Facebook & Instagram

I just got it set up because it keeps showing the app needs more attention - I think it's because they want me to write a review. We will see how it goes! So far so good - very easy to use!

Nothing but trouble with this app and integration with Facebook / Meta.
Have had issues and NO shop for over 6 weeks. Up to 25 attempts to fix the issues trying to contact Meta with no resolution in sight. One thing fixed, another breaks.
Pathetic and costing me sales in the lead-up to Christmas and shop not working.

ZERO stars. Terrible. It has been awaiting approval for months now, and the link to manage the sales account is broken. There is no way to contact them, and no support is possible. They will not explain what can be done to have the store set up correctly. However, they happily allow you to run ads for any amount.

I would my experience with Instagram has been fine but Facebook does have so many scammers as soon as you post a paid ad. It's horrible. They trick you into thinking that you have violated some terms ,send a link to get into your own account. Too much. But I do find that the ads on Facebook go far across the world.

Meta is not helpful and basically stealing money as they refuse to reimburse money credit that their UX pushed me to put on the "mother" account of the ad manager and which I can't use now since it is not connected to the shop and i can't make advantage + campaign.

Meta makes sure any request for reimbursement, which they should comply to under EU law goes, to the void and that you are activeley discouraged to claim your rights. These are experiences like this that will start the demise of the all Meta, and push back people to offline. This is not a service your are providing, it's a stockholm syndrom.

As per the app itself, in hindsight it did what it should have, only does not give me any freedom to allocate pixel from one shopify store to the "Mother" ad account, keep pushing me to the Facebook account I had to create for the specific business, I think you should be able to connect and select any Instagram or FB page associated under a main account, rather than these being considered separate containers

This app is amazing the fact u can do about anything on this app

Not great, sometimes it's connected, other time it's not. Also I had someone from Shopify tell me the issue is because I'm in the UK and not USA as to why my products were active but not showing as active! All products do not sync - right now it's telling me that a Sync has failed but when I click it says no products to show.
Just adds an extra stress to running a small business to be honest.

This app is quite easy and quick to install, and get your shop visible on Facebook and Instagram.

really good and helps with sales and a whole host of things a store could need. Highly reccomended.

Simply doesn't work for me. Cannot add all my products. Cannot add hero image or edit the store in any way. Zero assistance available.