understand what my issue is. I'm hoping an app developer can see the issue and resolve it.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link and include screenshots of what you're missing on the app to further show what's going on: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
Unable to link Credit Card
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
I have had continuous issues with meta and am not a fan!
Hi There!
Thank you for taking time to leave a review. If you need additional support from us, please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
Is there anyone at Shopify who can help me with this app setup and connecting my catalog. Most of my items is disapproved?
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable to us. I'm sorry to hear about the trouble you are facing in regards to your products getting disapproved. I'm going to look into this and follow up with you in an email to open up lines of communication to see if I can help you any further.
Adil | Shopify
Hello , when i do the configuration i can t connect my facebook account and there s an error that said to try again later ,i m trying from days and on mobile and computers but it s not working ,i can I do ?
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
Not sure why most of the time Ads accounts are getting banned or restricted. We are clothes and accessory seller for women, men and kids still our ads account got restircted or banned and we are not getting any solution.Removal of restriction is very difficult and no proper support from FB.
There is no Live chat support from FB who can help customer to clear such restriction or banns.
thanks FB to provide live chart support since we are not expert in FB..............THANKS
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
don't know yet as I have only just installed it. So its a bit premature to ask for 100 characters that I don't really want to
Thank you for sharing your feedback. Reviews are completely optional for merchants, and you can always change your review at a later date once you have more experience with the app. I'll be in touch via email to see if you have any further comments. - Veena, Shopify Support
I received multiple orders in which the customers used Facebook to complete checkout. For these orders, I am receiving a message in shopify saying the order is on hold and I need to fulfill it via Facebook Commerce manager. Commerce manager says the order is on hold and I need to fulfill it in Shopify. It's a real mess and it is causing major frustration and wasted time. Not to mention, am I ever going to get paid for these orders? Seems no one at FB or Shopify has any answers. Looks like this problem has been going on for quite a while. See link below. https://community.shopify.com/c/shopify-discussions/facebook-orders-not-syncing-to-shopify-order-page/td-p/955390 Someone please help.
Hey there,
Chris here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app so I am sorry to hear in this instance it didn't work as expected for you. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team and troubleshoot this further with you.
Chris l Shopify
this app will not allow me to sync my business page from IG to shopify. My products have been approved and yet for some reason Facebook Meta is not syncing my products. I am missing out on potential customers because of this. Every time I try to reconnect the instagram an issue has occurred. Both instagram and facebook have been giving business store issues. This is unacceptable and unfair. All of my products are from a drop shipping supplier. In which they are legal and meet all requirements according to the guidelines. So what is the real issue?
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].