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Easy setup, no brainer! Works like a charm every time. Can be setup in seconds. Looking forward to get a lot of insights.
THIS APP SUCKS! This app will not let me connect my Fb and IG because it’s saying I violated a ethics policy which I know for a fact is incorrect. Meta can’t give me an explanation but is recommending I close my shop down and re-open it. I am not doing that but I will delete this app because it’s not serving it’s purpose. I would be careful if trying to use this app.
Hi There!
Aaron here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.
If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you, Aaron
The setup was relatively smooth, and easy to manage products. I had some issues where my Shop tab and my products were not appearing on my Facebook page, but Shopify Support was very friendly and helpful.
Thanks for sharing your feedback! I’ve sent out to an email to you to discuss this further. I hope to hear back from you soon. - Abdalla, Shopify Support
Feeling frustrated, my facebook account was hacked which was attached to my business account and I can not get any one to help me or help me get my accounts back up and running or attached to my channel, it's one week of pure frustration. I wish there was a easier way to communicate with someone
Hi there,
My name is William, I work at Shopify as a support specialist. I can definitely sympathize that having your account compromised is not a pleasant experience and we do appreciate you taking the time to review the Facebook channel. We'll reach out to discuss your specific case but in the event that your Facebook account is compromised our abilities will be limited based on their system.
William | Marketplaces Support Specialist
Shopify
me ayuda a generar mejor imagen para mi negocio para atraer mas clientes y generar mas ventas lo cual es muy bueno para mis ingresos
Very easy to setup. It was a step by step process and a no brainer to connect Shopify and Facebook..
This has been a complete NIGHTMARE. My personal account was hacked and I have lost administrative permissions and now my FB and Instagram shops through Shopify have been blocked. I am losing sales every day because there is no way to reach FB - there is no access to a human being who can help. I have tried to open a new account in my business name and now they claim I am mis-using the platform by using a different name (my business name). I will have to disconnect my Shopify FB and Instagram shops if this can't be resolved. It is the most infuriating thing. I highly recommend insisting that Meta provide access to a human who can help and not just block people who have been hacked. Please f please find a way to help us small business owners. I know I am not the only person who has experienced this. Thank you.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
The program disconnected me every few weeks for months and then disconnected me and would not let me reconnect my account. I deleted the app and then tried to reinstall it and Im getting an error that I cant install the app.
Hi there!
Paola here from Shopify! Thank you for taking your time to leave a feedback on our app. I understand that having your account disconnected can be very frustrating. Generally speaking, Facebook will disconnect your accounts for any reason they understand as a security issue. With that being said, I will be reaching out to your shortly so we can address the app installation error and with more details to prevent your account from getting disconnected. I want to make sure you can take full advantage of our Facebook Channel app.
I look forward to speaking with you.
Paola | Shopify Support
It really helps you to get setup the only problem I have is understanding everything. It is a lot to learn!
fabulous
Hi There!
Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!
Thank you,
Meta Support